Next Summit


Customer Engagement Summit 2015


You will not want to miss Engage Customer’s fourth annual Customer Engagement Summit on Thursday November 26 at the Victoria Park Plaza Hotel in London. Hear case studies from brands including Jaguar Land Rover, Mars Chocolate, McDonald’s, Dunkin’ Donuts, Tesco, Lloyds Banking Group, NHS, Argos, AMEX, John Lewis Partnership, Accor Hotels, British Airways, Travelodge, NewsUK, Barclays, Virgin Atlantic, British Gas, Surrey County Council and Ovum at the best joined up customer  and employee engagement event of the year.

Spencer Kelly will set the scene for this years theme, ‘How future technology and business models will change the way we work and engage with our colleagues and customers’. The day opens with ‘bigger picture’ keynotes including Patrick Lewis, Director of Partnerships, John Lewis Partnership, Patrick is the great grandson of the founder.

This will be followed by sessions in 3 halls covering: Voice of the Customer, Future of Work, Social Engagement, Technology Innovation, Business Transformation, Customer Journey, Omnichannel, Evolution of Contact Centres,  Digital Customer, Customer Engagement in Retail, Customer Engagement in Financial Services and 25 Roundtable Sessions.

join the conversation with 600+ of your Peers at the UK’s biggest Customer and Employee Engagement Event

REGISTER                                                                DOWNLOAD AGENDA SUMMARY

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