Our exclusive Engage Focus groups allow senior individuals working in customer and employee engagement to come together and voice their thoughts and share experiences across a wide range of topics in a structured professional environment.
The Engage Focus Groups are designed to offer a platform for like-minded professionals to engage in detailed discussion and find solutions to some of the most pressing issues and challenges facing the industry.
by Hilary Stephenson, Managing Director of user experience (UX) agency, Sigma Great online experience is – naturally – a key facet of any customer-facing business. From booking healthcare appointments and controlling our central heating to ordering a taxi or managing our finances, customer experience has been dramatically disrupted by technology in the past 10 years. […]
The boss of struggling DIY group, Kingfisher, which owns B&Q and Screwfix, is to step down amid worsening profits. Veronique Laury, who had been overseeing a turnaround plan, will leave the company, although no date was given for her departure. Profits fell 13% over the last year, with the firm’s French chain, Castorama, dragging down […]
The former Staples stationery chain, Office Outlet, is in administration, putting 1,200 jobs at risk. The retailer has no connection to the online-only business which trades under the Staples UK name. Two partners at business services firm Deloitte were appointed joint administrators on Monday. Office Outlet, which is part-owned by Hilco, the former HMV owner, […]
Four major UK regulators need to do more to prove they are offering enough protection to those who need it, spending watchdog the NAO has said. Ofwat, Ofgem, Ofcom and the FCA understand the “significant difficulties” facing consumers. But they can’t prove they are effectively responding to them, the National Audit Office (NAO) said. The […]
Sainsbury’s and Asda say their planned merger will save them £1.6bn in cost savings and allow them to pass on £1bn in price cuts to savers. The two supermarket giants are battling to convince the Competition and Markets Authority (CMA) to allow them to join forces, a move that would see them leapfrog Tesco to […]
by Asif Anwar, Director at Strategy Analytics Strategy Analytics will be speaking at the Automation AI and Robotics Forum, which will drill down into the exciting new areas of automation and AI, and examine how organisations are grappling with the challenges and opportunities they are presenting in relationships with their customers. Delegates at the event […]
Domino’s Pizza has rejected claims it has been misleading investors over relations with some of the franchisees who own its outlets. Some of the owners who run the chain’s 1,100 stores have been fighting the company for a greater share of profit. According to the Sunday Times, the Domino’s Franchise Association (DFA), accused Domino’s of misinforming the […]
SAS, driving the future of analytics, is investing $1 billion in AI over the next three years through software innovation, education, expert services and more. The commitment builds on SAS’ already strong foundation in AI which includes advanced analytics, machine learning, deep learning, natural language processing (NLP) and computer vision. Educational programmes and expert services […]
Although Metro Bank recently came top of a consumer satisfaction league table, financial sharks are circling the challenger bank. Metro Bank is now the second most shorted company on the UK stock market. That means a lot of financial firms are betting the bank’s shares will continue to fall – despite having already lost 80% […]
Sir Philip Green is working on a restructuring of his Arcadia Group retail empire that includes Topshop and Miss Selfridge. The billionaire’s company said in a statement that it was suffering “an exceptionally challenging retail market” in the UK. Arcadia was therefore “exploring options” to bolster the business. Job cuts and store closures are likely, […]
