Videos

Customer Engagement Summit 2012

Directors Forums

Customer feedback and behaviour

2014 Customer Engagement Peer Awards

Mobilising the voice of the customer in the multi-channel contact centre

Customer Journey Mapping: Breaking Down the Silos in Your Organisation

Case Study: Voice of the Customer at Affinity Water

Complaints Case Study

Case Study: How the voice of the family saved football

Case study: Sliderobes

Redrow Case Study – Don’t just Listen — RESPOND!

Customer Engagement in the Retail Sector Highlights Video

Key Messages from Customer Engagement in the Retail Sector Forum

Craig Ryder Nunwood Speech

Jo Thomson Procter Speech

Mike Murphy Interactive Intelligence Speech

Carol McCreadie from Nunwood

Leon Stafford from Interactive Intelligence

Jo Thomson from Procter

Customer Engagement in Financial Services Forum Highlights Video

Key Messages from the Customer Engagement in Financial Services Forum

Dr. Nicola Millard – ‘Serving the Social Customer’

Key Messages from Social Customer Engagement Directors Forum 2014

Mobile Devices & Apps: The Power Behind Social Customer Service Change

Pivoting the Social Customer

Social Customer Care: Is it Time to Forget the Phone?

Intelligent Engagement Boosts Social Customer Experience & Sales

Social Customer Engagement 2014 Highlights

BSkyB Case Study: Colleague and Customer Planning

In Conversation With… Nicola Dunning, LV=

Employee and Customer Engagement 2014 Highlights

Transforming Customer Engagement: Don’t just deliver experiences, Engage

In Conversation With… Nigel Spencer, Reed Smith LLP

Customer Engagement in Telcos/Utilities Forum 2014 Highlights Video

In Conversation With… Danny Dixon, Three

2014 Trends in Utilities & Telecoms Customer Experience

Relationships – Can We Talk?

How Did They Do That?

Preparing the Plan – Important Considerations for your Customer Management in 2015 and beyond

Expert Speakers

Customer feedback and behaviour

2014 Customer Engagement Peer Awards

Mobilising the voice of the customer in the multi-channel contact centre

Customer Journey Mapping: Breaking Down the Silos in Your Organisation

Case Study: Voice of the Customer at Affinity Water

Complaints Case Study

Case Study: How the voice of the family saved football

Case study: Sliderobes

Redrow Case Study – Don’t just Listen — RESPOND!

Top Tips for Cloud Computing in the Legal Sector

The Future of Voice Biometrics

Harnessing the power of digital to deliver a seamless and personalised customer experience

“The Difference is You”

Love My Brand!

Business case for impact sourcing

Digital Customer Engagement: Think it, do it, be it

Customer Experience in Outsourcing

Craig Ryder Nunwood Speech

Jo Thomson Procter Speech

Mike Murphy Interactive Intelligence Speech

Carol McCreadie from Nunwood

Leon Stafford from Interactive Intelligence

Jo Thomson from Procter

Dr. Nicola Millard – ‘Serving the Social Customer’

Mobile Devices & Apps: The Power Behind Social Customer Service Change

Pivoting the Social Customer

Social Customer Care: Is it Time to Forget the Phone?

Intelligent Engagement Boosts Social Customer Experience & Sales

BSkyB Case Study: Colleague and Customer Planning

Transforming Customer Engagement: Don’t just deliver experiences, Engage

2014 Trends in Utilities & Telecoms Customer Experience

Relationships – Can We Talk?

How Did They Do That?

Preparing the Plan – Important Considerations for your Customer Management in 2015 and beyond

Mark Hillary on the Impact of Customer Service and the Internet

Mike Havard – Favourite Take-Aways From The Summit

Mike Havard opens the Customer Engagement Summit 2014

Webtrends Full Talk

Grass Roots Group Full Talk

Mars UK Full Talk

Mike Havard – Favourite Take-Aways From The Summit