Norwegian cuts routes over 737 Max grounding...
Customer Engagement Summit 2019...
UK pushed out of Interrail scheme after dispute...
Biostar security software ‘leaked a million...
Engage Customer
Our mantra is that organisations need to be where their customers are. They need to cut across their own internal silos, take a more holistic view of their customers, both internal and external, and deliver a consistent and appropriate service across all channels, offline, online, social and mobile. The critical role played by employee and customer engagement to business performance and profitability is being increasingly recognised by organisations across the globe.
Humanising customer relationships – the ...
Customer satisfaction is at an all-time-low: ...
Record number of entries ...
Punit Sedani: Make the most of Voice of ...
King’s Cross developer defends use of facial ...
Uber shares in decline as profit figures ...
Upcoming events
2019 International Engage Awards, have you entered? – click for full video…
2019 Future of the Contact Centre Conference Highlights Video
2018 Customer Engagement Summit – Highlights
2018 Engage Awards Highlights Video
Webinars
Win-Win WFM: Best Practices to Make Life Easy for...
12th September
How to communicate with the modern employee...
10th September
Delights, Customers, Action...
Available on Demand
Podcasts
Twitter – Leveraging the world’s largest focus group...
Joe Rice, Twitter
CO-OP: How to position the contact centre as a strategic...
Adrian Morley - Co-Op Group
Unilever – Improving customer experience through...
Charlie Clinton, Unilever
White Papers
Engagement in the Always-on Era: How humans and...
19 June 2019
The Enterprise Guide to Customer Experience...
07 June 2019
Engage Customer Industry Report - Free Download
Missed the conference? … Don’t worry download the latest industry report, these case study led Digital Industry Reports proudly publish the most popular case study presentations from the latest live event, taking the content out of the conference and onto the desks of the industry!
Inside this issue:
- – Ringing Up The Changes: Three wanted to improve its struggling customer perception scores
- – Fit For The Future: Traditional ways of shopping are being challenged by E-commerce
- – From the boardroom to the Contact Centre: Microsoft explains how it has transferred a ‘growth mindset’
- – The Customer Philosophy: Belron studied Chinese wisdom to help it build omnichannel engagement framework
Presentation Case Studies
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