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Customer Engagement Transformation Conference

Understand how you can help to shape and evolve your business in the growing digital world

The Customer Engagement Transformation Conference comes as a growing number of organisations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace, and engage more closely, with their customers.

It can seem impossible to keep up with customer trends and implement a winning strategy, but those who attend the Customer Engagement Transformation Conference leave feeling equipped, with exclusive insights from organisations that have already transformed and are reaping the rewards of customer loyalty as a result.

This year’s conference will see over 40 speakers delivering exclusive content surrounding trending topics across 2 seminar halls. With world class case studies and networking opportunities with industry experts, delegates will leave armed with all the tools, techniques and insight they need to implement effective and successful long term customer engagement strategies.

Latest posts

Topshop boss Green to close 23 stores as problems escalate

Topshop tycoon Sir Philip Green plans to close 23 stores, putting 520 jobs under threat, as part of a rescue plan. Under the proposal, Burton, Dorothy Perkins and Topshop stores will close and rents will be cut at another 194 stores at the Arcadia group. However, the pensions regulator has doubts that the deal will […]

Gas firm hit by record penalty over consumer supply failures

A company which left customers without gas for months has received the largest-ever enforcement action, of £44m, from the energy regulator. Ofgem said Cadent also had no records of 775 high-rise blocks of flats. That discovery was in part prompted by an information request from a council in the wake of the Grenfell Tower tragedy. […]

M&S sales and profits fall as shakeup continues

Marks & Spencer has reported a fall in both sales and profits as it continues to implement a major turnaround programme. Pre-tax profits were down by nearly 10% in the year to 31 March, at £523.2m. Like-for-like sales, which strip out the impact of new stores, were down by 2.9% for the group as a […]

New report reveals how to make money from membership economics

New research from international growth strategy experts Manifesto Growth Architects has revealed that 70% of businesses believe that membership and subscription models hold the key to future commercial growth and expansion, yet very few are harnessing its potential. With Disney announcing details of its new streaming service to rival Netflix, the Financial Times reporting one million paying readers a […]

TalkTalk data breach customer details found online

TalkTalk failed to inform 4,545 customers that their personal information, including bank account details, were stolen as part of the 2015 data breach. Viewers contacted BBC Watchdog Live about concerns that their details had been breached by TalkTalk. But the company had told them that their details were not comprised. “The customer data referred to […]

Royal Mail to launch first ever parcel postboxes

Royal Mail has announced plans for the UK’s first-ever parcel postboxes. The company said 1,400 of the new postboxes would be installed across the country in more than 30 locations over a six-month period, starting in August. Customers will be able to post parcels in the same way that they currently post a letter, provided […]

Thomas Cook moves to reassure customers after shares plunge

Troubled travel firm Thomas Cook has been reassuring customers who contacted the firm with concerns about holiday trips, after its share price crashed. Its share price fell sharply at the end of last week, and it dropped a further 14% on Monday to just 10p. Thomas Cook has been reassuring people on social media, and […]

Jamie Oliver restaurant chain collapse into administration

Celebrity chef Jamie Oliver has said he is ‘saddened’ after his restaurant group went into administration, putting up to 1,300 jobs at risk. The group, which includes the Jamie’s Italian chain, Barbecoa and Fifteen, has appointed KPMG as administrators. In total, 25 restaurants are affected by the move, 23 of which are from the Jamie’s […]

Tesco Bank to pull out of mortgage market

Tesco Bank is stopping new mortgage lending and is looking for ways to sell its existing mortgage portfolio. The bank, which started offering mortgages in 2012, has more than 23,000 mortgage customers, who have total lending balances of £3.7bn. Tesco Bank chief Gerry Mallon said: “In recent years, challenging market conditions have limited profitable growth […]

RyanAir cautious on Outlook at profits slide

Ryanair’s profits fell by nearly a third last year to €1bn (£880m) as fuel costs rose and fares fell. Europe’s biggest discount airline added that profits could be lower this year as fares continue to fall. For the current financial year, the carrier said it was ‘cautious’ on pricing and had ‘zero’ visibility for the […]