Customer Contact (incl BPO)

CEOS CHALLENGED TO TRANSFORM THEIR APPROACH TO CUSTOMER ENGAGEMENT

Axway, a catalyst for transformation, is calling on organisations to transform themselves in order to meet the rapidly increasing expectations of digitally empowered customers. With demands for more choice, responsiveness and personalisation, Axway predicts that by 2020, organisations will have had to completely rethink existing business processes by co-creating the customer experience with other constituents in […]

CONSUMER GENERATED CONTENT EXERTING A GROWING INFLUENCE ON SHOPPERS’ DECISIONS

Consumer-generated content (CGC) has never been more influential for shoppers or important to marketers’ strategies. Bazaarvoice has released its annual CGC Index, an in-depth analysis of how CGC influences shopper behavior across different industries worldwide. Drawing on data from more than 2,200 global client sites and 54.8 billion shopper touchpoints in the Bazaarvoice Network, the […]

BRITISH AIRWAYS TO OFFER LESS LEG ROOM THAN RYANAIR

British Airways plans to squeeze in more passengers on some planes it flies to European cities. From next year the airline said there will be a “small increase” in the number of seats on its Airbus A320 and A321 aircraft. Reports suggest that this will amount to two extra rows, or 12 seats in total. […]

CONFIRMIT CLOSES OUT MILESTONE 20TH ANNIVERSARY YEAR WITH RECORD SALES

Confirmit has reported that it achieved the highest annual sales in the company’s history for 2016, reaffirming its position as a leading global solutions provider for Voice of the Customer, Voice of the Employee and Market Research. Confirmit celebrated 20 years of business in 2016 with a 60% increase in new business sales over 2015. […]