Thought leadership

CAP ON HOUSEHOLD ENERGY BILLS SET TO BE INCLUDED IN CONSERVATIVE MANIFESTO

A cap on household energy bills is set to be included in the Conservative manifesto, a cabinet minister has said. According to the Sunday Times the plans could cut gas and electricity costs by £100 a year for 17 million families. Work and Pensions Secretary Damian Green told ITV people felt “taken advantage of” by energy firms. […]

ORGANISATIONS AROUND THE WORLD ARE FALLING BEHIND THEIR DIGITALLY DEMANDING CUSTOMERS

Organisations around the world are failing to implement effective digital strategies. As a result their customer experience (CX) solutions are becoming disjointed, and digital is not displacing traditional phone interactions at the speed that their customers are demanding. That’s according to new research published today by Dimension Data in the 20th anniversary edition of its […]

NHS BOSSES SPENT HALF OF AUTUMN STATEMENT CASH ON OUTSIDE SERVICES

Health chiefs spent around half of the £2 billion extra cash allocated in George Osborne’s pre-2015 election Autumn Statement on buying care from private and other non-NHS providers, an analysis has shown. The Health Foundation research for the Financial Times showed £901 million was spent on buying services from outside the health service in 2015/16 […]

OFCOM PROPOSES AUTOMATIC COMPENSATION FOR POOR BROADBAND OR LANDLINE SERVICE

Ofcom is proposing automatic compensation for poor broadband or landline service. Here is what consumers could be eligible for: :: Delayed repair following loss of service When is compensation available? A loss of service that is not fully restored after two full working days have elapsed. Level of compensation? £10 for each calendar day, after […]