With a year that’s so far been filled with GDPR regulations changing the way that every organisation operates, as well as AI becoming more frequently used than ever before, it’s understandable to be at a crossroads in terms of where to go next with your customer engagement strategies.
The big news for 2018? Well, this year’s Summit is a two-day event for the first time ever, meaning that you get to enjoy more world class content than ever before. Attending the Customer Engagement Summit provides a unique experience that can only be found at Europe’s largest event dedicated to customer and employee engagement professionals. With 90+ speakers across 4 topic halls and 24 topic streams, we’ll be delving deeper into the industry’s hottest trending topics, allowing you to head back to the office equipped to take your own customer experience to the next level.
The overarching theme of this year’s case-study led CPD accredited Summit is ‘The Human Face of Engagement: Why People Come First’, as well demonstrate how coupling the potential of our workforce with new technology can lead to competitive gain.
So, don’t miss out – you can find out more about the day and secure your seat below.
Regulators will widen their investigation into Sainsbury’s planned merger with Asda to take account of the rapid rise of Aldi and Lidl. The Competition and Markets Authority will also assess the rise of online firms in its probe of a deal that would create the UK’s largest grocer. The ongoing rise of Aldi and Lidl […]
Netflix added seven million new customers in the three months to September, bringing its global total to more than 137 million. The stronger than expected growth – a record for the third quarter – sent shares up 11% in after-hours trading. The surge came as Netflix premiered a record amount of original programming, including new […]
Shares in Asos have surged 14% after another set of strong results from the fast fashion retailer. The firm posted a £500m rise in revenue to £2.4bn for the year to 31 August, while profit jumped 28% to £102m, just ahead of expectations. Shares in the fast-growing online retailer had slumped this year after the […]
The majority of those tricked in “rom-cons” after meeting people on dating sites lost more than £2,000, research by Barclays suggests. Fraud experts have said that thousands of people have lost millions of pounds in online dating scams. Barclays found those aged 45 to 64 were most likely to be victims, according to reports it […]
Flybe shares have fallen more than a third after issuing a profit warning, blaming poor demand, a weaker pound and higher fuel costs. The airline said in a trading update it now expects a full-year loss of £12m – more than triple the figure analysts had expected. That will include a £29m hit from weak […]
by Laurence Parkes, Chief Strategy Officer at Rufus Leonard The importance of brand experience It’s only relatively recently that people have begun to use the term ‘brand experience’ (BX) to talk about how a brand lives across all of the touchpoints that customers interact. Not only does brand experience impact how a customer feels about […]
In today’s economy, consumers have more options than ever, and they know it. Thanks to the Internet, they can get whatever they want, whenever they want it. As a result, they increasingly value great experiences and the ability to connect with other people. This “people economy” is emotional. It’s a different game, with different rules, […]
US retailer Sears, a brand that once dominated shopping malls in the country, has filed for bankruptcy. Sears Holdings – which also owns Kmart – has filed for Chapter 11 bankruptcy protection. The company has suffered, along with many other traditional retailers, from rising online competition from firms such as Amazon. Sears has been closing […]
Virgin Trains and Stagecoach shared in £51.2m worth of dividends from the West Coast main line railway, shortly before walking away from another franchise. Virgin Rail Group’s dividends, for the year ending 31 March 2018, are almost double the £27.9m that was given back to its shareholders in 2015. The details come after the firms’ […]
A new tax on technology giants such as Facebook, Amazon and Google could raise £4.4bn a year across Europe, an EU commissioner has said. Pierre Moscovici, head of tax for the European Commission, said a deal was “doable by Christmas”. Good progress was being made, he said, in unblocking an issue that has caused controversy […]
