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Customer Engagement Transformation Conference

Our customers, their expectations, their journey, and the ways in which they interact with organisations have changed almost beyond recognition over the past few years and that pace of change is accelerating. Organisations must also transform if they are to thrive in this Brave New Customer World.

Following on from the success of our Customer Engagement Transformation Directors Forums over the last two years this Conference will help delegates in their quest to transform the way they interact with customers in order to reap the rewards of successful engagement.

The need to innovate and transform our customer engagement strategies has never been more important or more urgent and delegates at this Conference will be shown through world class case studies the way forward so they can help deliver success through their own organisations.

Latest posts

CONSUMERS WILLING TO PAY PROVIDERS FOR ALL IN ONE MOBILE SECURITY

The vast majority of consumers do not currently pay for mobile security services – but many would if their service providers offered solutions that covered all their connected devices. Research by Allot Communications found that while 89 per cent of users do not pay for mobile security at the moment, 61 per cent would if […]

MORE RBS JOB CUTS EXPECTED AS BANKS SET TO REVEAL ANNUAL RESULTS NEXT WEEK

Britain’s biggest banks will reveal annual results next week amid fears of more job losses and as the sector continues to pay for past scandals. Aside from the beleaguered Royal Bank of Scotland, all of the main lenders are expected to show solid profits, with surging stock markets helping those with investment banking operations. RBS […]

BOVIS HOMES SETS ASIDE £7MILLION TO COMPENSATE CUSTOMERS IT FAILED

Bovis Homes has set aside £7m to compensate customers who were sold houses that were unfinished and had electrical and plumbing faults. The house builder said the recent experiences of a significant number of customers “fell below the high standards they rightly expected”. To tackle the problem Bovis is introducing a series of measures to […]

MARY PORTAS WARNS BUSINESS RATES RISES WILL CLOSE A THIRD OF INDEPENDENT SHOPS

The planned rise in business rates will kill off a third of independent retailers, “Queen of Shops” Mary Portas has warned the Government. The retail expert, once hired by David Cameron to find a way of saving Britain’s high streets, branded the looming hike “madness” and urged Prime Minister Theresa May to scrap the system […]

CUSTOMERS AND EX-EMPLOYEES OF RBS ACCUSES THE BANK OF COVERING UP WRONG DOING

Former business clients of the Royal Bank of Scotland are accusing the bank of systematically manipulating documents to cover up wrong doing. In an exclusive interview with the BBC, a former RBS employee has come forward to support allegations of document manipulation within the bank. RBS says it categorically denies document manipulation and forgery. Mark […]

WAITROSE ICELAND AND MARKS & SPENCER ARE THE NATION’S FAVOURITE SUPERMARKETS

Shoppers gave Waitrose the award for best in-store experience, with Tesco and Asda trailing in eighth and ninth place respectively. The consumer group said Iceland was voted best for online, closely followed by Ocado, with Morrisons in third. The M&S Simply Food chain won the convenience store category. Which? surveyed more than 7,000 UK shoppers. […]

FOUR IN FIVE CUSTOMERS HAVE COUNTERFEIT GOODS SAFETY CONCERNS ABOUT SHOPPING ONLINE

New research from MarkMonitor, the world leader in enterprise brand protection, has found that almost four out of every five people have security concerns about unknowingly purchasing counterfeit goods online. Despite the continued rise in the popularity of online shopping — according to a third-party report, 2016 saw an estimated 11% increase in total sales […]