Shares in Ted Baker lost more than a quarter of their value on Tuesday morning after the firm said profits would fall short of expectations. In response to the profit warning, investors sold off shares wiping more than £150m from the company’s value. The fashion house blamed ‘extremely difficult’ trading conditions for the lower than […]
Customer Engagement Transformation Conference
Understand how you can help to shape and evolve your business in the growing digital world
The Customer Engagement Transformation Conference comes as a growing number of organisations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace, and engage more closely, with their customers.
It can seem impossible to keep up with customer trends and implement a winning strategy, but those who attend the Customer Engagement Transformation Conference leave feeling equipped, with exclusive insights from organisations that have already transformed and are reaping the rewards of customer loyalty as a result.
This year’s conference will see over 40 speakers delivering exclusive content surrounding trending topics across 2 seminar halls. With world class case studies and networking opportunities with industry experts, delegates will leave armed with all the tools, techniques and insight they need to implement effective and successful long term customer engagement strategies.
EBM Group Events
CX Marketing SummitVictoria Park Plaza, London 13th June 2019
Customer Engagement Transformation ConferenceRiverbank Park Plaza, London 11th July 2019
Internal Communications ConferenceVictoria Park Plaza, Central London 17th September 2019
Engage Focus GroupsHilton London Heathrow 26th September 2019
Customer Engagement SummitWestminster Park Plaza, London 11th November 2019
Engage AwardsWestminster Park Plaza, London 11th November 2019
Future of the Contact Centre ConferenceVictoria Park Plaza, London 13th February 2020
Automation, AI and Robotics ForumVictoria Park Plaza, London 30th April 2020
Employee Engagement SummitRiverbank Park Plaza, London 15th May 2020
John Lewis is planning to expand its offering from furnishing homes to extending and renovating them. The employee-owned business said it wanted to be involved in every area of home improvement from design to construction. John Lewis already runs a booking site for tradespeople and last year it acquired a home improvement firm, Opun. But […]
Three will launch its first 5G network this August in London, before extending it to 25 other UK towns and cities before the end of the year. The telecoms company will kick off with a home broadband service in the capital but is also launching mobile services. It follows BT’s EE and Vodafone in launching […]
Recent data from consumer rights group Resolver has shown that the number of complaints against online retailers is growing rapidly, rising by 84% from 2017 to 2018. One of the issues that prompted the most complaints was the delivery of items, accounting for 32%, or 35,000, of the total complaints made against online retailers. According to Andy […]