As technology changes the way people shop, concerns about security breaches on mobile devices have been revealed as the biggest fear among consumers when it comes to deciding on downloading a retail app, according to research by Apadmi. The survey showed three quarters (74 per cent) were most concerned about the security of their information […]
Customer Engagement Transformation Conference
Our customers, their expectations, their journey, and the ways in which they interact with organisations have changed almost beyond recognition over the past few years and that pace of change is accelerating. Organisations must also transform if they are to thrive in this Brave New Customer World.
Following on from the success of our Customer Engagement Transformation Directors Forums over the last two years this Conference will help delegates in their quest to transform the way they interact with customers in order to reap the rewards of successful engagement.
The need to innovate and transform our customer engagement strategies has never been more important or more urgent and delegates at this Conference will be shown through world class case studies the way forward so they can help deliver success through their own organisations.
EBM Group Events
Customer Engagement Transformation ConferenceVictoria Park Plaza, London 06th July 2017
Internal Communications ConferenceVictoria Park Plaza, Central London 15th September 2017
Evolution of Work ConferenceVictoria Park Plaza, London 15th September 2017
Engage Focus GroupsCounty Hall, London 26th September 2017
Customer Engagement Summit 2017Westminster Park Plaza Hotel, London 13th November 2017
2017 Engage AwardsWestminster Park Plaza, London 13th November 2017
Customer Robotics and Ai Directors ForumBlue Fin Venue, London 29th November 2017
Future of the Contact Centre ConferenceVictoria Park Plaza, London 22nd February 2018
2018 Employee Engagement SummitVictoria Park Plaza, London 03rd May 2018
1. First off Ken tell us about your background and how you came to take over the role of Chief Executive Officer at Confirmit on April 1 this year? Having spent over a decade as CFO at Confirmit, some would say it was a natural succession for me to become CEO when Henning announced he […]
By Alex Klose, Head of Marketing of cloud communications software and solutions provider IMImobile Digital technology is disrupting nearly every industry, and banking – now in the crosshairs of the new kids on the virtual block – will be no exception. Consumers already have the computing power in their pockets to do most of their banking – […]
When customers contact your organization they are looking for one thing: a superhero to solve their problems. It doesn’t really matter how the problem came about as much as finding that magical solution that doesn’t involve a lot of effort or stress on their part. Yes it may seem overly simplified and idealistic, but at […]