Thomas Cook cabin crew voted in favour of a strike in a row over health and safety, the Unite union has said. About half of union members voted, with 74% of those backing industrial action in the dispute over rest breaks. Thomas Cook Airlines said plans were in place to make sure customers would still […]
CX Strategy and Innovation Leaders Forum
Customer behaviour and expectations are changing at a dramatic and accelerating pace. Organisations must keep up with their customers’ journey or they will lose them. To do this they must develop innovative strategies that keep abreast and indeed ahead of customer demands.
Organisations that are serious about understanding their customers and the journey they are on need to be agile and innovative. They must see the customer experience from the viewpoint of their customers and use the wealth of insight allowed by new technologies to constantly improve their offering.
Our CX Strategy and Innovation Leaders Forum will enable delegates to plot their own journey through an increasingly disruptive business landscape enabling them to implement successful strategies back in their organisations.
With confirmed case studies from world-class brands such as Nissan Motor Company, British Gas Hive and Virgin Care, the CX Strategy and Innovation Leaders Forum is not to be missed!
CX Strategy and Innovation Leaders ForumBlue Fin Venue, London 23rd June 2016
Employee Recognition, Reward & Retention Directors ForumBlue Fin Venue, London 14th July 2016
Customer Engagement Transformation Directors ForumBlue Fin Venue, London 23rd September 2016
Customer Engagement in Finance & Retail Directors ForumBlue Fin Venue, London 21st October 2016
Internal Communications Directors ForumBlue Fin Venue, London 03rd November 2016
Customer Engagement Summit 2016Westminster Park Plaza Hotel, London 08th November 2016
2016 Engage AwardsWestminster Park Plaza, London 08th November 2016
2017 Employee Engagement SummitVictoria Park Plaza, London 20th April 2017
Carmakers Toyota and Volkswagen have struck separate partnerships with rideshare companies Uber and Gett. The Japanese company will invest an unspecified amount in Uber and offer new leasing options for its drivers. Toyota said the two companies would share also knowledge and speed up their research efforts in areas such as driverless cars. Volkswagen announced an investment in […]
Dixons Carphone has shrugged off fears of a high street slowdown after posting a strong set of results for the fourth quarter and raising its profit guidance for the year. The retailer said it expects profit to come in at between £445 million and £450 million, 17% more than last year. UK like-for-like sales rose […]
Lee Bryant, Managing Director, Sesui, outlines how Cloud telephony is transforming the humble telephone from an unsung commodity to an indispensable business tool. It will surprise many to learn that the telephone remains consumers’ preferred means of contacting businesses. Online, digital and social channels may have redrawn the landscape of global communications, but research repeatedly reveals […]