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Engage Customer

Our mantra is that organisations need to be where their customers are. They need to cut across their own internal silos, take a more holistic view of their customers, both internal and external, and deliver a consistent and appropriate service across all channels, offline, online, social and mobile. The critical role played by employee and customer engagement to business performance and profitability is being increasingly recognised by organisations across the globe.

Cost efficiencies in the contact centre
Customer Contact
How to futureproof the contact centre
Customer Contact
2022 customer support trends
Customer Experience
Tiny Design, Big Effect
Customer Journey
Workforce wellbeing – what does it really mean and why does it matter more than ever?  
Wellbeing & Benefits

Event video presentations library available to access On-Demand, showcasing some of the best success stories

Our case study driven conferences have a laser focus on ensuring we provide current and relevant success-led content relating to the latest industry challenges, our presenters are from world class heavy hitting brands such as Amazon, Barclays, BBC, Google, John Lewis, Mercedes, Liverpool F.C, M&S, Netflix, NHS, Sky, and Virgin to name a few.

Quite often we secure new speakers to the stage before they are seen on the circuit elsewhere. Our highly engaged senior end user audiences are the backbone of our events, and their experience when attending our events is of paramount importance to us.

Access On-Demand Library
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Upcoming events

Customer Engagement Transformation Conference

Customer Engagement Transformation Conference

Knowledge Management Conference

Knowledge Management Conference

Customer Engagement Summit

Customer Engagement Summit

International Engage Awards

International Engage Awards

Case Study Video Library

Watch your favourite case study video presentations from our on demand library.

An exclusive interview with Thomas Reby at Google

An exclusive interview with Thomas Reby at Google...

Click to View Available to watch when you subscribe
An exclusive interview with Anand Roy at The Walt Disney Company

An exclusive interview with Anand Roy at The...

Click to View Available to watch when you subscribe
notonthehighstreet.com Case Study: Earning trust and loyalty in a world post-lockdown – Emilie Mouquot, Notonthehighstreet

notonthehighstreet.com Case Study: Earning...

Click to View Available to watch when you subscribe
Deliveroo Case Study: Learning from lockdown with Deliveroo – Stanford Swinton, Deliveroo

Deliveroo Case Study: Learning from lockdown...

Click to View Available to watch when you subscribe

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