Thomas Cook refunds to take up to two months...
Record number of entries and finalists at the 2019...
Forever 21 files for Chapter 11 bankruptcy protection...
NatWest’s online glitch reveals wrong accounts...
Engage Customer
Our mantra is that organisations need to be where their customers are. They need to cut across their own internal silos, take a more holistic view of their customers, both internal and external, and deliver a consistent and appropriate service across all channels, offline, online, social and mobile. The critical role played by employee and customer engagement to business performance and profitability is being increasingly recognised by organisations across the globe.
Netflix warns investors ahead of new rivals ...
Organisations hindered without data access ...
Jessops owner to call in administrators ...
Royal Mail Union votes for strike action ...
Primark warns shoppers about online products ...
Asos profits plunge in ...
Upcoming events
Click to view recent event highlights videos …
2019 Future of the Contact Centre Conference Highlights Video
2018 Customer Engagement Summit – Highlights
2018 Engage Awards Highlights Video
Webinars
Win-Win WFM: Best Practices to Make Life Easy for...
12th September
How to communicate with the modern employee...
10th September
Podcasts
Twitter – Leveraging the world’s largest focus group...
Joe Rice, Twitter
Co-op: How to position the contact centre as a strategic...
Adrian Morley - Co-Op Group
Unilever – Improving customer experience through...
Charlie Clinton, Unilever
White Papers
Engagement in the Always-on Era: How humans and...
19 June 2019
The Enterprise Guide to Customer Experience...
07 June 2019
Engage Customer Industry Report - Free Download
Missed the conference? Don’t worry – download the latest industry report. These case study led Digital Industry Reports proudly publish the most popular case study presentations from the latest live event, taking the content out of the conference and onto the desks of the industry!
Inside this issue:
- Vogue International gives insight into Vogue’s success across the digital space
- BBC Studios explains the importance of employee engagement in improving customer relationships
- Vue Entertainment shares how the company’s customer journeys were digitally transformed
- Bought By Many, Henshaws, and The Inner Circle share their customer engagement success stories
Presentation Case Studies
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