Travis Kalanick has resigned as chief executive of taxi-hailing firm Uber following a series of scandals. Mr Kalanick, who helped found the company in 2009, is reported to have quit following shareholder unrest over his leadership. Uber has been dogged by questions over its working culture, including sexual harassment, allegations of trade secrets theft and […]
Customer Engagement Transformation Conference
Our customers, their expectations, their journey, and the ways in which they interact with organisations have changed almost beyond recognition over the past few years and that pace of change is accelerating. Organisations must also transform if they are to thrive in this Brave New Customer World.
Following on from the success of our Customer Engagement Transformation Directors Forums over the last two years this Conference will help delegates in their quest to transform the way they interact with customers in order to reap the rewards of successful engagement.
The need to innovate and transform our customer engagement strategies has never been more important or more urgent and delegates at this Conference will be shown through world class case studies the way forward so they can help deliver success through their own organisations.
EBM Group Events
Customer Engagement Transformation ConferenceVictoria Park Plaza, London 06th July 2017
Internal Communications ConferenceVictoria Park Plaza, Central London 15th September 2017
Evolution of Work ConferenceVictoria Park Plaza, London 15th September 2017
Engage Focus GroupsCounty Hall, London 26th September 2017
Customer Engagement Summit 2017Westminster Park Plaza Hotel, London 13th November 2017
2017 Engage AwardsWestminster Park Plaza, London 13th November 2017
Customer Robotics and Ai Directors ForumBlue Fin Venue, London 29th November 2017
Future of the Contact Centre ConferenceVictoria Park Plaza, London 22nd February 2018
2018 Employee Engagement SummitVictoria Park Plaza, London 03rd May 2018
Humans know to silence a ringing phone when they’re in a quiet library, and to say “thank you” after someone lends a helping hand. Now, robots will learn this etiquette as well, thanks to a research project that aims to teach robots manners. By teaching robots such social norms, researchers think the machines could more seamlessly […]
Customers will be able to pick from over 1 million items on Amazon Fashion, get them shipped to their homes and send back whatever they don’t want within seven days for free. Amazon will encourage customers to keep more of their orders by offering discounts, such as 20 percent off for a purchase of five […]
Thousands of Tesco customers have had home deliveries cancelled as a result of a computer glitch that is affecting services nationwide. Tesco Bank was also offline in a double whammy A spokesperson for the supermarket said that up to 10% of customer orders had been affected. Many customers took to social media to complain that […]