Customer behaviour

LLOYDS REPORTS BIGGEST PROFITS IN A DECADE AS PPI PAYMENTS START TO FALL

Lloyds Banking Group has reported its highest annual profit in a decade, helped by a reduction in payment protection insurance (PPI) provisions. Pre-tax profits increased by 158% to £4.24bn, a level last seen in 2006 before the financial crisis. Provisions for PPI declined from £4bn to £1bn, bringing the total to £17bn. The UK government’s […]

SHOPPING HABITS CHANGING AS CONSUMERS DITCH THE BIG WEEKLY SHOP FOR SMALLER TOP UPS

Independent shopper research agency Shoppercentric, have for a second year, launched its Shopper Stock Take Index, enabling valuable year-on-year comparisons across UK shopper’s thoughts and feelings about the grocery retail sector. More than a thousand online survey responses were collected from shoppers and findings indicate that there are a number of changes a-foot. “The big […]

ALDI BECOMES BRITAIN’S FIFTH LARGEST GROCER AS IT OVERTAKES THE CO-OP

Discounter Aldi has overtaken the Co-operative to become Britain’s fifth largest grocer, according to new figures. Aldi’s sales rose 12.4% year-on-year in the 12 weeks to January 29, taking its market share to 6.2%, ahead of the Co-op’s 6%, data from Kantar Worldpanel shows. The past quarter saw Aldi attract 826,000 more shoppers than during […]

SERVICES SECTOR GROWTH SLOWS BUT BUSINESS STILL CONFIDENT ABOUT PROSPECTS FOR 2017

Growth in the UK’s dominant service sector slowed last month, according to a closely watched survey, while price pressures “remained intense”. The Markit/CIPS purchasing managers’ index (PMI) recorded its first slowdown in the services sector for four months. The index fell to 54.5 in January from the previous month’s reading of 56.2. However, a reading above 50 […]