Three in four marketers admit that they don’t actually know what they are looking for when analysing their customers’ data. That’s according to research by experience management company Qualtrics, which surveyed 260 UK marketers. The newly released Qualtrics’ research to coincide with ‘National Get To Know Your Customers Day’ found that marketers are struggling to […]
Customer Engagement Summit 2018
CUSTOMER ENGAGEMENT SUMMIT REACHES NEW HEIGHTS WITH RECORD ATTENDANCE OF 1000
Our sixth flagship Customer Engagement Summit held in London on 13th November broke a new attendance record of 1000, confirming its market leading position as Europe’s premier and most highly regarded customer and employee engagement conference.
Delegates, speakers and sponsors all agreed that the seminal Summit, held once again at London’s iconic Westminster Bridge Park Plaza, was a truly world class event, and the most important in the industry calendar.
The overarching theme of this year’s case-study led CPD accredited Summit was ‘The Need for Agility in The Age of Disruption’ as continuing advances in technology and the new business models that are being spawned continue to forge fundamental changes in the fields of both customer and employee engagement.
Delegates heard from speakers representing organisations as diverse as Uber, Amazon, easyJet, Levi Strauss, Leon, Waitrose, Heathrow, Samsung, Google, Unicef, Daily Mail, Virgin Media, Metro Bank and Bupa.
EBM Group Events
Internal Communications ConferenceVictoria Park Plaza, Central London 20th September 2018
Evolution of Work ConferenceVictoria Park Plaza, London 20th September 2018
Future of Marketing ConferenceVictoria Park Plaza, London 01st October 2018
Customer Engagement Summit 2018Westminster Park Plaza Hotel, London 12th November 2018
Engage Focus GroupsHilton London Heathrow 28th November 2018
Future of the Contact Centre ConferenceVictoria Park Plaza, London 13th February 2019
2019 Employee Engagement SummitVictoria Park Plaza, London 10th May 2019
CX Marketing Summit 2019Victoria Park Plaza, London 13th June 2019
Customer Robotics and AI Directors ForumLondon 26th September 2019
Ryanair pilots will strike on Friday, resulting in the cancellation of 24 flights between the Republic of Ireland and the UK. It is the second of three 24-hour strikes involving Ireland-based pilots directly employed by Ryanair. The pilots’ union said that talks on Wednesday between the two sides did not lead to any “material change”. […]
Poundworld has announced the closure of its remaining 190 stores with the loss of 2,339 jobs. The discount goods retailer, which went into administration in June, said the stores would close by 10 August. In total the collapse of the chain, which had 335 stores, will result in the loss of 5,100 jobs. Administrators, Deloitte, […]
Google has been fined a record €4.34bn ($5bn; £3.9bn) over Android. The European Commission said the firm had used the mobile operating system to illegally “cement its dominant position” in search. The firm’s parent Alphabet has been given 90 days to change its business practices or face further penalties of up to 5% of its average […]