Customer behaviour

UK BUSINESSES STRUGGLING TO REACH UNPREDICTABLE BRITISH CONSUMERS

Despite rarely being more than a few inches away from our smartphones, a majority of British consumers (68%) say they would not respond to a company trying to contact them to schedule a delivery, according to new research from ContactEngine, specialists in helping businesses improve their customer journeys. The ContactEngine research that polled 1,000 people across the […]

LLOYDS REPORTS BIGGEST PROFITS IN A DECADE AS PPI PAYMENTS START TO FALL

Lloyds Banking Group has reported its highest annual profit in a decade, helped by a reduction in payment protection insurance (PPI) provisions. Pre-tax profits increased by 158% to £4.24bn, a level last seen in 2006 before the financial crisis. Provisions for PPI declined from £4bn to £1bn, bringing the total to £17bn. The UK government’s […]

SHOPPING HABITS CHANGING AS CONSUMERS DITCH THE BIG WEEKLY SHOP FOR SMALLER TOP UPS

Independent shopper research agency Shoppercentric, have for a second year, launched its Shopper Stock Take Index, enabling valuable year-on-year comparisons across UK shopper’s thoughts and feelings about the grocery retail sector. More than a thousand online survey responses were collected from shoppers and findings indicate that there are a number of changes a-foot. “The big […]

ALDI BECOMES BRITAIN’S FIFTH LARGEST GROCER AS IT OVERTAKES THE CO-OP

Discounter Aldi has overtaken the Co-operative to become Britain’s fifth largest grocer, according to new figures. Aldi’s sales rose 12.4% year-on-year in the 12 weeks to January 29, taking its market share to 6.2%, ahead of the Co-op’s 6%, data from Kantar Worldpanel shows. The past quarter saw Aldi attract 826,000 more shoppers than during […]