Customer Contact (incl BPO)

CONFIRMIT CLOSES OUT MILESTONE 20TH ANNIVERSARY YEAR WITH RECORD SALES

Confirmit has reported that it achieved the highest annual sales in the company’s history for 2016, reaffirming its position as a leading global solutions provider for Voice of the Customer, Voice of the Employee and Market Research. Confirmit celebrated 20 years of business in 2016 with a 60% increase in new business sales over 2015. […]

ITV COURT VICTORY OVER SERVICES THAT RETRANSMIT ITS PROGRAMMES SETS SCENE FOR BATTLE WITH VIRGIN MEDIA

ITV has scored a court victory over services that retransmit its broadcasts without permission, setting the scene for a battle this summer with its biggest shareholder, Liberty Global, the owner of Virgin Media. The broadcaster took TVCatchup.com to the European Court of Justice to stop it offering ITV’s channels for free streaming online. Channel 4 […]

FRENCH OWNERS OF PEUGEOT AND CITROEN TO BUY VAUXHALL IN CONTROVERSIAL DEAL

The French company that owns Peugeot and Citroen has struck a 2.2bn euro (£1.9bn) deal to buy General Motors’ European unit, including Vauxhall. GM Europe has not made a profit since 1999 and the deal has raised fears about job losses at Vauxhall. The UK factories at Ellesmere Port and Luton employ about 4,500 people. […]

SUPERMARKETS SPARING CUSTOMERS THE PAIN AS FOOD PRICES EDGE UPWARDS

Food prices are edging upwards but competition between supermarkets is shielding shoppers from cost increases for the time being, figures show. Overall, shop prices are 1% lower than last February, continuing a trend that has lasted almost four years, the BRC-Nielsen Shop Price Index shows. However, the figure is a sharp deceleration from the 1.7% […]

AIRLINES FLYING INTO EUROPE TOLD TO PAY COMPENSATION TO CUSTOMERS FOR DELAYS

Five airlines that fly into Europe have been told they must pay compensation to passengers for delays. American, Etihad, Emirates, Singapore and Turkish Airlines will have to obey European laws or be taken to court. All had told the Civil Aviation Authority that they did not pay compensation when their delays meant passengers missed a […]

Junction partners with SunLife to launch new multi-product insurance proposition

Junction, BGL Group’s partnerships business, has signed a five-year contract to provide home and motor insurance products to leading insurer SunLife. The deal marks the next stage of SunLife’s expansion into the general insurance market and will see the brand offering motor insurance for the first time, along with a revamped and improved home insurance […]