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CX Strategy and Innovation Leaders Forum

Customer behaviour and expectations are changing at a dramatic and accelerating pace. Organisations must keep up with their customers’ journey or they will lose them. To do this they must develop innovative strategies that keep abreast and indeed ahead of customer demands.

Organisations that are serious about understanding their customers and the journey they are on need to be agile and innovative. They must see the customer experience from the viewpoint of their customers and use the wealth of insight allowed by new technologies to constantly improve their offering.

Our CX Strategy and Innovation Leaders Forum will enable delegates to plot their own journey through an increasingly disruptive business landscape enabling them to implement successful strategies back in their organisations.

With confirmed case studies from world-class brands such as Nissan Motor Company,  British Gas Hive and Virgin Care, the CX Strategy and Innovation Leaders Forum is not to be missed!

Latest posts

Dixons Carphone focuses on customers

Dixons carphone focuses on its customers and raises its profits forecast

Dixons Carphone has shrugged off fears of a high street slowdown after posting a strong set of results for the fourth quarter and raising its profit guidance for the year. The retailer said it expects profit to come in at between £445 million and £450 million, 17% more than last year. UK like-for-like sales rose […]

Lee Bryant

Getting your voice back

Lee Bryant, Managing Director, Sesui, outlines how Cloud telephony is transforming the humble telephone from an unsung commodity to an indispensable business tool. It will surprise many to learn that the telephone remains consumers’ preferred means of contacting businesses. Online, digital and social channels may have redrawn the landscape of global communications, but research repeatedly reveals […]

Nunwood blog - CX Strategy

Customer experience strategy: sometimes, less is more

The Jazz genius Miles Davis, behind Kind of Blue and Tutu, was one of the most influential musicians of the past century. To this day, his words keep inspiring and even offer us a simple but powerful rule in customer experience strategy: “I always listen to what I can leave out.”  Although referring to his […]

Brand experience not consistent

Consumers not getting a consistent brand experience across devices says report

The report found that only 40 per cent of European consumers said that companies are doing a good job at providing consistent and personalised experiences across devices. From a consumer perspective, great online experiences were built around visuals, with 54 per cent of Europeans citing visual appeal as a key contributor to a positive experience […]

Screwfix

Customer friendly Screwfix growth boosts parent Kingfisher

Kingfisher has notched up £2.7 billion of sales in the first quarter, driven by strong growth at trade outlet Screwfix. The retail group, which also owns B&Q, said like-for-like sales at Screwfix rocketed 16.2% as it benefited from extended ranges and new store openings. Like-for-like sales at B&Q rose 3.6% in the period and chief […]

FitBit

Consumers willing to risk cyber security for fitness tips

Britons are risking their cyber security to access fitness tips to help them achieve their dream bodies, according to a report. Research from Intel Security showed that 34 per cent of consumers are willing to compromise their online safety for a flat stomach, clicking on links to potentially malicious websites offering to help “lose belly […]