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MPS WELCOME PLANS FROM THE REGULATOR ON CONTACTLESS PAYMENT FRAUD

Consumers should not be expected to comb through their bank accounts to check for contactless payment fraud months after reporting their card lost or stolen, according to the chairman of an influential committee of MPs. The Treasury Committee has welcomed a letter from the City regulator outlining steps to combat contactless card fraud. It follows […]

ORGANISATIONS AROUND THE WORLD ARE FALLING BEHIND THEIR DIGITALLY DEMANDING CUSTOMERS

Organisations around the world are failing to implement effective digital strategies. As a result their customer experience (CX) solutions are becoming disjointed, and digital is not displacing traditional phone interactions at the speed that their customers are demanding. That’s according to new research published today by Dimension Data in the 20th anniversary edition of its […]

PRICE CAP TO PROTECT PREPAYMENT ENERGY CUSTOMERS COMES INTO EFFECT

A temporary price cap to protect over four million households who prepay for their energy comes into effect this weekend. Ofgem said the cap would save typical prepayment customers around £80 a year, with many seeing a reduction in their gas bill of around 10-15%. All prepayment customers are urged to top up as soon […]

BT’S OPENREACH FACING BROADBAND LINE PRICE CONTROLS TO BOOST INVESTMENT

Ofcom plans to enforce price controls on one of Openreach’s most popular broadband lines to help drive investment into superfast broadband. The telecoms watchdog will cut the wholesale price BT’s infrastructure arm can charge rivals such as Talk Talk and Sky for lines with a download speed of 40 megabytes per second and an upload […]

The new era of marketplaces in multichannel retail

By Ian Jindal, experienced multichannel retailer and Editor-in-Chief of InternetRetailing It’s a new era for marketplaces and retailers, after many years of debate and unease between the two. Once seen as a platform for SMEs, artisan businesses and niche retailers, marketplaces are now becoming a powerful force within the retail industry. You only have to […]