Customer behaviour

CBI FIGURES SUGGEST RETAIL SALES GROWING AT FASTEST RATE FOR 18 MONTHS

Retailers have seen sales exceed expectations to grow at their fastest pace since September 2015 as consumer confidence remains buoyant, figures show. The CBI Distributive Trades Survey of 112 firms, of which 57 were retailers, also showed that orders placed on suppliers has risen at the strongest rate for a year and a half. Some […]

RECKLESS VAUXHALL SHOULD HAVE ACTED FASTER OVER RIFE-RISK ZAFIRAS SAY MPS

Vauxhall showed a “reckless disregard for safety” by not stopping motorists driving Zafira B vehicles it knew were a fire risk, MPs said. The manufacturer was too slow to begin a full investigation and then acted prematurely in attributing the problem to improper repairs by third parties, according to a damning report by the Commons’ […]

LLOYDS BANKING GROUP ON WAY BACK TO PRIVATE OWNERSHIP AS PROFITS RISE

Lloyds Banking Group has reported a rise in profits in the three months to the end of March, despite a “challenging” environment. It said pre-tax profits doubled from a year ago to £1.3bn in the first quarter, although last year’s figure included a hefty one-off cost. Lloyds boss Antonio Horta-Osorio said its “simple and low […]

INFLATION DRIVEN CONSUMER SPENDING SLOWDOWN HITS PROSPECTS FOR COSTA COFEE AND CARPETRIGHT

Costa coffee and Premier Inns hotels owner Whitbread says it is “cautious” over its prospects. Chief executive Alison Brittain said the company was expecting “a tougher consumer environment than last year”. Separately, floor coverings retailer Carpetright said it had seen “tougher trading conditions” in recent months. Analysts have predicted a slowdown in consumer spending as […]

CONNECTED SHOPPING REACHES TIPPING POINT AS PATH TO PURCHASE REINVENTED

New research from leading retail and shopper marketing agency, Savvy, suggests that the rise of the ‘connected shopper’ has now reached a tipping point. The mass adoption of smartphones and social media, broader technological advancements and, crucially the rise of Generation Y as a group of shoppers have fundamentally reshaped the path-to-purchase. Alastair Lockhart, Insight […]

TESCO SALES UP A FRACTION AS SLOW RECOVERY CONTINUES UNDER NEW BOSS DAVE LEWIS

Tesco has reported its first full-year increase in UK sales for seven years as the supermarket’s recovery under boss Dave Lewis gathers pace. Like-for-like sales rose 0.9% in the UK last year, Tesco’s first reported full-year growth since 2009/10. The supermarket giant said operating profits rose 30% to £1.28 billion, while total sales increased 4.3% […]

ONE IN FOUR SHOPPERS PLAN TO SPEND MORE THIS MOTHER’S DAY COMPARED TO LAST YEAR

New research from leading retail and shopper marketing agency, Savvy, has revealed Mother’s Day spending plans for UK shoppers. The survey (of 1,000 household shopping decision makers) indicates 66 percent of shoppers will be getting involved in the event this year. Alastair Lockhart, insight director at Savvy Marketing commented: “News that just over a quarter […]