Get research-based insights on how service teams are transforming in an era of heightened customer demands. Inside the “Second Annual State of Service” report, over 2,600 customer service professionals weighed in to identify the biggest shifts impacting the industry. Key findings include:
- 68% of service teams say they’re leading customer experience initiatives across the business
- Service leaders are investing in agent success, empowering their teams with training and autonomy
- New KPIs are emerging, showing that service teams are increasingly focused on customer success
Download the “Second Annual State of Service” report now for the complete research.
ENGAGECUSTOMER.COM RESOURCE HUB OFFERS FREE DOWNLOADS FOR REGISTERED USERS
Please complete the form below. In addition to providing the white paper download, this also gives you access to our free weekly newsletter keeping you up with trends in the customer space, network with other members online and share ideas and ‘good practice’. Enjoy the benefits from the latest technology, free trials and much more…