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Customer Engagement Transformation Conference

Our customers, their expectations, their journey, and the ways in which they interact with organisations have changed almost beyond recognition over the past few years and that pace of change is accelerating. Organisations must also transform if they are to thrive in this Brave New Customer World.

Following on from the success of our Customer Engagement Transformation Directors Forums over the last two years this Conference will help delegates in their quest to transform the way they interact with customers in order to reap the rewards of successful engagement.

The need to innovate and transform our customer engagement strategies has never been more important or more urgent and delegates at this Conference will be shown through world class case studies the way forward so they can help deliver success through their own organisations.

Latest posts

CYBER SECURITY BIG CONCERN FOR CONSUMERS SHOPPING WITH MOBILE APPS

As technology changes the way people shop, concerns about security breaches on mobile devices have been revealed as the biggest fear among consumers when it comes to deciding on downloading a retail app, according to research by Apadmi. The survey showed three quarters (74 per cent) were most concerned about the security of their information […]

In conversation with… Confirmit CEO Ken Ostreng

1. First off Ken tell us about your background and how you came to take over the role of Chief Executive Officer at Confirmit on April 1 this year? Having spent over a decade as CFO at Confirmit, some would say it was a natural succession for me to become CEO when Henning announced he […]

The digital battle cry – are the legacy banks listening?

By Alex Klose, Head of Marketing of cloud communications software and solutions provider IMImobile Digital technology is disrupting nearly every industry, and banking – now in the crosshairs of the new kids on the virtual block – will be no exception. Consumers already have the computing power in their pockets to do most of their banking – […]

5 Ways to be a Customer Superhero

When customers contact your organization they are looking for one thing: a superhero to solve their problems. It doesn’t really matter how the problem came about as much as finding that magical solution that doesn’t involve a lot of effort or stress on their part. Yes it may seem overly simplified and idealistic, but at […]

LEON PLANNING TO OPEN OUTLETS IN THE US FOLLOWING CASH INJECTION

Healthy fast food chain Leon is planning to launch in the US after receiving a £25 million cash injection from a Swiss private equity firm. The restaurant group has secured backing from Spice Private Equity, which now holds a majority stake in the company alongside co-founder John Vincent and long-term investor Active. Leon currently has […]

KLM MOST PUNCTUAL AIRLINE SERVING UK AIRPORTS: EASYJET IN BOTTOM TEN

Air Transat, Icelandair and Norwegian Air Shuttle are the least punctual airlines in Britain, research from Which? has found. The consumer group analysed landing times for 850,000 flights at 25 UK airports and found that on average only 75% of all flights arrived on time. Dutch airline KLM was the most punctual carrier, followed by […]

MARKS & SPENCER AND NATIONWIDE TAKE HOME COVETED WHICH? AWARDS

Which? has named the top brands of the year at the 2017 Which? Awards, with Marks & Spencer, Nationwide and Utility Warehouse among those taking home the coveted accolades. This year, Marks & Spencer ended a run of success for rivals Aldi and Waitrose to win the battle of the supermarkets to be crowned ‘Which? […]

OFCOM PLANNING TO MAKE TELECOM PROVIDERS PAY CUSTOMERS FOR POOR SERVICE

“The quality of service in the telecoms sector in the UK is not as high as it should be,” says the market regulator. Speaking to Business Reporter ahead of the Customer Focus Summit, Ian Macrae, director of market intelligence at OFCOM, told us how the regulator is planning to incentivise telecom providers to improve their […]