Solve the data challenge for personalised CX in...
Virtual Future of the Contact Centre Case Study...
Fireside Chat with Ayman Husain, Director of...
Engage Customer
Our mantra is that organisations need to be where their customers are. They need to cut across their own internal silos, take a more holistic view of their customers, both internal and external, and deliver a consistent and appropriate service across all channels, offline, online, social and mobile. The critical role played by employee and customer engagement to business performance and profitability is being increasingly recognised by organisations across the globe.
Enjoy failure: how to increase behavioural ...
Cost efficiencies in the contact centre ...
How to futureproof the contact centre ...
2022 customer support trends ...
Tiny Design, Big Effect ...
Workforce wellbeing – what does it ...
Event video presentations library available to access On-Demand, showcasing some of the best success stories
Our case study driven conferences have a laser focus on ensuring we provide current and relevant success-led content relating to the latest industry challenges, our presenters are from world class heavy hitting brands such as Amazon, Barclays, BBC, Google, John Lewis, Mercedes, Liverpool F.C, M&S, Netflix, NHS, Sky, and Virgin to name a few.
Quite often we secure new speakers to the stage before they are seen on the circuit elsewhere. Our highly engaged senior end user audiences are the backbone of our events, and their experience when attending our events is of paramount importance to us.
Upcoming events
Webinars
Solve the data challenge for personalised CX in 2022 and...
21st June 2022
How the cloud has changed our strategic approach...
14th April 2022
White Papers
Customer Retention for your Multichannel Loyalty Programme...
29th November 2021
Guidebook: How to create social media content that shines...
18th January 2021
Case Study Video Library
Watch your favourite case study video presentations from our on demand library.
An exclusive interview with Thomas Reby at Google...
An exclusive interview with Anand Roy at The...
notonthehighstreet.com Case Study: Earning...
Deliveroo Case Study: Learning from lockdown...
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