Change is the only Constant in the Contact Centre...
Virtual agents: why businesses are embracing AI...
Virtual Future of the Contact Centre Case Study...
Virtual Future of the Contact Centre Case Study...
Engage Customer
Our mantra is that organisations need to be where their customers are. They need to cut across their own internal silos, take a more holistic view of their customers, both internal and external, and deliver a consistent and appropriate service across all channels, offline, online, social and mobile. The critical role played by employee and customer engagement to business performance and profitability is being increasingly recognised by organisations across the globe.
Mike Borrelli, Senior Product Owner – ...
Richer and Richer – It’ll all end ...
Christina Kelleher, Head of Global Social ...
The Chocolate Box, Why is business life like a ...
CGS Survey Reveals Consumer Interest in ...
The role of customer experience in the travel ...
Organisations realise the business benefits that accrue when transforming customer engagement
It can seem impossible to keep up with customer trends and implement a winning strategy during these times, we share exclusive insights from organisations that have already transformed to suit the ‘new norm’ and are reaping the rewards of customer loyalty as a result.
Upcoming events
Connected Business 2021 in The Times - Free Download
Enagage Business Media are pleased to announce a partnership with Raconteur and The Times in the 2021 Connected Business Special Report, published in The Times. From the rise of ransomware as a service to the burnout caused by video conferencing, connected technology is not without its challenges. However, as our Connected Business report examines, savvy organisations are finding new ways to use this tech to protect, connect and synchronise their workforce to thrive in the new normal
- – Shaping the future workplace: Five business leaders discuss how the pandemic has reshaped office life.
- – What it really means to be a connected business: For employers planning to adopt hybrid working after the pandemic.
- – How connected tech can help throughout the customer journey: With a few judicious technology choices, a company can offer high-quality experiences.
- – Tough to crack? Poor password habits: When choosing a password, too many of us still use unmixed names and numbers for their simplicity.
Webinars
Change is the only Constant in the Contact Centre...
06th July 2021
Virtual agents: why businesses are embracing AI...
20th July 2021
Post-pandemic customer retention insights: Keeping the...
22nd June 2021
White Papers
Guidebook: How to create social media content that shines...
18th January 2021
How to Create a Consumer App...
18th December 2020
Enhancing Agent Engagement: 5 WEM Strategies to Drive...
20th November 2020
Case Study Video Library
Watch your favourite case study video presentations from our on demand library.
An exclusive interview with Thomas Reby at Google...
An exclusive interview with Anand Roy at The...
notonthehighstreet.com Case Study: Earning...
Deliveroo Case Study: Learning from lockdown...
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