Transforming Customer Engagement: Don’t just deliver experiences, Engage

Steven Thurlow, Head of Worldwide Product Strategy at KANA, and Peter Wilson, Consultant at Verint present at the Employee and Customer Engagement Directors Forum 2014. Taking a more holistic view of the customer and looking at the shift that is taking place in the industry, moving from just discussing being customer centric, to actually implementing changes to execute it.

View all videos