Tesco sees record Christmas sales as shoppers...
Paperchase on the brink of administration...
Spent less, saved more: what consumers bought this year...
Worst year for High Street job losses in 25 years...
Engage Customer
Our mantra is that organisations need to be where their customers are. They need to cut across their own internal silos, take a more holistic view of their customers, both internal and external, and deliver a consistent and appropriate service across all channels, offline, online, social and mobile. The critical role played by employee and customer engagement to business performance and profitability is being increasingly recognised by organisations across the globe.
Primark refuses to go online despite £1bn ...
It’s all a bit emotional: customers’ top ...
Over-50s rush to book holidays as vaccine ...
John Lewis suspends click and collect due to ...
Customers’ top six needs in the complaints ...
Royal Mail lists areas hit by Covid postal delays ...
Organisations that have transformed are reaping the rewards of customer loyalty as a result
A growing number of organisations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace and engage more closely with their customers.
Upcoming events
Annual Review - A Year Like No Other - Free Download
As we start a new year year, we now start to look back and review. The pandemic has been hugely testing and upsetting, we have seen a seismic unplanned global shift that has affected the entire planet. There have been many reasons to look back on 2020 with sadness but there are also several things that have forced us to do things even better than ever and focus on the things that really do matter. The pace of change with never slowdown but perhaps the direction of focus might.
- – What our partners thought: Fantastic feedback from a number of 2020 partners on recent virtual events.
- – View form the chairs: Our Live Studio chairs provide an insightful review of our three flagship summits, a fantastic way to end the year.
- – New, interactive and live newsroom: A great way to deliver conference content, a real step forward in terms of delegate and speaker experience.
- – A year like no other, unplanned and unprecedented: The pandemic has created a seismic unplanned global shift that has affected the planet
Webinars
The CX trends that will define 2021...
02nd February 2021
musicMagpie case study: The chatbot requirement tipping...
28th January 2021
Social Media Management: How to do more with less in 2021...
23rd February 2021
White Papers
Enhancing Agent Engagement: 5 WEM Strategies to Drive...
20th November 2020
Future of Work: The Impact on Business, Consumers and...
20th November 2020
The Talkdesk Customer Experience Maturity Model...
15th October 2020
Case Study Video Library
Watch your favourite case study video presentations from our on demand library.
NatWest: Changing Customer Expectations...
Gartner Keynote: How Inspirational...
Twitter: Lockdown 2020-what social data can...
Santander: Embrace the Irrational. Behavioural...
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