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Customer Engagement Transformation Conference

Our customers, their expectations, their journey, and the ways in which they interact with organisations have changed almost beyond recognition over the past few years and that pace of change is accelerating. Organisations must also transform if they are to thrive in this Brave New Customer World.

Following on from the success of our Customer Engagement Transformation Directors Forums over the last two years this Conference will help delegates in their quest to transform the way they interact with customers in order to reap the rewards of successful engagement.

The need to innovate and transform our customer engagement strategies has never been more important or more urgent and delegates at this Conference will be shown through world class case studies the way forward so they can help deliver success through their own organisations.

Latest posts

OFCOM PROPOSES AUTOMATIC COMPENSATION FOR POOR BROADBAND OR LANDLINE SERVICE

Ofcom is proposing automatic compensation for poor broadband or landline service. Here is what consumers could be eligible for: :: Delayed repair following loss of service When is compensation available? A loss of service that is not fully restored after two full working days have elapsed. Level of compensation? £10 for each calendar day, after […]

BT OWNED PLUSNET FINED FOR WRONGLY BILLING 1000 CUSTOMERS

Plusnet, an internet service provider owned by BT, has been fined £880,000 for wrongly billing more than 1,000 former customers. An investigation by watchdog Ofcom found that the ISP broke a fundamental billing rule by continuing to charge a group of customers for landline and broadband after they had cancelled services. In total, customers were […]

BANK CUSTOMERS WHO PAY BY CHEQUE WILL SOOON GET NEXT DAY CLEARANCE

Bank customers who pay cheques into their accounts will soon be able to get the money cleared within one working day. At the moment, the process can take up to six days. The organisation that manages the cheque clearing system said the changes would be phased in from October 2017. However, it will be the […]