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Engage Customer

Our mantra is that organisations need to be where their customers are. They need to cut across their own internal silos, take a more holistic view of their customers, both internal and external, and deliver a consistent and appropriate service across all channels, offline, online, social and mobile. The critical role played by employee and customer engagement to business performance and profitability is being increasingly recognised by organisations across the globe.

Upcoming events

Virtual Customer Engagement Transformation

Virtual Customer Engagement Transformation

International Engage Awards

International Engage Awards

Virtual Customer Engagement Summit

Virtual Customer Engagement Summit

Future of the Contact Centre

Future of the Contact Centre

<span>Covid-19 Industry Survey: Have Your Say</span> - Free Download

Covid-19 Industry Survey: Have Your Say - Free Download

As a leading source of news and media content to a global industry of customer experience professionals, in April 2020 we decided to ask our community of 48,000 leaders how Covid-19 was affecting them from both a business and individual perspective, as this pandemic has changed the way that both organisations and humans will behave for the foreseeable future at the very least.

In a ten-question survey that covers every angle associated with the changes brought about by Covid-19, key leaders in the CX world gave up their valuable time to tell us how they feel, what they’re currently doing, what they wish they’d done differently and what they think the future holds. You’ll find the full list of answers comprehensively listed throughout the report, which hopefully makes for an insightful and interesting read that will help you on your own Covid-19 journey.

So, if you’re ready to delve into the world of customer experience and how your peers are coping with the impact of Covid-19, then let’s get started…

Presentation Case Studies

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