EBM Competition – Win £500 of Wiggle Vouchers...
We’re finalists in both the AEO and Conference...
Pets at Home says pets have been ‘a...
Most Black Friday products ‘were same price...
Engage Customer
Our mantra is that organisations need to be where their customers are. They need to cut across their own internal silos, take a more holistic view of their customers, both internal and external, and deliver a consistent and appropriate service across all channels, offline, online, social and mobile. The critical role played by employee and customer engagement to business performance and profitability is being increasingly recognised by organisations across the globe.
NS&I apologises for delays amid ...
Almost half of consumers globally to ...
Most retailers failing to prepare properly for ...
How Do AI Chatbots and Helpdesk Automation ...
Over two-thirds of UK customers surveyed ...
Huge fall in donations to charities – many ...
Organisations that have transformed are reaping the rewards of customer loyalty as a result
A growing number of organisations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace and engage more closely with their customers.
Upcoming events
Covid-19 Industry Survey: Have Your Say - Free Download
As a leading source of news and media content to a global industry of customer experience professionals, in April 2020 we decided to ask our community of 48,000 leaders how Covid-19 was affecting them from both a business and individual perspective, as this pandemic has changed the way that both organisations and humans will behave for the foreseeable future at the very least.
In a ten-question survey that covers every angle associated with the changes brought about by Covid-19, key leaders in the CX world gave up their valuable time to tell us how they feel, what they’re currently doing, what they wish they’d done differently and what they think the future holds. You’ll find the full list of answers comprehensively listed throughout the report, which hopefully makes for an insightful and interesting read that will help you on your own Covid-19 journey.
So, if you’re ready to delve into the world of customer experience and how your peers are coping with the impact of Covid-19, then let’s get started…
Webinars
Optimising Communications in Work-From-Home Environments...
08th December 2020
Understanding What Your Agents are Thinking – Agent...
17th November 2020
The Influence of Mobile Communication on Today’s...
20th October 2020
White Papers
Enhancing Agent Engagement: 5 WEM Strategies to Drive...
20th November 2020
Future of Work: The Impact on Business, Consumers and...
20th November 2020
The Talkdesk Customer Experience Maturity Model...
15th October 2020
Case Study Video Library
Watch your favourite case study video presentations from our on demand library.
NatWest: Changing Customer Expectations...
Gartner Keynote: How Inspirational...
Twitter: Lockdown 2020-what social data can...
Santander: Embrace the Irrational. Behavioural...
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