BT has been hit with a £42m fine from telecoms regulator Ofcom and will also pay £300m to corporate customers for delays in installing high-speed lines. Ofcom said the fine was the largest it had ever handed down. It found BT’s Openreach division had cut compensation payments to telecoms providers for delays in installing the […]
Customer Engagement Transformation Conference
Our customers, their expectations, their journey, and the ways in which they interact with organisations have changed almost beyond recognition over the past few years and that pace of change is accelerating. Organisations must also transform if they are to thrive in this Brave New Customer World.
Following on from the success of our Customer Engagement Transformation Directors Forums over the last two years this Conference will help delegates in their quest to transform the way they interact with customers in order to reap the rewards of successful engagement.
The need to innovate and transform our customer engagement strategies has never been more important or more urgent and delegates at this Conference will be shown through world class case studies the way forward so they can help deliver success through their own organisations.
EBM Group Events
2017 Employee Engagement SummitVictoria Park Plaza, London 20th April 2017
Customer Engagement Transformation ConferenceVictoria Park Plaza, London 06th July 2017
Internal Communications ConferenceVictoria Park Plaza, Central London 15th September 2017
Evolution of Work ConferenceVictoria Park Plaza, London 15th September 2017
Engage Focus GroupsCounty Hall, London 26th September 2017
Customer Engagement Summit 2017Westminster Park Plaza Hotel, London 13th November 2017
2017 Engage AwardsWestminster Park Plaza, London 13th November 2017
Future of the Contact Centre ConferenceVictoria Park Plaza, London 22nd February 2018
Hundreds of jobs will be lost following a decision to close almost 160 RBS and NatWest branches. RBS blamed a “dramatic shift” in banking, with branch transactions falling 43% since 2010. In the same period, online and mobile transactions have increased by more than 400%. About 770 staff will be affected as 30 RBS and […]
Uber has pulled its self-driving cars from the roads after an accident which left one of the vehicles on its side. Pictures posted online showed the car on its right side on an Arizona street, next to another badly damaged vehicle. The car – a Volvo SUV – was in self-driving mode at the time […]
Sir James Dyson has said UK business success lies beyond Europe because that is where the fastest growth lies. The billionaire, who was a prominent backer of Brexit, told the BBC he was “enormously optimistic” about trading with the rest of the world. His comments came as his engineering firm Dyson reported a 41% increase […]