Barclays has reported a 25% drop in profits for the first quarter of the year, dragged down by the performance of divisions it plans to sell off. Pre-tax profit for the first three months of the year was £793m, down from £1.1bn for the same period last year. The bank said its so-called non-core divisions lost […]
Evolution of the Voice of the Customer Directors Forum
Our Evolution of Voice of the Customer Directors Forum is one of our most important events of the year as it gets to the very heart of engagement.
This year’s Forum will focus on new developments such as the ever closer links being forged between the Voice of the Customer and the Voice of the Employee.
Strategies that are evolving around VOC and VOE are some of the most dynamic in the customer and employee engagement space and this Forum will feature a roster of case studies to reflect this changing landscape.
Delegates will hear how successful VOC programmes are evolving and delivering valuable insights and driving employee and customer engagement, enabling them to help implement their own strategies for long term success.
Featuring case studies from inspirational brands such as Metro Bank, Nationwide, Three, IHS and SACO Serviced Apartments, the Evolution of the Voice of the Customer Directors Forum is not to be missed!
Evolution of the Voice of the Customer Directors ForumBlue Fin Venue, London 12th May 2016
CX Strategy and Innovation Leaders ForumBlue Fin Venue, London 23rd June 2016
Employee Recognition, Reward & Retention Directors ForumBlue Fin Venue, London 14th July 2016
Customer Engagement Transformation Directors ForumBlue Fin Venue, London 23rd September 2016
Customer Engagement in Finance & Retail Directors ForumBlue Fin Venue, London 21st October 2016
Internal Communications Directors ForumBlue Fin Venue, London 03rd November 2016
Customer Engagement Summit 2016Westminster Park Plaza Hotel, London 08th November 2016
2016 Engage AwardsWestminster Park Plaza, London 08th November 2016
2017 Employee Engagement SummitVictoria Park Plaza, London 13th April 2017
The UK’s economic growth slowed in the first quarter of the year, hit by a drop in manufacturing and construction output, official figures have shown. Gross domestic product grew by 0.4% between January and March, down from 0.6% in the fourth quarter, the Office for National Statistics (ONS) said. On an annual basis, growth was 2.1%. […]
The UK has the highest customer satisfaction rates in Europe, according to a report released today by the Institute of Customer Service. The Institute’s European Customer Satisfaction Index (EUCSI) scores the UK an overall customer satisfaction rating of 76.1 – three points higher than its closest rival, Germany (73.1). The data also shows that countries […]
It has never been easier for customers to let their voices be heard. The digital world of 2016 offers a number of opportunities for individuals to vocalise their thoughts about a product or service, and to offer feedback on the whole customer experience from start to finish. And yet it can be difficult for brands […]