Topshop tycoon Sir Philip Green plans to close 23 stores, putting 520 jobs under threat, as part of a rescue plan. Under the proposal, Burton, Dorothy Perkins and Topshop stores will close and rents will be cut at another 194 stores at the Arcadia group. However, the pensions regulator has doubts that the deal will […]
Customer Engagement Transformation Conference
Understand how you can help to shape and evolve your business in the growing digital world
The Customer Engagement Transformation Conference comes as a growing number of organisations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace, and engage more closely, with their customers.
It can seem impossible to keep up with customer trends and implement a winning strategy, but those who attend the Customer Engagement Transformation Conference leave feeling equipped, with exclusive insights from organisations that have already transformed and are reaping the rewards of customer loyalty as a result.
This year’s conference will see over 40 speakers delivering exclusive content surrounding trending topics across 2 seminar halls. With world class case studies and networking opportunities with industry experts, delegates will leave armed with all the tools, techniques and insight they need to implement effective and successful long term customer engagement strategies.
EBM Group Events
CX Marketing SummitVictoria Park Plaza, London 13th June 2019
Customer Engagement Transformation ConferenceRiverbank Park Plaza, London 11th July 2019
Internal Communications ConferenceVictoria Park Plaza, Central London 17th September 2019
Engage Focus GroupsHilton London Heathrow 26th September 2019
Customer Engagement SummitWestminster Park Plaza, London 11th November 2019
Engage AwardsWestminster Park Plaza, London 11th November 2019
Future of the Contact Centre ConferenceVictoria Park Plaza, London 13th February 2020
Employee Engagement SummitRiverbank Park Plaza, London 15th May 2020
A company which left customers without gas for months has received the largest-ever enforcement action, of £44m, from the energy regulator. Ofgem said Cadent also had no records of 775 high-rise blocks of flats. That discovery was in part prompted by an information request from a council in the wake of the Grenfell Tower tragedy. […]
Marks & Spencer has reported a fall in both sales and profits as it continues to implement a major turnaround programme. Pre-tax profits were down by nearly 10% in the year to 31 March, at £523.2m. Like-for-like sales, which strip out the impact of new stores, were down by 2.9% for the group as a […]
New research from international growth strategy experts Manifesto Growth Architects has revealed that 70% of businesses believe that membership and subscription models hold the key to future commercial growth and expansion, yet very few are harnessing its potential. With Disney announcing details of its new streaming service to rival Netflix, the Financial Times reporting one million paying readers a […]