Over two thirds (64%) of consumers intending to shop on Black Friday this week are currently holding back on planned purchases for the one day sales event according to the latest results from Voice of the Customer provider eDigitalResearch. It provides hard evidence to the theory that retailer sales have suffered in the weeks and […]
Customer Engagement Summit
How Artificial Intelligence, the Internet of Things, Robotics and Automation will change the way we work and engage with our colleagues and customers
You will not want to miss Engage Customer’s fourth annual Customer Engagement Summit on Thursday November 26. Hear case studies from brands including Jaguar Land Rover, Mars Chocolate, McDonald’s, Dunkin’ Donuts, Tesco, Virgin Media, Lloyds Banking Group, NHS, Three, AMEX, John Lewis Partnership, Accor Hotels, British Airways, Travelodge, NewsUK, Barclays, Virgin Atlantic, British Gas Hive, Surrey & Sussex County Councils, The O2, Unilever, HSBC, Pegasus Airlines, LinkedIn, Yahoo and Ovum at the best joined up customer and employee engagement event of the year.
Spencer Kelly will set the scene with – ‘Rise of the machines : Artificial Intelligence, the Internet of Things, Robotics and you’ . This will be followed by international blogger and author Mark Hillary and Patrick Lewis, Director of Partnerships at John Lewis Partnership, Patrick is the great grandson of the founder.
join the conversation with 600+ of your Peers at the UK’s biggest Customer and Employee Engagement Event
Customer Engagement SummitVictoria Park Plaza Hotel, London 26th November 2015
FUTURE OF THE CONTACT CENTRE DIRECTORS FORUMBlue Fin Venue, London 11th March 2016
2016 Employee Engagement SummitVictoria Park Plaza, London 14th April 2016
Voice of the customerBlue Fin Venue, London 12th May 2016
CUSTOMER EXPERIENCE Strategy and iNNOVATION DIRECTORS FORUMBlue Fin Venue, London 23rd June 2016
Customer Engagement TransformationBlue Fin Venue, London 23rd September 2016
Customer Engagement in Finance & RetailBlue Fin Venue, London 21st October 2016
By Naveen Aricatt, UK manager and legal expert, Trusted Shops In the real world of bricks and mortar, we can see if a shop is busy, or if people are lining up outside the door of a restaurant. We look for these indicators to guide our choices, to provide the social proof we need to […]
Mobile banking overtook telephone banking in popularity last year, according to figures from a payments trade body. Around 15 million people across the UK used mobile banking in 2014, eclipsing the number managing their finances over the phone for the first time, Payments UK said. Just under 13.8 million adults used telephone banking in 2014, […]
The data protection watchdog is to contact more than 1,000 firms that buy and sell people’s personal details to ensure they are acting lawfully. The Information Commissioner’s Office (ICO) said it will this week write letters to the firms, which are all believed to play some role in the compiling and trading of people’s names […]