Customer behaviour

APPS BLAMED FOR TEMPTING CONSUMERS TO INDULGE IN ‘OUT OF HOURS’ SHOPPING

Nearly a third of Britons say apps are making their finances worse either by encouraging them to spend more or meaning they lose track of their outgoings, a survey has found. Many are being encouraged to indulge in “out-of-hours spending” by the convenience of apps which enable them to make purchases at the click of a button, according to […]

UK CONSUMERS RISK LOSING MILLIONS DUE TO THE HIDDEN ‘COST OF HASSLE’

From not returning faulty goods or cancelling unwanted services to leaving account information out of date, our fatigue when considering contact with companies could be costing millions. Whilst one-in-three [1] admit to avoiding contact with companies whenever possible, research reveals that 77% of organisations see reducing customer effort as a top priority [2]. According to […]

AO WORLD SHARES DIVE AFTER THE ONLINE DOMESTIC RETAILER WARNS OF TOUGH TIMES AHEAD

Shares in AO World, the online domestic appliance retailer, have fallen sharply after the firm warned that growth at its UK business was expected to slow “significantly” in the first quarter. “Challenging” UK trading conditions seen last year had continued, it said. AO said the UK market had been affected by weaker consumer confidence after […]

DIXONS CARPHONE SALES UP AGAINST ‘LIVELY POLITICAL BACKDROP’

Sales at mobile phone retailer Dixons Carphone rose 4% for the year to April despite what it calls “a lively political backdrop”. In a trading update ahead of its annual results, the Currys and PC World owner said total sales including those at newly opened stores jumped 9%. It enjoyed strong growth in southern Europe, […]

PROFITS FALL AT NATIONWIDE WHILE MEMBERSHIP INCREASES BY RECORD AMOUNT

Profits have fallen at Nationwide after the building society sought to protect savers from the impact of last year’s interest rate cut. Statutory pre-tax profits for the year to March to £1.054bn, down 17% from last year’s figure of £1.279bn. However, Nationwide said 795,000 new current accounts had been opened in the six months to […]