Change is the only Constant in the Contact Centre...
Why Paddy Power Betfair backed Amazon Connect...
Virtual Future of the Contact Centre Case Study...
Virtual Future of the Contact Centre Case Study...
Engage Customer
Our mantra is that organisations need to be where their customers are. They need to cut across their own internal silos, take a more holistic view of their customers, both internal and external, and deliver a consistent and appropriate service across all channels, offline, online, social and mobile. The critical role played by employee and customer engagement to business performance and profitability is being increasingly recognised by organisations across the globe.
Three steps to prepare customer service teams ...
Improving the Well-Being of Greater Manchester ...
Half of Consumers Have Increased Digital ...
Putting the ‘You’ in beauty this peak season ...
Is context the new oil when it comes to ...
Daniel Mendez Costabel, Director, Innovation ...
The Only Constant is Change: The Role of Human Experience and Tech in Transforming CX
We’re living in the most transformational period than many have ever experienced, voice of the customer and the experiential aspect of CX is more important than ever. Exploring the role of human experience and technology as CX becomes increasingly driven by holistic, predictive and precise data solutions, examining how data and analytics are integral to the future.
Upcoming events
Connected Business 2021 in The Times - Free Download
Engage Business Media are pleased to announce a partnership with Raconteur and The Times in the 2021 Connected Business Special Report, published in The Times. From the rise of ransomware as a service to the burnout caused by video conferencing, connected technology is not without its challenges. However, as our Connected Business report examines, savvy organisations are finding new ways to use this tech to protect, connect and synchronise their workforce to thrive in the new normal
- – Shaping the future workplace: Five business leaders discuss how the pandemic has reshaped office life.
- – What it really means to be a connected business: For employers planning to adopt hybrid working after the pandemic.
- – How connected tech can help throughout the customer journey: With a few judicious technology choices, a company can offer high-quality experiences.
- – Tough to crack? Poor password habits: When choosing a password, too many of us still use unmixed names and numbers for their simplicity.
Webinars
Why Paddy Power Betfair backed Amazon Connect...
07th December 2021
Change is the only Constant in the Contact Centre...
06th July 2021
How can AI enhance your customer experience?...
20th July 2021
White Papers
Guidebook: How to create social media content that shines...
18th January 2021
How to Create a Consumer App...
18th December 2020
Case Study Video Library
Watch your favourite case study video presentations from our on demand library.
An exclusive interview with Thomas Reby at Google...
An exclusive interview with Anand Roy at The...
notonthehighstreet.com Case Study: Earning...
Deliveroo Case Study: Learning from lockdown...
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