Customer Contact (incl BPO)

VOLKSWAGEN TO PROVIDE A TWO YEAR GUARANTEE TO CUSTOMERS IMPACTED BY EMISSIONS SCANDAL

Volkswagen is to provide a two year guarantee for the cars in Europe fitted with emissions cheating devices which it agreed to modify. A number of UK consumers have complained that the modifications have affected performance and reliability. The two year guarantee will cover exhaust and emissions control parts. The European Commission has been putting […]

METRO BANK FLEXES ITS FINANCIAL MUSCLES WITH ACQUSITION OF £600M OF UK MORTGAGES

Metro Bank has splashed out almost £600 million on acquiring a package of UK mortgages from investment firm Cerberus. The deal, for £596.7 million, will see the challenger bank pick up a portfolio that consists of 92% buy-to-let mortgages, with the remainder owner-occupied. Metro Bank chief executive Craig Donaldson said: “Our lending and deposit growth […]

WEAK STERLING HITS HALFORDS PROFITS DESPITE STRONG RISE IN SALES

Annual profits at Halfords have been hit by the weak pound despite a strong rise in sales. The car parts, bikes and camping retailer said pre-tax profits fell 10.5% to £71.4m for the year to March. Revenue was up 7.2% to nearly £1.1bn, boosted by the acquisition of upmarket bike business Tredz/Wheelies. Like-for-like revenues rose […]