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2016 Employee Engagement Summit


The complete resource for leading edge thinking on the issues, challenges and opportunities relating to employee engagement and its impact on customer engagement, performance and profitability

The summit highlights the cultural and commercial benefits of organisations taking a holistic and joined-up view of their employee and customer engagement strategies. Bringing you a winning line up of case studies from leading industry brands, sharing the top tips for creating a successful strategy to increase competitive advantage, and providing you with ample networking opportunities throughout the day, the Employee Engagement Summit is the key event for your diary!


Latest posts


Valentine’s shopping spend set for bumper growth this year

“Our research findings indicate a significant increase shopper involvement in Valentine’s Day this year. A combination of growing interest in the event and a rise in shoppers’ disposable income, leads us to estimate the value of Valentine’s Day at £657m for 2016, up from £617m last year” says Alastair Lockhart. The retail and shopper marketing […]


Google boss to earn more than the company paid in tax in the UK

The boss of Google has become the highest paid chief executive in America after being handed 199 million US dollars (£138m) in shares. Sundar Pichai was awarded 273,328 shares in Google’s parent company Alphabet on February 3, according to a regulatory filing with the US Securities and Exchange Commission. It is reported that Mr Pichai’s […]


Government to relax Sunday trading laws further

The Government is pressing ahead with plans to allow local councils to extend Sunday trading hours. Amendments to the Enterprise Bill will be introduced to enable the change in hours to be made in the autumn. Ministers said that local retailers will have the flexibility to adjust hours so they can compete for trade. Business […]


Hornby finds itself on the wrong side of the tracks as losses mount

Embattled model rail firm Hornby warned over mounting losses after a “disappointing” start to the new year hit recovery hopes. The group – whose brands also include Scalextric, Airfix and Corgi – said UK trading was far worse than expected in January as its new year promotions failed to boost flagging sales. It now expects […]


Surge in number of fake current bank account applications

The rate of fraudulent current account applications has more than doubled over the last year, a credit checking company has warned. Figures from Experian – which cover thwarted fraud attempts – show that by December 2015, 156 current account applications in every 10,000 were fraudulent, up from 73 in every 10,000 in January 2015. A […]

Valentine's Day

Customer experience best practice: Which brands will win their customers’ hearts this Valentine’s Day?

Valentine’s Day is the day of relationships, and in customer experience management, no relationship is more important than that of the customer and the brand. Whilst many companies strive to affirm just how much they value the individual – with employees often sporting sloganed uniforms reassuring customers that they’re ‘here for you’ or ‘here to […]


BA boss Walsh admires Ryanair rival (and fellow Irishman) O’Leary

The head of the owner of British Airways has said he admires his fierce Ryanair rival Michael O’Leary. Willie Walsh paid tribute to the fellow Irishman who he said had managed to turn a profit while expanding his budget carrier in a rare airline business feat. Mr Walsh leads the International Airlines Group (IAG), one […]


Mums win out over partners in Valentine’s Day versus Mother’s Day battle

We are quicker to shower our mothers with gifts than our spouses, according to new research from UK commerce conversion company Ve. The research compares increases in the rate of online conversions* in the two weeks leading up to Valentine’s Day with the two weeks before that, when shoppers’ behaviour could be considered ‘normal’. The research provides the […]

Just Eat

Just Eat has appetite for buying other restaurant chains

Online takeaway business Just Eat has helped itself to another slice of the international market with a string of restaurant deals. The company has swallowed up four businesses across Europe and South America in a 125 million euro deal (£94.7 million) with Rocket Internet and foodpanda. It will take command of online takeaway businesses La […]