Customer feedback

Bills not getting any easier to understand for seven in ten customers

For the majority of consumers in the UK, bills aren’t getting any clearer or easier to understand, which is confusing customers and wasting an important customer touch point, according to new research from Echo Managed Services. This is despite up to a third of people stating that clarity is the number one billing improvement businesses […]

ONE IN FIVE WOULD NOT LEAVE A TIP TO A SCRUFFY LOOKING SERVICE PROVIDER

One in five Brits would not leave a gratuity if they felt the person who was providing them with a service looked scruffy. Tipping has always been a grey area in the UK, and the “unwritten rules” that many people follow are very much open to interpretation. Leading workwear provider Simon Jersey has conducted some […]

FOUR IN TEN CONSUMERS PREPARED TO PAY MORE FOR A PERSONALISED SERVICE

A new survey by HSO reveals that 41% of consumers become so irritated by inaccurately targeted marketing, that they would pay more for their goods to enable retailers to offer a better, more personalised customer service. However, the survey also shows that over half (51%) are not prepared to give retailers any more personal information […]

CONFIRMIT AND LIVING LENS PUT VIDEO CENTRE STAGE WITH NEW PARTNERSHIP

Confirmit has partnered with LivingLens, a pioneer in video intelligence software, to offer video capture and analysis within Confirmit Horizons for Market Research studies, Voice of the Customer (VoC) programmes and Voice of the Employee (VoE) programmes. The partnership enables Confirmit customers to carry out cutting-edge video data collection and analysis, and combine results with […]

CUSTOMERS HAVE AN APPETITE FOR MCDONALD’S ALL DAY HEALTHY BREAKFAST OPTION

McDonald’s has reported better-than-expected sales during the third quarter, lifted by the UK and an improved all-day breakfast menu. The fast food chain said like-for-like revenue rose by 3.5% in the three months to September. Shares in the company rose after it beat analysts’ forecasts of a 1.5% increase in revenue. McDonald’s is in the […]