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Evolution-3

Evolution of the Voice of the Customer Directors Forum

Our Evolution of Voice of the Customer Directors Forum is one of our most important events of the year as it gets to the very heart of engagement.

This year’s Forum will focus on new developments such as the ever closer links being forged between the Voice of the Customer and the Voice of the Employee.

Strategies that are evolving around VOC and VOE are some of the most dynamic in the customer and employee engagement space and this Forum will feature a roster of case studies to reflect this changing landscape.

Delegates will hear how successful VOC programmes are evolving and delivering valuable insights and driving employee and customer engagement, enabling them to help implement their own strategies for long term success.

Featuring case studies from inspirational brands such as Metro Bank, Nationwide, Three, IHS and SACO Serviced Apartments, the Evolution of the Voice of the Customer Directors Forum is not to be missed!

Latest posts

Barclays

Barclays profits down as it looks to sell off under performing divisions

Barclays has reported a 25% drop in profits for the first quarter of the year, dragged down by the performance of divisions it plans to sell off. Pre-tax profit for the first three months of the year was £793m, down from £1.1bn for the same period last year. The bank said its so-called non-core divisions lost […]

UK Economic Growth

UK economic growth slows but service sector still buoyant

The UK’s economic growth slowed in the first quarter of the year, hit by a drop in manufacturing and construction output, official figures have shown. Gross domestic product grew by 0.4% between January and March, down from 0.6% in the fourth quarter, the Office for National Statistics (ONS) said. On an annual basis, growth was 2.1%. […]

Happy customer

UK has highest customer satisfaction rates in Europe according to new research

The UK has the highest customer satisfaction rates in Europe, according to a report released today by the Institute of Customer Service. The Institute’s European Customer Satisfaction Index (EUCSI) scores the UK an overall customer satisfaction rating of 76.1 – three points higher than its closest rival, Germany (73.1). The data also shows that countries […]

Boardroom pay

Background in finance and industry knowledge key to success of FTSE 100 CEOS

A background in finance continues to be the most common career background of today’s FTSE 100 CEOs (55%), compared to 21% in retail/hospitality, 15% in engineering/natural resources, 15% in marketing and 14% in technology. Almost one in four (23%) CEOs are qualified Chartered Accountants, according to new research1 from leading recruitment specialists, Robert Half UK. […]

Contact centre1

One in three falling down on contact centre quality monitoring

Agilisys has released the findings of its first UK Contact Centre Quality Monitoring Survey, a study into how organisations approach quality monitoring and the tools and technologies they use to measure customer experience. The survey, which was distributed to over 3000 individuals from private and public sector organisations, has uncovered some interesting findings about the […]

Online

Customers avoid confrontation and do their complaining online

The UK remains a nation of complainers, new research has found, but customers  prefer to do so online, with in-person whining proving as difficult as ever to the confrontation-shy Briton.  Two thirds of people in the UK (66 per cent) will avoid confrontation wherever possible, and 16 per cent are so shy that they say […]

Verint story

KPMG Nunwood puts the fizz back into voice of the customer

KPMG Nunwood’s latest Fizz: Voice of the Customer software is now launched.  Fizz manages customer feedback, allowing and empowering front line staff to act on customer issues in real-time. It also enables company employees to share best practice on responding to these issues. Many organisations recognise the key role technology plays in delivering outstanding experiences […]