Thought leadership

TIME TO PUT THE ECONOMY BACK ON TOP OF THE AGENDA SAYS CBI CHIEF

Business leaders have called on politicians to reassure the markets and protect the economy. CBI director-general Carolyn Fairbairn said politicians should now “get their house in order” and form a functioning government. “Politicians must act responsibly, putting the interests of the country first and showing the world that the UK remains a safe destination for […]

RESEARCH SHOWS CHANNEL TRUST ISSUES IMPACT COMMERCIAL OPPORTUNITIES

Independent research recently conducted on behalf of Zyme, the market leader in the rapidly growing discipline of channel data management (CDM), has highlighted that 80% of consumer electronics manufacturers believe they have lost commercial opportunities because of limitations in their ability to collect and analyse channel data.  Of equal concern is that 43% said they […]

TIME TO RETHINK THE CONTACT CENTRE: NEW REPORT HIGHLIGHTS CHASM BETWEEN PERCEPTION AND REALITY

Long held stereotypes around call centre workers are deterring skilled workers and putting one of the UK’s largest industries, and opportunities for talent development and career enhancement, at risk. A new report, commissioned by outsourced contact centre specialists Kura in partnership with Ember Services, sets out to understand what the contact centre adviser of the […]

TROUBLED UBER LOSSES NARROW BUT THIRD SENIOR EXEC IN A WEEK QUITS

Uber’s head of finance, Gautam Gupta, is leaving the company, the third senior executive the ride hailing firm has lost this week. Uber said losses narrowed in the first three months of 2017 to $708m (£549m) from $991m in the previous quarter. The company does not report financial results publicly, but said it was “on […]

MERGER OF STANDARD LIFE AND ABERDEEN ASSET MANAGEMENT TO BE INVESTIGATED

The Competition and Markets Authority has opened an investigation into the planned £11bn merger of Standard Life and Aberdeen Asset Management. The regulator said it wanted to determine if the deal would result in a “substantial lessening of competition”. The two companies agreed the terms of the merger, which will create the UK’s biggest asset […]

MARKS & SPENCER AND NATIONWIDE TAKE HOME COVETED WHICH? AWARDS

Which? has named the top brands of the year at the 2017 Which? Awards, with Marks & Spencer, Nationwide and Utility Warehouse among those taking home the coveted accolades. This year, Marks & Spencer ended a run of success for rivals Aldi and Waitrose to win the battle of the supermarkets to be crowned ‘Which? […]