With the contact centre space providing a significant, growing opportunity for customer experience, it is these touch points that provide a powerful tool to transform the success of a brand in today’s digital world where customers expect responses 24x7x365. For this reason, we’ve gathered experts in the field from an array of world-class organisations who have already successfully transformed engagement, and they’re excited to help you do the same.
Contact centres are at a tipping point. Rapid advances in customer and employee facing technology have created a digital world in which contact centres have to adapt and change if they are to successfully deliver a consistent and joined-up customer experience across the customer journey.
Leading Enterprise Robotic Process Automation (RPA) software company UiPath has issued a new report ‘RPA: The Next Step in Retail Automation’. This comprehensive report outlines how RPA is actively reshaping the retail sector worldwide. Leading European retailers have contributed their thoughts on their usage of RPA across multiple functions, from finance to HR, marketing and […]
Netflix ended 2018 with more than 139 million paid subscribers, adding 8.8 million members in the three months to 31 December. The streaming giant said the growth reflected the success of its original programmes, such as Bird Box and Roma. Netflix-original material now represents the “vast majority” of its most popular shows, executives said. Television […]
You might have blamed the winter gloom, but if the traffic ahead of you appears a bit drab, it is because the view really is greyer than it was. Half a million of us chose to buy a grey car in 2018, making it the most popular colour for the first time, according to the […]
Ryanair has cut its profit forecast blaming lower-than-expected air fares. The airline’s chief executive, Michael O’Leary, said Ryanair could not rule out even lower fares, which are expected to fall 7% this winter. He said the low fares were already causing problems for rivals, including Flybe which was rescued last week. Profits are now expected […]
Advertising agency d.fferent has launched the results of its latest consumer research to reveal that a shocking 92% of retirees and 81% of empty nesters feel misunderstood by housebuilders. Astonishingly almost half of empty nesters and pensioners (43% and 48% respectively) state that they see no communications at all. The independent consumer research was conducted […]
Get to Know your Customers Day is a quarterly reminder to businesses that, at the heart of it, they are nothing without the people who buy their products. This is something that has remained consistent throughout the move from local business to global, online corporation, and almost every organisation recognises that they need to find […]
RingCentral a leading provider of enterprise cloud communications and collaboration solutions, today announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Connect First’s platform is deployed by customers such as the ASPCA, Carnival Cruise Line, Party City, PBS, United Way, and Business […]
Get to Know your Customers Day is a quarterly reminder to businesses that, at the heart of it, they are nothing without the people who buy their products. This is something that has remained consistent throughout the move from local business to global, online corporation, and almost every organisation recognises that they need to find […]
The need to seamlessly fuse online and offline experiences and fulfill anytime-anywhere convenience has retail executives concerned about the maturity of their customer experience and supply chain capabilities, according to new research from JDA Software, Inc. The 2019 Retail C-Suite Viewpoint Survey in collaboration with Microsoft, conducted by retail research firm Incisiv, finds that while […]
The leader of the UK’s biggest business lobby said the government accepts the country is in a “new era” following the defeat of its Brexit proposal. John Allan, president of the CBI, was speaking on the BBC after a conference call hosted by the chancellor. Mr Allan said he was reassured that the government would […]
