Regulators will widen their investigation into Sainsbury’s planned merger with Asda to take account of the rapid rise of Aldi and Lidl. The Competition and Markets Authority will also assess the rise of online firms in its probe of a deal that would create the UK’s largest grocer. The ongoing rise of Aldi and Lidl […]
Customer Engagement Summit 2018
With a year that’s so far been filled with GDPR regulations changing the way that every organisation operates, as well as AI becoming more frequently used than ever before, it’s understandable to be at a crossroads in terms of where to go next with your customer engagement strategies.
The big news for 2018? Well, this year’s Summit is a two-day event for the first time ever, meaning that you get to enjoy more world class content than ever before. Attending the Customer Engagement Summit provides a unique experience that can only be found at Europe’s largest event dedicated to customer and employee engagement professionals. With 90+ speakers across 4 topic halls and 24 topic streams, we’ll be delving deeper into the industry’s hottest trending topics, allowing you to head back to the office equipped to take your own customer experience to the next level.
The overarching theme of this year’s case-study led CPD accredited Summit is ‘The Human Face of Engagement: Why People Come First’, as well demonstrate how coupling the potential of our workforce with new technology can lead to competitive gain.
So, don’t miss out – you can find out more about the day and secure your seat below.
EBM Group Events
Customer Engagement Summit 2018Westminster Park Plaza, London 12th November 2018
2018 Engage AwardsWestminster Park Plaza, London 12th November 2018
2018 Engage Focus GroupsHilton London Heathrow 28th November 2018
Digital Workforce Directors ForumWaterloo Park Plaza, London 30th January 2019
Future of the Contact Centre ConferenceVictoria Park Plaza, London 13th February 2019
2019 Engage Focus GroupsHilton London Heathrow 22nd March 2019
Customer Robotics and AI Directors ForumWaterloo Park Plaza, London 04th April 2019
2019 Employee Engagement SummitVictoria Park Plaza, London 10th May 2019
CX Marketing Summit 2019Victoria Park Plaza, London 13th June 2019
Customer Engagement Transformation ConferenceVictoria Park Plaza, London 11th July 2019
Internal Communications ConferenceVictoria Park Plaza, Central London 26th September 2019
Netflix added seven million new customers in the three months to September, bringing its global total to more than 137 million. The stronger than expected growth – a record for the third quarter – sent shares up 11% in after-hours trading. The surge came as Netflix premiered a record amount of original programming, including new […]
Shares in Asos have surged 14% after another set of strong results from the fast fashion retailer. The firm posted a £500m rise in revenue to £2.4bn for the year to 31 August, while profit jumped 28% to £102m, just ahead of expectations. Shares in the fast-growing online retailer had slumped this year after the […]
The majority of those tricked in “rom-cons” after meeting people on dating sites lost more than £2,000, research by Barclays suggests. Fraud experts have said that thousands of people have lost millions of pounds in online dating scams. Barclays found those aged 45 to 64 were most likely to be victims, according to reports it […]