Next Summit

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Customer Engagement Summit 2015

Hear case studies from brands including Jaguar Land Rover, Nationwide, Ryanair, Innocent, Mars and Lebara at the best joined up employee and customer engagement event of the year. You will not want to miss Engage Customer’s fourth annual Customer Engagement Summit on Thursday November 26 at the Victoria Park Plaza Hotel in London.

Latest posts

Dirk Jan Dokhman, CEO CX Company

CX COMPANY LAUNCHES DIGITALCX TO POWER PERSONALISED CUSTOMER ENGAGEMENT ACROSS DIGITAL CHANNELS 

CX Company has announced the launch of DigitalCX, a new digital customer engagement platform that allows organisations to deliver highly personalised self-service, sales and community engagement across every digital channel and any digital device – online, mobile and social. DigitalCX is the first customer engagement platform that makes it possible for organisations to “contextualise the […]

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NEW CHAPTER FOR MR ON THE HORIZON SAYS CONFIRMIT

Attendees at Confirmit’s recent seminar – “VoC – The Next Frontier for Market Research” – considered the benefits of ‘blending’ channels and approaches in order to capture the big picture insight that organisations now consider vital for effective business planning and decision-making in a customer-centric company. Claire Sporton, VP, Customer Experience Management at Confirmit was […]

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JAGUAR LAND ROVER TURNS THE CORNER

Jaguar Land Rover has posted a pre-tax profit of £2.61bn, up 4.5% on the previous year. Annual revenue at Jaguar Land Rover, which is owned by India’s Tata Motors, rose 12.8% to £21.87bn. Sales were up 8.9% in the first three months of 2015, although pre-tax profit dropped 31.3% because of foreign currency costs. “Jaguar […]

Time Warner Cable

TIME WARNER CABLE PURCHASED BY CHARTER

Charter Communications has agreed to buy media giant Time Warner Cable which combines the second and third largest cable operators in the US. In a deal which values the company at $78.7bn (£52bn), Charter will pay about $55bn in cash and stock for Time Warner Cable, with the balance coming from TWC’s debts. Tom Rutledge, […]

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BRITISH AIRWAYS’ OWNER ACQUIRES IRELAND’S AER LINGUS FOR £1BN

International Airlines Group, the parent company of British Airways and Iberia, has sealed a deal to buy Aer Lingus, Ireland’s national carrier for €1.4bn (£1bn). IAG, which also owns Iberia and Vueling, made an all-cash offer that values the airline at €2.55-a-share. Aer Lingus’s board is recommending the offer, which was made after  confirmation from […]

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Do your surveys create dissatisfaction?

Customer surveys are a staple of the customer experience process and the most commonly-used way of measuring the customer experience. You would expect therefore that the application of the technique would by now be pretty slick. Unfortunately, that all too often is not the case. Rather than measure satisfaction, the majority of surveys turn what […]

M&S

MARKS AND SPENCER INCREASES ANNUAL PROFIT

Marks and Spencer is handing back £150m to investors through a share buyback programme after increasing annual profit for the first time in four years. The strong set of results, saw pre-tax profit rise to £600m f from £580m, on sales of £10.3bn. Under pressure chief executive Marc Bolland said: “We knew where we were […]

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COST OF NOT GOING MOBILE: RETAILERS MISSING OUT ON £6.6 BILLION A YEAR

New research from Centre for Retail Research (CRR) and VoucherCodes.co.uk (the UK’s largest voucher website) has found the true cost of not going mobile – with UK retailers collectively sacrificing £6.6bn per year due to lack of investment into their mobile offering. The study also looked at mobile trends more widely, highlighting consumer concerns and […]