House of Fraser has settled a legal row with a group of landlords removing one hurdle to a potential rescue deal. The deal means the department store chain can go ahead with its plan to close 31 of its 59 shops in January. The landlords had argued slashing rents on remaining stores was unfair to them, […]
Customer Engagement Summit 2018
CUSTOMER ENGAGEMENT SUMMIT RETURNS FOR A SEVENTH YEAR
EUROPE’S LARGEST EVENT OF ITS KIND IS NOW TAKING PLACE OVER TWO DAYS
With a year that’s so far been filled with GDPR regulations changing the way that every organisation operates, as well as AI becoming more frequently used than ever before, it’s understandable to be at a crossroads in terms of where to go next with your customer engagement strategies.
The big news for 2018? Well, this year’s Summit is a two-day event for the first time ever, meaning that you get to enjoy more world class content than ever before.
Attending the Customer Engagement Summit provides a unique experience that can only be found at Europe’s largest event dedicated to customer and employee engagement professionals. With 90+ speakers across 4 topic halls and 24 topic streams, we’ll be delving deeper into the industry’s hottest trending topics, allowing you to head back to the office equipped to take your own customer experience to the next level.
The overarching theme of this year’s case-study led CPD accredited Summit relates to our people, and how coupling the potential of our workforce with new technology can lead to competitive gain.
So, don’t miss out – you can find out more about the day and secure your seat below.
EBM Group Events
Internal Communications ConferenceVictoria Park Plaza, Central London 20th September 2018
Evolution of Work ConferenceVictoria Park Plaza, London 20th September 2018
Future of Marketing ConferenceVictoria Park Plaza, London 01st October 2018
Customer Engagement Summit 2018Westminster Park Plaza Hotel, London 12th November 2018
Engage Focus GroupsHilton London Heathrow 28th November 2018
Future of the Contact Centre ConferenceVictoria Park Plaza, London 13th February 2019
2019 Employee Engagement SummitVictoria Park Plaza, London 10th May 2019
CX Marketing Summit 2019Victoria Park Plaza, London 13th June 2019
Customer Engagement Transformation ConferenceVictoria Park Plaza, London 11th July 2019
Customer Robotics and AI Directors ForumLondon 26th September 2019
Zendesk today announced an integration with WhatsApp that allows businesses to manage customer service interactions and engage with customers directly on WhatsApp. The integration connects conversations between businesses and their customers on WhatsApp within Zendesk. By extending customer support capabilities to WhatsApp, businesses that use Zendesk can now reach WhatsApp’s 1.5 billion users to provide […]
Litigation costs and settlements have made a big dent in Barclays’ profits for the first half of the year. Pre-tax profits fell from £2.3bn to £1.6bn after the bank paid out about £2bn, including a £1.4bn settlement with the US Justice Department. But without the charges, pre-tax profits jumped by 20% to £3.7bn, with the […]
Apple has become the world’s first public company to be worth $1 trillion (£767bn). The iPhone maker’s market value reached the figure in New York on Thursday and its shares closed at a new record high of $207.39. The stock has been rising since Tuesday when it reported better than expected results for the three […]