Technology

CONSUMERS WILLING TO PAY PROVIDERS FOR ALL IN ONE MOBILE SECURITY

The vast majority of consumers do not currently pay for mobile security services – but many would if their service providers offered solutions that covered all their connected devices. Research by Allot Communications found that while 89 per cent of users do not pay for mobile security at the moment, 61 per cent would if […]

FOUR IN FIVE CUSTOMERS HAVE COUNTERFEIT GOODS SAFETY CONCERNS ABOUT SHOPPING ONLINE

New research from MarkMonitor, the world leader in enterprise brand protection, has found that almost four out of every five people have security concerns about unknowingly purchasing counterfeit goods online. Despite the continued rise in the popularity of online shopping — according to a third-party report, 2016 saw an estimated 11% increase in total sales […]

SOCIAL MEDIA PHISHING SCAMS UP 500 PER CENT IN 2016 SAYS NEW REPORT

Social media phishing attacks increased by 500 per cent during 2016, according to a new report. Researchers from Proofpoint recorded a huge increase in scams on social media trying to trick users out of their money or sensitive information in the firm’s Q4 threat summary. The statistic includes the emergence of angler phishing – a […]

SALESFORCE LAUNCHES WHAT IT CLAIMS IS WORLD’S FIRST INTELLIGENT CUSTOMER SERVICE PLATFORM: EINSTEIN

Salesforce is launching Service Cloud Einstein, what it claims is the world’s number one intelligent customer service platform. With Service Cloud Einstein, companies can use artificial intelligence to manage the increasing complexity of customer service and drive new levels of agent productivity and efficiency, while providing customers with a world-class, omni-channel service experience. Service Cloud […]

MICROSOFT WILL INCREASE USE OF AI TO IMPROVE PRODUCTS SAYS CHIEF EXECUTIVE

Microsoft will increase its use of artificial intelligence (AI) in order to improve the company’s products, chief executive Satya Nadella said when revealing the tech giant’s latest financial results. The company behind the Windows PC software reported revenue of 24.1 billion US dollars (£19.1bn) in the three months to December 31, up on the 23.8 […]