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Engage Customer

Our mantra is that organisations need to be where their customers are. They need to cut across their own internal silos, take a more holistic view of their customers, both internal and external, and deliver a consistent and appropriate service across all channels, offline, online, social and mobile. The critical role played by employee and customer engagement to business performance and profitability is being increasingly recognised by organisations across the globe.

NS&I apologises for delays amid savers’ exodus
Mobile Engagement
Almost half of consumers globally to significantly cut holiday spending
Customer Behaviour
How Do AI Chatbots and Helpdesk Automation Boost Customer Engagement?
Thought leadership
Over two-thirds of UK customers surveyed demand better service from businesses as COVID-19 disrupts the customer experience
Thought leadership
Huge fall in donations to charities – many face closure
Thought leadership

Organisations that have transformed are reaping the rewards of customer loyalty as a result

A growing number of organisations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace and engage more closely with their customers.

(Usual Cost - £395 + Vat per On Demand license)
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Upcoming events

Customer Engagement Summit

Customer Engagement Summit

Virtual International Engage Awards

Virtual International Engage Awards

Future of the Contact Centre

Future of the Contact Centre

Customer Engagement Transformation

Customer Engagement Transformation

<span>Covid-19 Industry Survey: Have Your Say</span> - Free Download

Covid-19 Industry Survey: Have Your Say - Free Download

As a leading source of news and media content to a global industry of customer experience professionals, in April 2020 we decided to ask our community of 48,000 leaders how Covid-19 was affecting them from both a business and individual perspective, as this pandemic has changed the way that both organisations and humans will behave for the foreseeable future at the very least.

In a ten-question survey that covers every angle associated with the changes brought about by Covid-19, key leaders in the CX world gave up their valuable time to tell us how they feel, what they’re currently doing, what they wish they’d done differently and what they think the future holds. You’ll find the full list of answers comprehensively listed throughout the report, which hopefully makes for an insightful and interesting read that will help you on your own Covid-19 journey.

So, if you’re ready to delve into the world of customer experience and how your peers are coping with the impact of Covid-19, then let’s get started…

Case Study Video Library

Watch your favourite case study video presentations from our on demand library.

NatWest: Changing Customer Expectations

NatWest: Changing Customer Expectations...

Click to View Available to watch when you subscribe
Gartner Keynote: How Inspirational Organizations Stand Out in Adapting to Customerssode

Gartner Keynote: How Inspirational...

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Twitter: Lockdown 2020-what social data can tell us about what’s next

Twitter: Lockdown 2020-what social data can...

Click to View Available to watch when you subscribe
Santander: Embrace the Irrational. Behavioural science breeds better design

Santander: Embrace the Irrational. Behavioural...

Click to View Available to watch when you subscribe

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