Pindrop, the pioneer in voice security and authentication, today announced in the global Pindrop Voice Intelligence Report 2018 that voice fraud has intensified and is on the up. Between 2016 (1 in 937 calls) and 2017 (1 in 638 calls), the overall voice channel fraud rate increased by 47 percent, continuing on the upward trend […]
Customer Engagement Summit 2018
With a year that’s so far been filled with GDPR regulations changing the way that every organisation operates, as well as AI becoming more frequently used than ever before, it’s understandable to be at a crossroads in terms of where to go next with your customer engagement strategies.
The big news for 2018? Well, this year’s Summit is a two-day event for the first time ever, meaning that you get to enjoy more world class content than ever before. Attending the Customer Engagement Summit provides a unique experience that can only be found at Europe’s largest event dedicated to customer and employee engagement professionals. With 90+ speakers across 4 topic halls and 24 topic streams, we’ll be delving deeper into the industry’s hottest trending topics, allowing you to head back to the office equipped to take your own customer experience to the next level.
The overarching theme of this year’s case-study led CPD accredited Summit relates to our people, and how coupling the potential of our workforce with new technology can lead to competitive gain.
So, don’t miss out – you can find out more about the day and secure your seat below.
EBM Group Events
Internal Communications ConferenceVictoria Park Plaza, Central London 20th September 2018
Evolution of Work ConferenceVictoria Park Plaza, London 20th September 2018
Customer Engagement Summit 2018Westminster Park Plaza, London 12th November 2018
Engage Focus GroupsHilton London Heathrow 28th November 2018
Future of the Contact Centre ConferenceVictoria Park Plaza, London 13th February 2019
2019 Employee Engagement SummitVictoria Park Plaza, London 10th May 2019
CX Marketing Summit 2019Victoria Park Plaza, London 13th June 2019
Customer Engagement Transformation ConferenceVictoria Park Plaza, London 11th July 2019
Customer Robotics and AI Directors ForumLondon 26th September 2019
Waitrose & Partners customers can have their food and drink delivered straight to their door within two hours or on the same day for the first time as part of a new trial. The supermarket has teamed up with On the dot, the last mile retail delivery startup to launch ‘Waitrose Rapid Delivery’ in selected […]
Tesco has as expected unveiled its new discount chain called Jack’s that aims to tackle the rising threat posed by German rivals Aldi and Lidl. The first store is in a mothballed former Tesco store in Chatteris, Cambridgeshire. Another outlet in Immingham, Lincolnshire also opens on Thursday. Between 10 and 15 stores are planned for […]
The £15bn merger between supermarkets Sainsbury’s and Asda is to be subjected to an in-depth competition investigation, it has been announced. The Competition and Markets Authority said the deal “raises sufficient concerns to be referred for a more in-depth review”. The CMA undertook an initial review of the deal, which would create a business taking £1 […]