Next Summit


Customer Engagement Summit 2015

Hear case studies from brands including John Lewis, Jaguar Land Rover, Nationwide, Ryanair, Tesco, Innocent, Mars and Lebara at the best joined up employee and customer engagement event of the year. You will not want to miss Engage Customer’s fourth annual Customer Engagement Summit on Thursday November 26 at the Victoria Park Plaza Hotel in London.

  • Join over 600 of your Peers at the UK’s biggest Customer and Employee Engagement Event
  • Join the discussion and share insights with over 60 leading speakers, choose from 3 Streams and 20  Roundtable Sessions


Latest posts

Apple Watch

How Will CRM Fare in the Age of the Wearable?

2015 has largely been pegged by analysts as the year in which wearable technology will become mainstream, with a number of new devices flooding the market in recent months, from Apple’s first range of smart watches, to virtual reality (VR) and augmented reality (AR) headsets. New products launches from several other major technology manufacturers — […]

Yodel picks up Chartered Institute of Logistics & Transport (CILT) North West Region Award

Yodel wins Best Practice Award for Customer Experience programme

Yodel picks up Chartered Institute of Logistics & Transport (CILT) North West Region Award for Education and Excellence, with its pioneering customer feedback tool. Independent parcel carrier Yodel, which has its main office in Liverpool, took home the coveted Best Practice Award for Freight Logistics at this year’s prestigious CILT North West Region Awards for […]

David Jackson

Organising for customer focus

PART 2 Where do I place my vote?  I genuinely don’t think it matters. The debate about who is responsible for the customer and who reports to whom confuses organisation structure and organisation design.  The view that structure can fix problems is not new.  “We trained hard, but it seemed that every time we were […]

Clodagh O' Reilly, Chair

Engaging Tomorrow’s Workforce

When planning for the future, many organisations are focused on how emerging technologies can increase their productivity and innovation. But where is their workforce focused? Seeking Meaning Work was, in the past, often a necessity based on individuals’ need to survive and provide for their own basic needs. Now, in most advanced economies, the workforce […]