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Facebook down and Google up

Changes Facebook has made to its user experience, such as Timeline, along with concerns over privacy have brought down the social network's consumer satisfaction score, according to a new report. Facebook, already the lowest-scoring e-business company, suffers the largest decline in customer satisfaction according to the American Customer Satisfaction Index (ACSI) E-Business Report released in […]

Olympic security shambles – what next?

Stuff happens. When organising something as big as the Olympic Games some things are bound to go wrong. Sometimes the failures are simply funny. Just one day after its public unveiling in Trafalgar Square, the official 500 day Countdown Clock stopped counting down. It was a real-egg-on-face moment for LOCOG but harmless black comedy for […]

Handelsbanken tops for customer service

Handelsbanken, the world’s fast-growing relationship bank is rated top for customer satisfaction for the third year running, in an independent survey of British banks’ personal and business customers. The 140-year-old universal bank emerged head and shoulders above its UK high street competitors, both for satisfaction and loyalty. This is a position Handelsbanken has enjoyed in […]

More evidence employee engagement up

The news is positive; engagement is up, according to the 2012 Trends in Employee Global Engagement report issued by human resources consulting firm Aon Hewitt. It was a modest ascent, with 58% of global employees engaged in 2011 compared with 56% in the previous year, but the percentage reverses years of declining levels. Engagement levels […]