Previous Summits

Customer Engagement Summit 2016 08th November 2016

Our flagship Summit has gained a reputation for delivering leading-edge world class case-study led content in a business-like yet informal atmosphere which is conducive to delegate, speaker and sponsor networking. It’s a place both to learn and to do business. The overarching theme of this year’s Summit was ‘Technology the Great Enabler’ as we continue to recognise the critical role that new technologies and innovations are playing in the fields of customer and employee engagement.

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Employee Engagement Summit 2016 14th April 2016

The Summit provided the complete resource for leading edge thinking on the issues, challenges and opportunities relating to employee engagement and its impact on customer engagement, performance and profitability.

It highlighted the cultural and commercial benefits of organisations taking a holistic and joined-up view of their employee and customer engagement strategies. It brought a winning line up of case studies from leading industry brands, who shared the top tips for creating a successful strategy to increase competitive advantage, and provided ample networking opportunities throughout the day.

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Customer Engagement Summit 2015 26th November 2015

The Customer Engagement Summit focused on how Artificial Intelligence, the Internet of Things and Robotics will change the way we work and engage with our colleagues and customers.

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Employee Engagement Summit 2015 16th April 2015

The complete resource for leading edge thinking on the issues, challenges and opportunities relating to employee engagement and its impact on customer engagement, performance and profitability

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Customer Engagement Summit 2014 28th November 2014

Inspiring change to drive customer and employee engagement, performance and profitability

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Outsourcing Customer Services Summit 28th March 2014

International summit providing insights on business transformation for customer services

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Customer Engagement Summit 2013 28th November 2012

The only joined-up customer experience event to drive customer and employee engagement solutions, performance and profitability

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Customer Engagement Summit 2012 27th November 2012

The only joined-up customer experience event to drive customer and employee engagement solutions, performance and profitability

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