Hobbycraft reports 200% boom in online sales since...
We’re finalists in both the AEO and Conference...
High-cost lenders using ‘exotic...
Uber customer activity falls sharply...
Engage Customer
Our mantra is that organisations need to be where their customers are. They need to cut across their own internal silos, take a more holistic view of their customers, both internal and external, and deliver a consistent and appropriate service across all channels, offline, online, social and mobile. The critical role played by employee and customer engagement to business performance and profitability is being increasingly recognised by organisations across the globe.
3 ways to embrace the evolving world of remote ...
More evidence that the pandemic is a customer ...
William Hill to close 119 betting shops ...
Disney focuses on streaming as it falls to a loss ...
Pizza Express may close 67 outlets and cut ...
Dixons Carphone to cut 800 store management jobs ...
Upcoming events
Click to view recent event highlights videos …
2020 Future of the Contact Centre Conference – Why Sponsor?
2020 Future of the Contact Centre Conference Highlights Video
2019 Engage Awards Highlights Video
Webinars
Mobile-First Customer Care: Many Channels, One Device...
02nd September 2020
Sky Case Study: How We Became the Most Successful...
22nd July 2020
Social Media Management: Lessons learned from the...
21st July 2020
White Papers
Long Hold Times Are Killing Your Customer Experience...
23rd July 2020
Leveraging Emotion to Improve & Elevate Contact Centre...
29th June 2020
Covid-19 Industry Survey: Have Your Say - Free Download
As a leading source of news and media content to a global industry of customer experience professionals, in April 2020 we decided to ask our community of 48,000 leaders how Covid-19 was affecting them from both a business and individual perspective, as this pandemic has changed the way that both organisations and humans will behave for the foreseeable future at the very least.
In a ten-question survey that covers every angle associated with the changes brought about by Covid-19, key leaders in the CX world gave up their valuable time to tell us how they feel, what they’re currently doing, what they wish they’d done differently and what they think the future holds. You’ll find the full list of answers comprehensively listed throughout the report, which hopefully makes for an insightful and interesting read that will help you on your own Covid-19 journey.
So, if you’re ready to delve into the world of customer experience and how your peers are coping with the impact of Covid-19, then let’s get started…
Presentation Case Studies
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