Customers Frustrated by Nuisance Calls and Texts...
Supermarkets lift restrictions on customer purchases...
Contact centres looking at multichannel investment...
M&S joins supermarket staff bonus list...
Engage Customer
Our mantra is that organisations need to be where their customers are. They need to cut across their own internal silos, take a more holistic view of their customers, both internal and external, and deliver a consistent and appropriate service across all channels, offline, online, social and mobile. The critical role played by employee and customer engagement to business performance and profitability is being increasingly recognised by organisations across the globe.
Top priority for contact centres is to give ...
Struggling customers need overdraft help ...
Contact centres set to enjoy double digit growth ...
Dark days ahead as BrightHouse folds ...
Carluccio’s pushed over the edge into ...
Easyjet grounds entire fleet of planes ...
Upcoming events
Click to view recent event highlights videos …
2020 Future of the Contact Centre Conference – Why Sponsor?
2020 Future of the Contact Centre Conference Highlights Video
2019 Engage Awards Highlights Video
Webinars
How an engaged community and insight synergy help drive...
16th June 2020
How Condé Nast's Consumer-Centric Focus Supports the...
11th February 2020
Podcasts
Edelman – The importance of customer trust...
Gerry Wisiewski, Edelman
BuzzFeed – The digital marketing revolution...
James Lamon, Buzzfeed
Forza Football – User and Community Relations Manager Q&A...
Jozef Brodala, Forza
White Papers
The ROI of CX: The Impact of Customer Experience on the...
25th March 2020
CX Nudge: How to get your stakeholders to want to take...
25th March 2020
Digital Training: Shaping the Future of Your Organisation...
05th February 2020
Engage Customer Industry Report - Free Download
Missed the conference? Don’t worry – download the latest industry report. These case study led Digital Industry Reports proudly publish the most popular case study presentations from the latest live event, taking the content out of the conference and onto the desks of the industry!
Inside this issue:
– Samsung invites us into the world of technology, talking us through the six characteristics needed to thrive in a large, complex, global company.
– Census Life give us an inside look at the potential future of the contact centre.
– giffgaff delves into their thoughts and expertise on customer engagement in his industry.
– Sharing the tremendous success story of Tasty’s branding, BuzzFeed talk us through their digital approach to marketing and customer engagement.
Presentation Case Studies
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