Customer Contact (incl BPO)

PRICE CAP TO PROTECT PREPAYMENT ENERGY CUSTOMERS COMES INTO EFFECT

A temporary price cap to protect over four million households who prepay for their energy comes into effect this weekend. Ofgem said the cap would save typical prepayment customers around £80 a year, with many seeing a reduction in their gas bill of around 10-15%. All prepayment customers are urged to top up as soon […]

BT’S OPENREACH FACING BROADBAND LINE PRICE CONTROLS TO BOOST INVESTMENT

Ofcom plans to enforce price controls on one of Openreach’s most popular broadband lines to help drive investment into superfast broadband. The telecoms watchdog will cut the wholesale price BT’s infrastructure arm can charge rivals such as Talk Talk and Sky for lines with a download speed of 40 megabytes per second and an upload […]

SAMSUNG LOOKING TO PUT ITS EXPLODING GALAXY PHONE BACK ON SALE

Samsung hopes to refurbish the 2.5 million Galaxy Note 7 devices that it recalled after a battery fault led to some catching fire. If local authorities and carriers agreed, and there was demand, it may then resell the phones, Samsung said. It also unveiled two other proposals for recycling the devices, including detaching the components […]

BANK CUSTOMERS WHO PAY BY CHEQUE WILL SOOON GET NEXT DAY CLEARANCE

Bank customers who pay cheques into their accounts will soon be able to get the money cleared within one working day. At the moment, the process can take up to six days. The organisation that manages the cheque clearing system said the changes would be phased in from October 2017. However, it will be the […]