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Customer Engagement Transformation Conference

Our customers, their expectations, their journey, and the ways in which they interact with organisations have changed almost beyond recognition over the past few years and that pace of change is accelerating. Organisations must also transform if they are to thrive in this Brave New Customer World.

Following on from the success of our Customer Engagement Transformation Directors Forums over the last two years this Conference will help delegates in their quest to transform the way they interact with customers in order to reap the rewards of successful engagement.

The need to innovate and transform our customer engagement strategies has never been more important or more urgent and delegates at this Conference will be shown through world class case studies the way forward so they can help deliver success through their own organisations.

Latest posts

UBER CHIEF KALANICK RESIGNS FOLLOWING ROSTER OF SCANDALS AT THE TAXI HAILING COMPANY

Travis Kalanick has resigned as chief executive of taxi-hailing firm Uber following a series of scandals. Mr Kalanick, who helped found the company in 2009, is reported to have quit following shareholder unrest over his leadership. Uber has been dogged by questions over its working culture, including sexual harassment, allegations of trade secrets theft and […]

APPS BLAMED FOR TEMPTING CONSUMERS TO INDULGE IN ‘OUT OF HOURS’ SHOPPING

Nearly a third of Britons say apps are making their finances worse either by encouraging them to spend more or meaning they lose track of their outgoings, a survey has found. Many are being encouraged to indulge in “out-of-hours spending” by the convenience of apps which enable them to make purchases at the click of a button, according to […]

VOLKSWAGEN TO PROVIDE A TWO YEAR GUARANTEE TO CUSTOMERS IMPACTED BY EMISSIONS SCANDAL

Volkswagen is to provide a two year guarantee for the cars in Europe fitted with emissions cheating devices which it agreed to modify. A number of UK consumers have complained that the modifications have affected performance and reliability. The two year guarantee will cover exhaust and emissions control parts. The European Commission has been putting […]

UK CONSUMERS RISK LOSING MILLIONS DUE TO THE HIDDEN ‘COST OF HASSLE’

From not returning faulty goods or cancelling unwanted services to leaving account information out of date, our fatigue when considering contact with companies could be costing millions. Whilst one-in-three [1] admit to avoiding contact with companies whenever possible, research reveals that 77% of organisations see reducing customer effort as a top priority [2]. According to […]