Consumers demand environmental action from brands...
Engage Awards Winners Announced...
Black Friday brings retailers welcome boost...
Shoppers shun privacy invasion...
Engage Customer
Our mantra is that organisations need to be where their customers are. They need to cut across their own internal silos, take a more holistic view of their customers, both internal and external, and deliver a consistent and appropriate service across all channels, offline, online, social and mobile. The critical role played by employee and customer engagement to business performance and profitability is being increasingly recognised by organisations across the globe.
6,000 US Uber sexual assault reports ...
Thomas Cook customers face refund delays ...
Plum app customers withdrawal delay complaints ...
Elf.Ai. bringing the magic of Christmas alive ...
The young ones: millennials and gen Z driving ...
Royal Mail reveals online Black Friday hotspots ...
Upcoming events
Click to view recent event highlights videos …
2019 Customer Engagement Transformation Conference Highlights Video
2019 Future of the Contact Centre Conference Highlights Video
2018 Customer Engagement Summit – Highlights
Webinars
How Progressive Insights Teams are Improving Using...
27th November 2019
Machines Boil the Ocean, Humans Analyse – How to Use...
08th October 2019
Win-Win WFM: Best Practices to Make Life Easy for...
12th September 2019
Podcasts
Vogue International - Aligning content purposes to...
Sarah Marshall, Vogue
Henshaws - How digital resources can empower people...
Louise Ferguson, Henshaws
BBC Studios - Why customer satisfaction starts with an...
Andrew Moultrie, BBC
White Papers
Engagement in the Always-on Era: How humans and...
19th June 2019
The Essential Guide to CRM, customers decide your fate...
10th June 2019
The Enterprise Guide to Customer Experience...
28th May 2019
Engage Customer Industry Report - Free Download
Missed the conference? Don’t worry – download the latest industry report. These case study led Digital Industry Reports proudly publish the most popular case study presentations from the latest live event, taking the content out of the conference and onto the desks of the industry!
Inside this issue:
- Vogue International gives insight into Vogue’s success across the digital space
- BBC Studios explains the importance of employee engagement in improving customer relationships
- Vue Entertainment shares how the company’s customer journeys were digitally transformed
- Bought By Many, Henshaws, and The Inner Circle share their customer engagement success stories
Presentation Case Studies
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