Retail banks are changing and so is the way they engage with their customers. Mobile and internet banking is on the rise with some of Britain’s largest banks reporting that 90% of transactions are now done using the phone or the web. Given this change in customer preference it’s not difficult to see why banks […]
Customer Engagement Summit 2016
IT’S BACK AND BIGGER THAN EVER – CLICK HERE TO book your place!
NEW VENUE | 900+ DELEGATES | 80+ SPEAKERS | CHIEF EXEC KEYNOTES | 4 SEMINAR HALLS | ROUNDTABLES
Our 2016 flagship Customer Engagement Summit is set to be our biggest and best yet – with more world class case studies than ever before, more delegates than ever before and a new, bigger venue.
And this year Europe’s largest event of its kind is being held on the same day as our inaugural Engage Awards – the only customer and employee engagement Awards.
This year’s Customer Engagement Summit is to be held on November 8 at the Park Plaza Westminster Hotel, one of the biggest and most iconic conference hotel venues in London and just across the river from the Houses of Parliament.
The plenary presentations will be dominated by case studies from those at the very top of their organisations, and in keeping with the Engage Awards on the same evening, the theme will be one very close to our hearts – the business critical imperative of recognising that linking our people more closely to our customers is the key to world class customer experience, employee performance and profitability.
EBM Group Events
Internal Communications Directors ForumBlue Fin Venue, London 21st October 2016
Customer Engagement Summit 2016Westminster Park Plaza Hotel, London 08th November 2016
2016 Engage AwardsWestminster Park Plaza, London 08th November 2016
Customer Data Security ForumBlue Fin Venue, London 02nd December 2016
Future of the Contact Centre ConferenceVictoria Park Plaza, London 23rd February 2017
2017 Employee Engagement SummitVictoria Park Plaza, London 20th April 2017
Customer Engagement Transformation ConferenceVictoria Park Plaza, London 06th July 2017
Internal Communications ConferenceVictoria Park Plaza, Central London 15th September 2017
Evolution of Work ConferenceVictoria Park Plaza, London 15th September 2017
A CEI Survey revealed how 86 per cent of buyers will pay more for a better customer experience. Customers expect a high level of personalisation during the purchasing process. Brands need to make the whole shopping experience “personal”, offering content relevant both to the user’s personality and the context they are in. This move towards personalisation is […]
The Co-operative Group said profits have been sliced in half as restructuring costs and investments in price cuts at its convenience stores and staff pay took their toll on the firm. Pre-tax profit for the first half of the year fell 53% from £36 million to £17 million, while revenue nudged up 2.2% to £4.7 […]
BHS is set to relaunch in the UK as an online retailer with a range of lighting and home furnishing products that constituted around 75% of the most popular online items sold before it went into administration earlier this year. BHS.com will open for business in the UK this Thursday 29th September and over the […]