By Rod Jones, Consultant at Rod Jones Contact Centre Consulting “Customer experience isn’t a...
Upcoming Event
Customer Engagement Summit
Hear from top-level speakers from world-class brands as they draw upon real-life case studies to showcase the latest innovations in the customer engagement world.
Join us at The Brewery, London on the 26th November to become more attuned to your customers and deliver the service they expect in this ever-more digital world of human engagement.
- IN-PERSON CONFERENCE
- THE BREWERY, LONDON
- TUESDAY 26TH NOVEMBER 2024
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CUSTOMER ENGAGEMENT SUMMIT
The industry’s largest event is in it's 14th year and promises a jam-packed day of diverse content covering all aspects of customer engagement. We’re living in the most transformational period than many of us will ever experience, where the experiential aspect of customer engagement is more important than ever.ENGAGE AWARDS
The Engage Awards, now in their 9th year, celebrates engagement across customer, employee, sales, and marketing, reflecting the depth of the relationship and the degree of active participation and connection. Together, these engagement efforts contribute to organisational success and sustained growth.
“Really well managed event, good location, lots of interesting sessions and opportunities to collaborate, excellent.”Customer Transformation Programme Manager, Surrey County Council
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“The speakers, the location, the venue - another amazing insightful conference and I would highly recommend!”CX Coach , Fujistu
“It's a really well organised event, great speakers and an amazing opportunity to easily connect with potential suppliers.”Digital Service Strategy Manager , Sky
“The information was great and enabled a better understanding of some topics that can often be hard to digest. The different sectors/speakers gave a wider perception on what was happening in both the public and private sectors and showcased many of the efforts taken to improve CX.”Business Innovation and Customer Experience, NHSbsa
"Great engagement, fascinating content and a great opportunity to network. Top marks!"Digital Journey Manager , Vodafone Group
“Every single presentation was great and relevant, loads to take away! It was one of the best conferences I have attended in a very long time. There was a good balance between keynote sessions, breakout sessions, exhibition and networking. The food was amazing!! The serving staff were friendly and professional. Great location. Time well spent!.”Customer Research & Insight Analyst, IAG Cargo
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