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Customer Engagement Summit 2018


Our sixth flagship Customer Engagement Summit held in London on 13th November broke a new attendance record of 1000, confirming its market leading position as Europe’s premier and most highly regarded customer and employee engagement conference.

Delegates, speakers and sponsors all agreed that the seminal Summit, held once again at London’s iconic Westminster Bridge Park Plaza, was a truly world class event, and the most important in the industry calendar.

The overarching theme of this year’s case-study led CPD accredited Summit was ‘The Need for Agility in The Age of Disruption’ as continuing advances in technology and the new business models that are being spawned continue to forge fundamental changes in the fields of both customer and employee engagement.

Delegates heard from speakers representing organisations as diverse as Uber, Amazon, easyJet, Levi Strauss, Leon, Waitrose, Heathrow, Samsung, Google, Unicef, Daily Mail, Virgin Media, Metro Bank and Bupa.

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