How can AI enhance your customer experience?...
Change is the only Constant in the Contact Centre...
Virtual Future of the Contact Centre Case Study...
Virtual Future of the Contact Centre Case Study...
Engage Customer
Our mantra is that organisations need to be where their customers are. They need to cut across their own internal silos, take a more holistic view of their customers, both internal and external, and deliver a consistent and appropriate service across all channels, offline, online, social and mobile. The critical role played by employee and customer engagement to business performance and profitability is being increasingly recognised by organisations across the globe.
Dana Tessier, Head of Knowledge Management at ...
The energy firm that lets its staff choose ...
Confessions of Hybrid Workers Across UK, ...
Victoria Duxbury, Associate Director Knowledge ...
Why Its Good To Fail So You Can Succeed ...
The Real Questions We Need To Be Asking About ...
Organisations are having to handle more information than ever before
Knowledge management (KM) provides a means of improving organisational KPIs while delivering consistently better service across all channels, thereby gaining a competitive advantage and revolutionising the human experience. An effective KM strategy enables organisations to provide exceptional end-to-end customer experiences while lowering support costs, and has the ability to make a significant impact on the bottom line.
Upcoming events
Connected Business 2021 in The Times - Free Download
Engage Business Media are pleased to announce a partnership with Raconteur and The Times in the 2021 Connected Business Special Report, published in The Times. From the rise of ransomware as a service to the burnout caused by video conferencing, connected technology is not without its challenges. However, as our Connected Business report examines, savvy organisations are finding new ways to use this tech to protect, connect and synchronise their workforce to thrive in the new normal
- – Shaping the future workplace: Five business leaders discuss how the pandemic has reshaped office life.
- – What it really means to be a connected business: For employers planning to adopt hybrid working after the pandemic.
- – How connected tech can help throughout the customer journey: With a few judicious technology choices, a company can offer high-quality experiences.
- – Tough to crack? Poor password habits: When choosing a password, too many of us still use unmixed names and numbers for their simplicity.
Webinars
Change is the only Constant in the Contact Centre...
06th July 2021
How can AI enhance your customer experience?...
20th July 2021
Post-pandemic customer retention insights: Keeping the...
22nd June 2021
White Papers
Guidebook: How to create social media content that shines...
18th January 2021
How to Create a Consumer App...
18th December 2020
Enhancing Agent Engagement: 5 WEM Strategies to Drive...
20th November 2020
Case Study Video Library
Watch your favourite case study video presentations from our on demand library.
An exclusive interview with Thomas Reby at Google...
An exclusive interview with Anand Roy at The...
notonthehighstreet.com Case Study: Earning...
Deliveroo Case Study: Learning from lockdown...
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