Thought leadership

MARKS & SPENCER AND NATIONWIDE TAKE HOME COVETED WHICH? AWARDS

Which? has named the top brands of the year at the 2017 Which? Awards, with Marks & Spencer, Nationwide and Utility Warehouse among those taking home the coveted accolades. This year, Marks & Spencer ended a run of success for rivals Aldi and Waitrose to win the battle of the supermarkets to be crowned ‘Which? […]

OFCOM PLANNING TO MAKE TELECOM PROVIDERS PAY CUSTOMERS FOR POOR SERVICE

“The quality of service in the telecoms sector in the UK is not as high as it should be,” says the market regulator. Speaking to Business Reporter ahead of the Customer Focus Summit, Ian Macrae, director of market intelligence at OFCOM, told us how the regulator is planning to incentivise telecom providers to improve their […]

FACEBOOK ACCUSED OF TARGETING INSECURE YOUNG PEOPLE IN ORDER TO PUSH ADVERTISING

Facebook has denied it is targeting insecure young people in order to push advertising, amid a row over a leaked document. A research paper, reported on but not published by The Australian newspaper, was said to go into detail about how teenage users post about self-image, weight loss and other issues. Facebook confirmed the research was […]

GDPR WILL HAVE GLOBAL IMPACT: AND ORGANISATIONS UNPREPARED SAYS GARTNER

The European General Data Protection Regulation (GDPR) will have a global impact when it goes into effect on 25th May, 2018, according to Gartner, Inc. Gartner predicts that by the end of 2018, more than 50 per cent of companies affected by the GDPR will not be in full compliance with its requirements. “The GDPR […]

GOVERNMENT STAKE IN LLOYDS BANKING GROUP NOW LESS THAN ONE PER CENT

The taxpayer’s stake in Lloyds Banking Group has been cut to below 1% as the Government edges closer to fully privatising the lender. UK Financial Investments, which manages the stake in Lloyds, cut its holding by around 1% to 0.89%. Last week, Chancellor Philip Hammond said the Government has recouped the £20.3 billion used to […]

THREE IRELAND OVERALL INNOVATION WINNER: AEGON TUI L&G AND SKY BETTING AND GAMING ALSO WINNERS

Five organisations won prestigious innovation awards for outstanding initiatives that are making customer operations great places to work and transforming the experience of customers. The overall winner was Three Ireland, with individual awards taken by Aegon, TUI, L&G and Sky Betting & Gaming. Organised by The Forum, these sought-after awards, celebrate and benchmark excellence in […]

CAP ON HOUSEHOLD ENERGY BILLS SET TO BE INCLUDED IN CONSERVATIVE MANIFESTO

A cap on household energy bills is set to be included in the Conservative manifesto, a cabinet minister has said. According to the Sunday Times the plans could cut gas and electricity costs by £100 a year for 17 million families. Work and Pensions Secretary Damian Green told ITV people felt “taken advantage of” by energy firms. […]