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Customer Engagement Summit 2016



Our 2016 flagship Customer Engagement Summit is set to be our biggest and best yet – with more world class case studies than ever before, more delegates than ever before and a new, bigger venue.

And this year the Summit is being held on the same day as our inaugural Engage Awards – the only customer and employee engagement Awards.

This year’s Customer Engagement Summit is to be held on November 8 at the Park Plaza Westminster Hotel, one of the biggest and most iconic conference hotel venues in London and just across the river from the Houses of Parliament.

The  plenary presentations will be dominated by case studies from those at the very top of their organisations, and in keeping with the Engage Awards on the same evening, the theme will be one very close to our hearts – the business critical imperative of recognising that linking our people more closely to our customers is the key to world class customer experience, employee performance and profitability.

This marrying up of our people and our customers will be reflected in the fact that one of our four conference halls this year will be dedicated entirely to themes relating to Employee Engagement.

So the scene is set for a fantastic day on November 8 with our fifth Customer Engagement Summit and our inaugural Engage Awards under the same roof and on the same day.

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