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CUSTOMER COMPLAINTS AGAINST PAYDAY LOAN COMPANIES CONTINUE TO RISE IN SPITE OF NEW REGULATIONS

Complaints about payday loans have risen sharply for the second consecutive year despite strict new regulations limiting interest charges. The Financial Ombudsman Service (FOS) received 10,529 new complaints about these short-term credit products in the 2016-17 financial year. This was a rise from 3,216 complaints during the previous year. The increase was part of wider […]

5 things marketers need to know about Chatbots

Conversations around Artificial Intelligence and Virtual Reality are becoming increasingly common within the marketing space. It’s unsurprising as these technologies are on track to fundamentally change customer service by 2020, with marketers looking to AI as a potential way to improve their customer service offering. In a recent study conducted by Oracle Marketing Cloud, 80 […]

Putting the soul back into CX

By Kenny Bain, CEO of Rant & Rave When I interviewed for the CEO role at Rant & Rave, the culture stood out as being what separated this company from its competitors – customer success isn’t just our objective, it is our obsession. For Rant and Rave, culture is as important as attitude and experience, […]

TIME TO PUT THE ECONOMY BACK ON TOP OF THE AGENDA SAYS CBI CHIEF

Business leaders have called on politicians to reassure the markets and protect the economy. CBI director-general Carolyn Fairbairn said politicians should now “get their house in order” and form a functioning government. “Politicians must act responsibly, putting the interests of the country first and showing the world that the UK remains a safe destination for […]

BA passengers still waiting for compensation after bank holiday chaos

Passengers have told of continued delays in receiving compensation after a British Airways system outage caused travel chaos for tens of thousands. Almost two weeks after more than 670 flights were cancelled due to a power failure over the spring bank holiday weekend, several customers told the Press Association that they had struggled to get […]

RESEARCH SHOWS CHANNEL TRUST ISSUES IMPACT COMMERCIAL OPPORTUNITIES

Independent research recently conducted on behalf of Zyme, the market leader in the rapidly growing discipline of channel data management (CDM), has highlighted that 80% of consumer electronics manufacturers believe they have lost commercial opportunities because of limitations in their ability to collect and analyse channel data.  Of equal concern is that 43% said they […]