SALESFORCE MAKES ITS EINSTEIN AI TOOL AVAILABLE TO ALL OF ITS CUSTOMERS ACROSS THE BOARD

Salesforce the world’s #1 CRM company and Intelligent Customer Success Platform, has made Einstein AI available to all of its customers across sales, service, marketing, commerce and more.

Part of Spring ‘17, Salesforce’s 52nd major product release in 18 years, Einstein is already being leveraged by customers to deliver smarter, more impactful customer experiences, and by developers to bring AI into the next generation of customer relationship management (CRM) apps.

Salesforce also announced Einstein Vision, a set of powerful new APIs that allow developers of all skill levels to bring image recognition to CRM and build AI-powered apps fast. The result of computer vision breakthroughs from Salesforce Research, Einstein Vision allows companies to unlock powerful insights within photos – from detecting inventory levels and product quality to identifying consumer trends and customer preferences. Now, any developer can leverage pre-trained image classifiers, or train their own custom classifiers, to handle a vast array of specialised image-recognition use cases.

“The world’s #1 CRM is now the world’s smartest CRM with Salesforce Einstein available to millions of users in our Spring ’17 release,” said Alex Dayon, President and Chief Product Officer at Salesforce. “With Einstein, we are democratising AI, enabling everyone to achieve new levels of productivity and accelerate growth, directly within the products they use every day.”