Next Summit

CES-784x302-2015

Customer Engagement Summit 2015

Hear case studies from brands including Jaguar Land Rover, Mars Chocolate, McDonalds, Dunkin Donuts, Tesco, Lloyds Banking Group, NHS, Argos, AMEX, John Lewis Partnership, Accor Hotels, British Airways, Travelodge, NewsUK, Barclays, and Ovum at the best joined up customer  and employee engagement event of the year. You will not want to miss Engage Customer’s fourth annual Customer Engagement Summit on Thursday November 26 at the Victoria Park Plaza Hotel in London.

Join the discussion and share insights with over 60 leading speakers, choose from 3 Streams and  Roundtable Sessions

Keynotes include: Spencer Kelly, TV Presenter on technology, social media and the internet and Patrick Lewis, Director of Partnerships, John Lewis Partnership, Patrick is the great grandson of the founder

Network with over 600 of your Peers at the UK’s biggest Customer and Employee Engagement Event

REGISTER

Latest posts

Complaint

Second hand cars and mobile phones most complained about

Second-hand cars from independent dealers and mobile phones are the most common issues consumers complained about in the last twelve months, Citizens Advice finds. The national charity reveals that faulty vehicles were the biggest problem people had with second hand cars, making it the number one consumer gripe that the service helped with. Substandard service, […]

Lego

From zero to hero: Lego now world’s biggest toymaker

Just a decade after plummeting sales put Lego in crisis the company’s turnaround – based on engaging customers – is complete with a jump in sales this year meaning the company has overtaken Mattel as the world’s biggest toymaker. As Lego toys were blasted into the cosmos to accompany Denmark’s first man in space, the plastic bricks […]

EasyJet

EasyJet customers escape the rain and head for some cheap sun

Holidaymakers jetting off to take advantage of the strong pound and escape last month’s rain helped easyJet notch up a record August, and is set to see the airline deliver better-than-expected profits. The no-frills carrier said it flew 7.1 million passengers last month after a surge of late bookings as Britons headed for beach and […]

Retail outlets

Number of long-term vacant retail units up by a quarter to nearly 10,000

While headline UK retail outlet vacancy rates show signs of improvement, the number of long-term vacant units in the UK increased by 24% to nearly 10,000 in the first half of 2015. The Local Data Company (LDC) latest report ‘Cautious Optimism’ analyses 2,165 towns, shopping centres and retail parks that LDC visited in the first […]

Cloud

Ovum cloud accolade for Interactive Intelligence

Interactive Intelligence has been named a Leader in the latest Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Centre Solution  report. According to the report, Interactive Intelligence’s “ability to adapt and offer numerous different cloud deployment options for its customers is a strength that helped it to gain a place among the market leaders.” The […]

Shopping

UK customers now a nation of pleasure-seeker spenders

The UK is now a nation of ‘Pleasure-Seeker spenders’, according to a new study which identifies five different spending typologies, Pleasure-Seekers, Bargainistas, Impulsives, Tacticians and Traditionalists More than one in four (27 per cent) class themselves as Pleasure-seekers, more than any other category, according to the research by VoucherCodes.co.uk. working with Behavioural Psychologist Jo Hemmings. […]

KPMG NUNWOOD

Customer experience analytics – why multicollinearity should be accounted for, but not ignored

What is multicollinearity? Multicollinearity is a constant issue in most (if not all) customer experience analytics programs – this can occur due to a number of reasons – partly because customers have trouble separating the satisfaction with a particular aspect of service from their overall experience (akin to an experience “halo” effect), and partly due […]

NatWest

Yet another banking glitch leaves millions of customers stranded

NatWest’s online banking system is up and running again after a crash over the Bank Holiday that left 6.5million NatWest, RBS and Ulster Bank  customers unable to access their accounts. According to monitoring website Down Detector, the problems started at around 9.00am on Bank Holiday Monday, with customers reporting that they couldn’t access either web or app services. The […]

Contactless

UK shoppers love tapping into their contactless cards

Shoppers can make higher-value purchases with their contactless cards after the limit for a single payment rose from £20 to £30. The increased limit is likely to broaden the appeal of contactless payments further as more people make them part of their day-to-day routine. The use of “tap and go” technology has already seen strong […]

Customer service

Customer complaints about financial services firms continue to rise

Consumer complaints about financial firms climbed by eight per cent during the first half of 2015, according to the Financial Ombudsman Service. The watchdog believes that the rise in complaints is due to a number of packaged bank accounts mis-sold to customers, as well as complaints regarding payment protection insurance (PPI). Approximately 1,000 complaints regarding mis-packaged account […]