DATE: 30 MARCH
TIME: 12PM GMT
This webinar will provide food for thought and practical actions to take away in order to delight today’s demanding customer. It will take you on a journey where you should find parallels in your own businesses and opportunities to delight. We are all in the service business and the client decides how they contact you, when they contact you and what their expectations are. You are not in control any more, your service is measured daily against the best of your competition and how you perform is reported daily via applications such as TrustPilot, TRIP Advisor etc.
Steve is a successful career journalist, thought leader and published author with a wealth of experience in all forms of media, both offline and online, including local and national press, trade and business publications, TV and radio, websites, social media and online web event broadcasting. Engage Business Media has rapidly established itself as beacon of thought leadership in a rapidly changing customer and employee environment. Steve is widely recognised as one of the world’s leading journalistic authorities in the fields of customer and employee engagement strategy and the increasingly important role of multichannel customer engagement strategies in business.
Trevor Geraghty has a considerable commercial background with over 20 years’ experience in consulting and technology coupled with a fundamental understanding of the importance of open communication across successful organisations, he has worked internationally with some of the world’s leading players in the communications space. From their beginnings in 2002 Trevor has been an integral part of the team at Difference Corporation and has overseen the organisation evolve from being a boutique technology consulting firm to a leading service provider to the call centre and leisure sector. He is well networked in the technology and recruitment sectors ,Trevor has comprehensive commercial experience gained in the telecoms and information technology industries, working for organisations such as Cable & Wireless , Madge Networks, 02 and the US Department of Defence in several European countries.Trevor has provided consultancy services to some 80-technology companies, including Vodafone, Cisco, and Reuters. He is an active member of International Round Table.