McDonald’s has reported better-than-expected sales during the third quarter, lifted by the UK and an improved all-day breakfast menu. The fast food chain said like-for-like revenue rose by 3.5% in the three months to September. Shares in the company rose after it beat analysts’ forecasts of a 1.5% increase in revenue. McDonald’s is in the […]
Customer Engagement Summit 2016
IT’S BACK AND BIGGER THAN EVER – CLICK HERE TO book your place!
NEW VENUE | 900+ DELEGATES | 80+ SPEAKERS | CHIEF EXEC KEYNOTES | 4 SEMINAR HALLS | ROUNDTABLES
Our 2016 flagship Customer Engagement Summit is set to be our biggest and best yet – with more world class case studies than ever before, more delegates than ever before and a new, bigger venue.
And this year Europe’s largest event of its kind is being held on the same day as our inaugural Engage Awards – the only customer and employee engagement Awards.
This year’s Customer Engagement Summit is to be held on November 8 at the Park Plaza Westminster Hotel, one of the biggest and most iconic conference hotel venues in London and just across the river from the Houses of Parliament.
The plenary presentations will be dominated by case studies from those at the very top of their organisations, and in keeping with the Engage Awards on the same evening, the theme will be one very close to our hearts – the business critical imperative of recognising that linking our people more closely to our customers is the key to world class customer experience, employee performance and profitability.
EBM Group Events
2016 Engage AwardsWestminster Park Plaza, London 08th November 2016
Customer Engagement Summit 2016Westminster Park Plaza Hotel, London 08th November 2016
Customer Data Security ForumBlue Fin Venue, London 02nd December 2016
Future of the Contact Centre ConferenceVictoria Park Plaza, London 23rd February 2017
2017 Employee Engagement SummitVictoria Park Plaza, London 20th April 2017
Customer Engagement Transformation ConferenceVictoria Park Plaza, London 06th July 2017
Internal Communications ConferenceVictoria Park Plaza, Central London 15th September 2017
Evolution of Work ConferenceVictoria Park Plaza, London 15th September 2017
Two thirds (66%) of consumers say access to free Wi-Fi is a major factor when they decide where to eat or drink, new research by Hughes Europe reveals. The survey, unveiled consumer attitudes to Wi-Fi across a wide range of hospitality and retail settings, with key findings stating that 59% of consumers decide which hotel […]
Ofcom’s £4.6 million fine for Vodafone consistently letting down its customers and for which it has apologised profusely included £925,000 for failing to handle customer complaints in any way effectively. Customer service agents were unprepared to handle complaints, without the right processes in place to address customers’ issues and escalate complaints as appropriate. Customers weren’t […]
Telecoms operator Vodafone has been fined £4.6m by Ofcom for “serious and sustained breaches of consumer protection rules”. It follows an earlier investigation that found Vodafone had misled pay-as-you-go customers over top-up payments. The regulator also said Vodafone had broken the rules on handling customer complaints. Vodafone offered its “profound apologies” for the failures. The […]