Thought leadership

OFCOM PROPOSES AUTOMATIC COMPENSATION FOR POOR BROADBAND OR LANDLINE SERVICE

Ofcom is proposing automatic compensation for poor broadband or landline service. Here is what consumers could be eligible for: :: Delayed repair following loss of service When is compensation available? A loss of service that is not fully restored after two full working days have elapsed. Level of compensation? £10 for each calendar day, after […]

BANK OF ENGLAND PLACES THE CO-OP BANK UNDER ‘INTENSE SUPERVISION’ AS SURVIVAL OPTIONS DWINDLE

The Bank of England has placed the Co-op Bank under “intensive supervision” as survival options for the ethically-based lender dwindle. The BBC understands contingency plans to ensure the “orderly failure” of the 150 year old bank are well advanced. Co-op Bank customers will be protected whatever happens, but professional investors took a beating on Wednesday. […]

GOOGLE APOLOGY OVER EXTREMIST CONTENT ON YOU TUBE PLATFORM ‘DOES NOT GO FAR ENOUGH’

Google’s apology over Government adverts appearing alongside extremist content “doesn’t go far enough”, chair of the Home Affairs Select Committee Yvette Cooper has said. The technology firm’s Matt Brittin had told a conference earlier on Monday that “I want to start by saying sorry” and that the company must “take responsibility” over the issue which […]

UK BANKS INVOLVED IN MULTI-BILLION POUND RUSSIAN MONEY-LAUNDERING SCAM

Some of the UK’s top banks allegedly processed around £600 million in a multibillion-pound Russian money-laundering scam. High street names including HSBC, the Royal Bank of Scotland, Barclays and Coutts are among those involved, The Guardian reported. More than £16 billion and maybe as much as £65 billion was moved out of Russia between 2010 […]

BUOYANT SCREWFIX HELPS KINGFISHER PARENT INCREASE PROFITS

Kingfisher, the B&Q and Screwfix owner, has reported sharply higher profits, boosted by resilient sales in the UK and a weaker pound. Pre-tax profits rose 48% to £759m for the year to 31 January, from £512m. However, chief executive Veronique Laury warned of future uncertainty caused by Brexit and the French presidential elections.  The DIY […]

Global Study Indicates Nearly Nine Out of Ten Consumers Concerned About Data Security and Privacy; However, 80 Percent Demand Personalised Service

Verint International Study of More Than 24,000 Consumers Across 12 Countries Indicates Need for Organisations to Strike the Right Balance Between Personalised Service, Data Privacy and Transparency Nearly 9 out of 10 (89%) consumers surveyed say it’s vital they know how secure their personal information is. 86% want to know if their data will be […]

RUPERT MURDOCH’S BID TO TAKE CONTROL OF SKY IS REFERRED TO THE REGULATOR

Culture Secretary Karen Bradley has asked regulators to examine Rupert Murdoch’s 21st Century Fox’s takeover bid for Sky. In a statement to parliament, she told MPs that media regulator Ofcom and competition regulator, the CMA, would be asked to investigate the deal. 21st Century Fox is offering £11.7bn for the 61% stake in Sky it […]