Customer feedback and behaviour

Evolution of Voice of the Customer Forum – 6th February 2014 Nick Sim , European Head of Business Process Automation, Interactive Intelligence The session will focus on how technology is being used to improve how organisations are able to respond to customer feedback and behaviour. Nick will use several case studies to demonstrate how customer interactions should be the opportunity to increase business and improve loyalty through improving engagements via the adoption of best practices and gaining of process visibility.

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