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Engage Customer

Our mantra is that organisations need to be where their customers are. They need to cut across their own internal silos, take a more holistic view of their customers, both internal and external, and deliver a consistent and appropriate service across all channels, offline, online, social and mobile. The critical role played by employee and customer engagement to business performance and profitability is being increasingly recognised by organisations across the globe.

Upcoming events

Engage Focus Groups

Engage Focus Groups

Customer Engagement Summit

Customer Engagement Summit

Future of the Contact Centre

Future of the Contact Centre

Automation, AI and Robotics

Automation, AI and Robotics

2019 International Engage Awards, have you entered? – click for full video…

<span>Engage Customer Industry Report</span> - Free Download

Engage Customer Industry Report - Free Download

Missed the conference? …  Don’t worry download the latest industry report, these case study led Digital Industry Reports proudly publish the most popular case study presentations from the latest live event, taking the content out of the conference and onto the desks of the industry!

Inside this issue:

  • – Ringing Up The Changes: Three wanted to improve its struggling customer perception scores
  • – Fit For The Future: Traditional ways of shopping are being challenged by E-commerce
  • – From the boardroom to the Contact Centre: Microsoft explains how it has transferred a ‘growth mindset’
  • – The Customer Philosophy: Belron studied Chinese wisdom to help it build omnichannel engagement framework

Presentation Case Studies

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