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Amazon teams up with the UK government to explore future for drone deliveries

Amazon is partnering with the UK Government to explore the steps needed to make the delivery of parcels by small drones a reality, allowing Amazon to trial new methods of testing its delivery systems. A cross-Government team supported by the UK Civil Aviation Authority (CAA) has provided Amazon with permissions to explore three key innovations: […]

Customer service11

Half of customers say they would happily pay more for better customer service

The walls are closing in on businesses that continue to offer poor levels of customer service. In this age of social media and instant communication, companies that fail to keep their customers happy will quickly earn a potentially damaging reputation. A new study conducted by virtual assistant specialists ava has highlighted just how much consumers’ […]

Social media

Brands with active social presence ‘more human’ Trustpilot research reveals

Social media platforms provide businesses with a huge opportunity to improve consumer trust, according to new research by Trustpilot, the global online reviews platform. Over a quarter of respondents (29%) say brands that are active on social media are more “human”, meaning they appear more approachable and helpful by having real conversations with customers online. […]

BP

BP profits fall 44 per cent as low oil prices take their toll

Profits at oil giant BP have plunged 44% to 720 million US dollars (£549 million) in the second quarter. The slump in underlying replacement cost profit, the benchmark industry measure, comes as the sector battles with low oil prices. BP boss Bob Dudley said: “Compared with a year earlier, the underlying second-quarter result was impacted […]

Mark Hilary

Should You Encourage Your Customers To Review Your Service?

Many brands are paranoid about what their customers say online about their products and services. They invest in expensive systems to scan the blogs and social networks, gauging sentiment and yet how often do they really interact in a meaningful way? Often this approach comes from the boardroom. They ask managers to monitor what people […]

Tom Castley

What businesses can learn from Sam Allardyce’s appointment

Tom Castley, VP EMEA, Xactly “Businesses can learn a lot from the appointment of Sam Allardyce as the new England manager, particularly how to attract the top talent and incentivise great performances. Firstly, benchmarking salaries is vital. Following Roy Hodgson’s departure, there was outcry about the fact that he had been the highest paid manager […]