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Engage Customer

Our mantra is that organisations need to be where their customers are. They need to cut across their own internal silos, take a more holistic view of their customers, both internal and external, and deliver a consistent and appropriate service across all channels, offline, online, social and mobile. The critical role played by employee and customer engagement to business performance and profitability is being increasingly recognised by organisations across the globe.

Upcoming events

Engage Focus Groups

Engage Focus Groups

Customer Engagement Summit

Customer Engagement Summit

Future of the Contact Centre

Future of the Contact Centre

Customer Engagement Transformation

Customer Engagement Transformation

<span>Engage Customer Industry Report</span> - Free Download

Engage Customer Industry Report - Free Download

Missed the conference? Don’t worry – download the latest industry report. These case study led Digital Industry Reports proudly publish the most popular case study presentations from the latest live event, taking the content out of the conference and onto the desks of the industry!

Inside this issue:

Samsung invites us into the world of technology, talking us through the six characteristics needed to thrive in a large, complex, global company.
Census Life give us an inside look at the potential future of the contact centre.
giffgaff delves into their thoughts and expertise on customer engagement in his industry.
– Sharing the tremendous success story of Tasty’s branding, BuzzFeed talk us through their digital approach to marketing and customer engagement.

Presentation Case Studies

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