Amazon is partnering with the UK Government to explore the steps needed to make the delivery of parcels by small drones a reality, allowing Amazon to trial new methods of testing its delivery systems. A cross-Government team supported by the UK Civil Aviation Authority (CAA) has provided Amazon with permissions to explore three key innovations: […]
Customer Engagement Summit 2016
IT’S BACK AND BIGGER THAN EVER – CLICK HERE TO CLAIM YOUR EARLY-BIRD DISCOUNT!
NEW VENUE | 900+ DELEGATES | 80+ SPEAKERS | CHIEF EXEC KEYNOTES | 4 SEMINAR HALLS | ROUNDTABLES
Our 2016 flagship Customer Engagement Summit is set to be our biggest and best yet – with more world class case studies than ever before, more delegates than ever before and a new, bigger venue.
EBM Group Events
Customer Engagement Transformation Directors ForumBlue Fin Venue, London 23rd September 2016
Internal Communications Directors ForumBlue Fin Venue, London 21st October 2016
Customer Engagement Summit 2016Westminster Park Plaza Hotel, London 08th November 2016
2016 Engage AwardsWestminster Park Plaza, London 08th November 2016
Future of the Contact Centre ConferenceVictoria Park Plaza, London 23rd February 2017
2017 Employee Engagement SummitVictoria Park Plaza, London 20th April 2017
Customer Engagement Transformation ConferenceVictoria Park Plaza, London 06th July 2017
The walls are closing in on businesses that continue to offer poor levels of customer service. In this age of social media and instant communication, companies that fail to keep their customers happy will quickly earn a potentially damaging reputation. A new study conducted by virtual assistant specialists ava has highlighted just how much consumers’ […]
Ladbrokes and Coral must offload 350 to 400 high street stores as a condition of their proposed £2.3 billion merger, the Competition and Markets Authority has said. In its final report into the merger, the CMA found that the deal could “lead to a worsening of the offer made to customers at both a local […]
Social media platforms provide businesses with a huge opportunity to improve consumer trust, according to new research by Trustpilot, the global online reviews platform. Over a quarter of respondents (29%) say brands that are active on social media are more “human”, meaning they appear more approachable and helpful by having real conversations with customers online. […]