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DIXONS CARPHONE SALES UP AGAINST ‘LIVELY POLITICAL BACKDROP’

Sales at mobile phone retailer Dixons Carphone rose 4% for the year to April despite what it calls “a lively political backdrop”. In a trading update ahead of its annual results, the Currys and PC World owner said total sales including those at newly opened stores jumped 9%. It enjoyed strong growth in southern Europe, […]

WEAK STERLING HITS HALFORDS PROFITS DESPITE STRONG RISE IN SALES

Annual profits at Halfords have been hit by the weak pound despite a strong rise in sales. The car parts, bikes and camping retailer said pre-tax profits fell 10.5% to £71.4m for the year to March. Revenue was up 7.2% to nearly £1.1bn, boosted by the acquisition of upmarket bike business Tredz/Wheelies. Like-for-like revenues rose […]

THREE IN FOUR CONSUMERS WORRIED ABOUT FAKE REVIEWS ONLINE

Three in four UK shoppers are worried about fake online reviews, research by global reviews and customer insights company Feefo has found. The findings were revealed in a survey examining attitudes to online reviews among 2,000 UK consumers. Only seven per cent of those surveyed said they completely trust reviews even though 74% admit they […]

MERGER OF STANDARD LIFE AND ABERDEEN ASSET MANAGEMENT TO BE INVESTIGATED

The Competition and Markets Authority has opened an investigation into the planned £11bn merger of Standard Life and Aberdeen Asset Management. The regulator said it wanted to determine if the deal would result in a “substantial lessening of competition”. The two companies agreed the terms of the merger, which will create the UK’s biggest asset […]

THEFT FROM CONTACTLESS CARDS AND MOBILE DEVICES SOARING

The amount of money stolen from contactless bank cards and mobile devices has soared, it has emerged. Almost £7m was taken in 2016, compared to £2.8m in 2015, according to Financial Fraud Action UK. In the same period, contactless spending rose from £7.75bn to £25.2bn. A judge recently slammed the technology, which does not require a […]

Chatbots powered by AI will define the next generation of customer experience

Debbie Nolan, Commercial Director at Arvato Financial Solutions UK & Ireland Chatbots are delivering significant changes to the customer service ecosystem and their uptake among businesses is gathering pace. A recent study by global tech business, Oracle found that 80 per cent of brands expect to use them to interact with customers by 2020, which […]