With a year that’s so far been filled with GDPR regulations changing the way that every organisation operates, as well as AI becoming more frequently used than ever before, it’s understandable to be at a crossroads in terms of where to go next with your customer engagement strategies.
The big news for 2018? Well, this year’s Summit is a two-day event for the first time ever, meaning that you get to enjoy more world class content than ever before. Attending the Customer Engagement Summit provides a unique experience that can only be found at Europe’s largest event dedicated to customer and employee engagement professionals. With 90+ speakers across 4 topic halls and 24 topic streams, we’ll be delving deeper into the industry’s hottest trending topics, allowing you to head back to the office equipped to take your own customer experience to the next level.
The overarching theme of this year’s case-study led CPD accredited Summit relates to our people, and how coupling the potential of our workforce with new technology can lead to competitive gain.
So, don’t miss out – you can find out more about the day and secure your seat below.
Pindrop, the pioneer in voice security and authentication, today announced in the global Pindrop Voice Intelligence Report 2018 that voice fraud has intensified and is on the up. Between 2016 (1 in 937 calls) and 2017 (1 in 638 calls), the overall voice channel fraud rate increased by 47 percent, continuing on the upward trend […]
Waitrose & Partners customers can have their food and drink delivered straight to their door within two hours or on the same day for the first time as part of a new trial. The supermarket has teamed up with On the dot, the last mile retail delivery startup to launch ‘Waitrose Rapid Delivery’ in selected […]
Tesco has as expected unveiled its new discount chain called Jack’s that aims to tackle the rising threat posed by German rivals Aldi and Lidl. The first store is in a mothballed former Tesco store in Chatteris, Cambridgeshire. Another outlet in Immingham, Lincolnshire also opens on Thursday. Between 10 and 15 stores are planned for […]
The £15bn merger between supermarkets Sainsbury’s and Asda is to be subjected to an in-depth competition investigation, it has been announced. The Competition and Markets Authority said the deal “raises sufficient concerns to be referred for a more in-depth review”. The CMA undertook an initial review of the deal, which would create a business taking £1 […]
AI-powered customer marketing platform, Ometria, today launches new research into the state of retailers’ communication with UK consumers. The findings highlight the urgent need for retailers to change their marketing outreach or risk alienating their customers. 75% of people feel most retailers don’t understand their interests: the few retailers that are getting this right are […]
The global smart meter market is estimated to reach $10.4bn by 2022, driven by rising emissions, domestic energy resource constraints, ageing infrastructure and the growing demand and cost of electricity, says GlobalData a leading data and analystics company. GlobalData’s latest report, ‘Smart Meters, Update 2018 – Global Market Size, Competitive Landscape, Key Country Analysis, and Forecast […]
About four million people have been charged for mobile phones they already own, spending £500m extra on contracts, according to Citizens Advice. Three of Britain’s biggest mobile networks, EE, Three and Vodafone, continue to charge for handsets even after the cost has been paid off. Many customers have no idea they are being charged for […]
Engage Business Media’s 2018 Engage Awards programme has broken records across the board with more categories, more finalists, and more entries deliberated over by more judges than ever before. For this year’s competition EBM are delighted to announce that we have a record number of deserving Engage Awards finalists across 19 categories selected by our […]
Research by technology consultancy ThoughtWorks reports that the key issue for 62 percent of British food shoppers is now reducing packaging to cut plastic waste, higher than the 57 percent whose number one issue was the price of food. This shift in priorities should encourage retailers to introduce new processes and technologies to reduce plastic […]
Lewis Shand Smith, Chief Ombudsman at Ombudsman Services Change is afoot. Or at least there’s opportunity for change. And it comes in the form of the Government’s recent Modernising Consumer Markets Green Paper. At the moment, many of our markets are not working for consumers the way they should – and with a shifting political and technological climate […]
