Redrow Case Study – Don’t just Listen — RESPOND!

Evolution of Voice of the Customer Forum – 6th February 2014 Jackie Broadey , Digital Marketing Manager, Redrow Homes Customers want to be heard and importantly feel they have been listened to. As the winner of the overall 2013 Peer Award for Customer Engagement, and of the 2013 Peer Award for Technology for Customer Engagement category, Jackie is going to share the changes, challenges and benefits Redrow has seen over the last 18 months as they embarked on their online Customer Engagement programme, My Redrow.

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