Engage Focus Groups
A platform where like-minded professionals come together
Our exclusive new Engage Focus groups allow senior individuals working in customer and employee engagement to come together and voice their thoughts and share experiences in a structured professional environment.
These dynamic and highly engaging think tanks stimulate thought leadership discussions and provide valuable ‘take-home’ implementable knowledge. Hosting a focus group forges meaningful relationships, positions you as a market leader whilst providing powerful insights into the key issues within the enterprise.
What to expect
The Focus Groups are a series or 90 minute roundtable sessions providing the perfect platform to share knowledge, collaborate and solve industry issues with Chatham house rules. In addition to the sessions there are several networking opportunities with over 120 of your peers.
1. Customer Engagement Transformation
2. Linking Voice of The Employee and Voice of The Customer
3. CX Strategies for The Customer Journey
4. Evolution of Voice of The Customer
5. Customer Engagement in Financial Services
6. Innovative and Disruptive Strategies in CX
7. Customer Data Security & Privacy
8. Artificial Intelligence & Robotics
9. Customer Engagement in Retail
10. Engaging with The Digital Customer
11. Future of The Contact Centre
12. The Evolution of CX Service Design
Event Quick Facts
1 day event
12 syndicate rooms
36 roundtable sessions
120+ senior customer professionals
Focus Group Workshop Topics
Who will attend?
Directors, Senior Execs, Management and Heads of responsible for:
• Customer Service
• Customer Experience
• Customer Insight
• Customer Strategy
• Digital Customer Experience
• Customer Loyalty
• Contact Centre
• Social Media
• Direct Marketing
• Digital Marketing Specialists
Artificial Solutions® is the leading specialist in Natural Language Interaction (NLI), a form of Artificial Intelligence that allows people to converse with applications and electronic devices in free-format, natural language, using speech, text, touch or gesture. Delivered through Teneo® – an ultra-rapid NLI development and analytics platform – it allows business users and developers to collaborate on creating sophisticated, humanlike natural language applications in record time without the need for specialist linguistic skills.
From interacting with third-party applications, delivering actionable user data insight and enabling implicit personalization to answering queries, cross-selling and updating back-end systems, Artificial Solutions’ NLI technology makes realizing the benefits of natural language in everyday applications easy.
Artificial Solutions’ technology is deployed by hundreds of public and private sector organizations and used by millions of people.
CX Company automates the customer experience for the enterprise. Its solutions help clients reduce service costs, increase self-service and boost customer satisfaction by leveraging chatbots, virtual assistants and in-app engagement.
DigitalCX, CX Company’s customer experience platform, enables companies to manage Q&A, automate conversations, and proactively engage customers across all your digital channels and touchpoints. The platform can easily be integrated with your CRM and other third party applications like Facebook Messenger. This enables you to make every customer interaction personal and relevant. CX Company combines AI with easy to design business rules that help create value for both your business and your customers.
With DigitalCX, CX Company has over 10 years of experience in helping major corporations all over Europe with their digital customer experience transformation.
T: +44 1425 614 070
T: +31(0)10 411 38 66
Ember Services is a customer management consulting and analytics services business with a deep understanding of what drives performance, and how to effect change. We deliver financially driven customer management strategies and operational delivery solutions that increase commercial value from customer operations.
Recommendations are derived from robust analysis that validate investment decisions and help organisations to realise commercial value from their customer engagement activities and achieve tangible business benefits. Our advice is based upon years of first-hand experience as customer management practitioners. We offer wide-ranging and complementary skills and provide industry insight and independent viewpoints on best practice to create innovative and tailored solutions.
Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the centre of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognised by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Visit http://www.genesys.com/uk.
T: +44 (0)2038 083 999
We believe that employee engagement is as vital to company performance as external customer engagement.
Over the last 12 years our solutions have impacted the performance of close to 1 million people across 220 countries.
We specialise in helping you identify and solve your unique people challenges. Our success is built on delivering practical and engaging people solutions that make a difference to the bottom line. Our solutions work because they are grounded in rigorous science using proven methodologies. Vitally, we wrap them up with an engaging communications story that inspires behaviour change and ensures the results we deliver really stick.
Contact: Nab Kalsi, Business Development Director
M: +44 (0) 7768 045 609
T: +44 (0) 203 4700 230