Next Summit

CES-784x302-2015

Customer Engagement Summit 2015

Hear case studies from brands including John Lewis, Jaguar Land Rover, Nationwide, Ryanair, Tesco, Innocent, Mars, Arriva and Lebara at the best joined up employee and customer engagement event of the year. You will not want to miss Engage Customer’s fourth annual Customer Engagement Summit on Thursday November 26 at the Victoria Park Plaza Hotel in London.

  • Join over 600 of your Peers at the UK’s biggest Customer and Employee Engagement Event
  • Join the discussion and share insights with over 60 leading speakers, choose from 3 Streams and 20  Roundtable Sessions

    REGISTER

Latest posts

direct-marketing

DIGITAL ADVERTISING BOOSTING DIRECT MARKETING SECTOR

According to a new Market Update from market intelligence provider Key Note, the UK direct marketing sector is enjoying a period of strong and sustained growth at the moment, with the overall value of the market estimated to have increased by a further 6% last year. ‘Direct Marketing’ covers a wide range of marketing channels, […]

Uber-app

TAXI FOR UBER? NOW VALUED AT MORE THAN $50BILLION

Uber, the taxi app that has caused waves, some of them controversial, around the globe is now valued at more than $50billion after a $100million shot in the arm from Windows 10 launcher, Microsoft and others A few things about this are interesting; Uber reached this valuation two years quicker than Facebook, Uber is now more valuable […]

Clodagh O' Reilly, Chair

Managers Matter in Managing Engagement!

According to Gallup data, “Managers have the greatest impact on engagement,” and “account for at least 70% of the variance in employee engagement scores across business units.” IBM research similarly indicates that manager effectiveness impacts employee engagement;  not as the greatest factor, but it is consistently in the top ten. This suggests all those seeking […]

image_thumb55

INSTAGRAM AND WHATS-APP INVESTMENTS TAKE TOLL ON FACEBOOK PROFITS

While Facebook sales are booming profits took a hit and so did shares after the social media giant revealed investments in photo-sharing app Instagram, messaging service Whats-App and virtual reality headset maker Oculus Rift took its toll on costs. Facebook had previously warned that 2015 would be a year of heavy investment and the good […]

FCA Logo with Exclusion Zone RGB

BANKS HAVE NOT LEARNED LESSONS FROM THE PAST

The Financial Conduct Authority (FCA) has called on banks to improve their oversight and controls around benchmarks in the wake of scandals involving Libor, forex and gold in the wake of a roster of mis-selling scandals including the ongoing PPI. An FCA review found that ‘some progress’ had been made on benchmark activity, but applying lessons […]

filling car

SAINSBURY’S CUSTOMERS’ FAVOURITE PETROL STATION

Sainsbury’s has become the UK’s preferred petrol retailer with 52 per cent of those surveyed choosing it for its exceptional service and experience, according to an independent study by worldwide leader in consumer intelligence solutions, Market Force Information. A survey of 5,900 consumers last month asked participants to evaluate petrol-retailers on the experience delivered, including […]

MarkHilary

5 steps to a great customer service strategy

Customer service used to be something of an oxymoron. Customers would usually only ever get in touch after a purchase and only then if they had a problem. Fire fighting might be a better way to describe a contact centre where every customer interaction has the potential to be more of an argument than conversation. […]

job-cuts

BRITISH GAS PROFITS BOOMING AS PARENT CUTS JOBS

Centrica is cutting 6,000 jobs as it reports a doubling of profits at its British Gas business in the first six months of the year while at the same time denying it is using high prices to British Gas customers to bolster the loss making parts of its business. Centrica says the job losses would be […]