Customer Contact (incl BPO)

BANK CUSTOMERS WHO PAY BY CHEQUE WILL SOOON GET NEXT DAY CLEARANCE

Bank customers who pay cheques into their accounts will soon be able to get the money cleared within one working day. At the moment, the process can take up to six days. The organisation that manages the cheque clearing system said the changes would be phased in from October 2017. However, it will be the […]

CEOS CHALLENGED TO TRANSFORM THEIR APPROACH TO CUSTOMER ENGAGEMENT

Axway, a catalyst for transformation, is calling on organisations to transform themselves in order to meet the rapidly increasing expectations of digitally empowered customers. With demands for more choice, responsiveness and personalisation, Axway predicts that by 2020, organisations will have had to completely rethink existing business processes by co-creating the customer experience with other constituents in […]

CONSUMER GENERATED CONTENT EXERTING A GROWING INFLUENCE ON SHOPPERS’ DECISIONS

Consumer-generated content (CGC) has never been more influential for shoppers or important to marketers’ strategies. Bazaarvoice has released its annual CGC Index, an in-depth analysis of how CGC influences shopper behavior across different industries worldwide. Drawing on data from more than 2,200 global client sites and 54.8 billion shopper touchpoints in the Bazaarvoice Network, the […]