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Customer Engagement Transformation Conference

Understand how you can help to shape and evolve your business in the growing digital world

The Customer Engagement Transformation Conference comes as a growing number of organisations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace, and engage more closely, with their customers.

It can seem impossible to keep up with customer trends and implement a winning strategy, but those who attend the Customer Engagement Transformation Conference leave feeling equipped, with exclusive insights from organisations that have already transformed and are reaping the rewards of customer loyalty as a result.

This year’s conference will see over 40 speakers delivering exclusive content surrounding trending topics across 2 seminar halls. With world class case studies and networking opportunities with industry experts, delegates will leave armed with all the tools, techniques and insight they need to implement effective and successful long term customer engagement strategies.

Latest posts

Retail sales boosted by mild March weather

Retail sales unexpectedly jumped in March as mild weather enticed shoppers to UK stores. The Office for National Statistics (ONS) said the year-on-year growth in March was 6.7% – the highest since October 2016. The ONS said milder weather had helped to boost sales in comparison with the “Beast from the East” last year. Monthly sales rose […]

Under 18’s faces likes and streaks ban on social media

Facebook and Instagram face a ban on letting under-18s “like” posts on their platforms while Snapchat could be prevented from allowing the age group to build up “streaks”, under new rules proposed by the UK’s data watchdog. It believes the tools encourage users to share more personal data and spend more time on apps than […]

New hope for future of high street as Millennials and Gen Z ride to the rescue

Findings released by one of Europe’s leading retail experience design agencies, Foolproof, reveals that the high street has a surprising advocate: the younger ‘digital generation’. 58% of 18-24 year olds and 60% of 25-34 year olds stated that they would rather shop for clothes in-store than online. The figures suggest it’s not all doom and gloom […]

Amazon flooded by fake five star reviews says consumer Watchdog

Online retail giant Amazon’s website is flooded with fake five-star reviews for products from unfamiliar brands, consumer group Which? has claimed. Top-rated reviews on popular items such as headphones, smart watches and fitness trackers were dominated by unknown brands, its probe concluded. Thousands of these were unverified, meaning there was no evidence the reviewer bought […]

JD Sports rewarded for focus on millennials

A focus on younger consumers has helped JD Sports to buck the retail gloom and report record results. The sportswear retailer said pre-tax profits rose 15.4% to £339.9m in the year to 2 February, with revenues jumping 49.2% to £4.7bn. In Europe, it had a net increase of 39 stores. It opened 34 in the […]

Smart speaker recordings reviewed by humans

Amazon, Apple and Google all employ staff who listen to customer voice recordings from their smart speakers and voice assistant apps. News site Bloomberg highlighted the topic after speaking to Amazon staff who “reviewed” Alexa recordings. All three companies say voice recordings are occasionally reviewed to improve speech recognition. But the reaction to the Bloomberg article suggests […]

Bounty pregnancy club fined over data handling of more than 14 million people

Pregnancy club Bounty UK has been given a £400,000 fine for illegally sharing the personal information of more than 14 million people. The fine was issued by the Information Commissioner’s Office (ICO) in what it said was an “unprecedented” case. Bounty compiled personal data but did not tell people that it was shared with 39 other organisations, […]

Guinness maker Diageo to remove plastic from multipacks

Drinks giant Diageo has announced that it is removing plastic from multipacks of its Irish stout brand Guinness. Plastic ring carriers and shrink wrap will be also removed from packs of Harp, Rockshore and Smithwick’s beers, as part of Diageo’s £16m initiative. The change will be phased in with multi-can packs sold in “100% recyclable […]

Uber warns it may not make a profit in IPO documents

Uber, the ride-sharing app and delivery business, has warned it “may not achieve profitability” as it finally released details of its plan to float. It will list its shares on the New York Stock Exchange, in a deal likely to value the US firm at about $100bn (£76.5bn). Uber said that its most recent annual […]

Online grocery shopping growth slowing says Mintel

Online grocery shopping in the UK is set to grow more slowly, with customers worried about order problems and delivery charges, research indicates. Last year, 45% of consumers said they shopped for groceries online, down from 49% in 2016, said analysts Mintel. Mintel also found 42% of older people said they had never bought groceries […]