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CUSTOMER COMPLAINTS AGAINST PAYDAY LOAN COMPANIES CONTINUE TO RISE IN SPITE OF NEW REGULATIONS

Complaints about payday loans have risen sharply for the second consecutive year despite strict new regulations limiting interest charges. The Financial Ombudsman Service (FOS) received 10,529 new complaints about these short-term credit products in the 2016-17 financial year. This was a rise from 3,216 complaints during the previous year. The increase was part of wider […]

BA passengers still waiting for compensation after bank holiday chaos

Passengers have told of continued delays in receiving compensation after a British Airways system outage caused travel chaos for tens of thousands. Almost two weeks after more than 670 flights were cancelled due to a power failure over the spring bank holiday weekend, several customers told the Press Association that they had struggled to get […]

THREE IN FOUR CONSUMERS WORRIED ABOUT FAKE REVIEWS ONLINE

Three in four UK shoppers are worried about fake online reviews, research by global reviews and customer insights company Feefo has found. The findings were revealed in a survey examining attitudes to online reviews among 2,000 UK consumers. Only seven per cent of those surveyed said they completely trust reviews even though 74% admit they […]

UNITED AIRLINES IN NEW ROW OVER MOTHER BEING STRUCK BY HER BABY’S PRAM

American Airlines has removed an employee from duty after an ugly clash over a baby’s pram in San Francisco. A passenger who uploaded video of the aftermath of the incident said a mother had been struck with the pram as it was forcibly removed by the employee. The video shows the employee saying, “Hit me! […]