Odeon to reopen most cinemas with new safety...
2020 Future of the Contact Centre Conference...
Going digital-first: The key to providing...
2020 Future of the Contact Centre Conference...
Research reveals discord between marketers’...
Sainsbury’s counts the cost of Covid...
Virtual Future of the Contact Centre Case Study...
Virtual Future of the Contact Centre Case Study...
Engage Customer
Our mantra is that organisations need to be where their customers are. They need to cut across their own internal silos, take a more holistic view of their customers, both internal and external, and deliver a consistent and appropriate service across all channels, offline, online, social and mobile. The critical role played by employee and customer engagement to business performance and profitability is being increasingly recognised by organisations across the globe.
Nuisance calls and texts tumbled 20% in 2020 ...
Ikea starts buy-back scheme offering vouchers ...
Going out’ gear out and athleisure in for Boohoo ...
Customer experience suffers at large ...
Customers return to supermarkets as online ...
Shoppers say staff are key to improving ...
The Evolution of Customer Contact in a Rapidly Changing Consumer Environment
In times of unprecedented and fast-moving changes in our customers’ and our colleagues’ preferences, priorities and behaviours, contact centres are more than ever the beating heart of an organisation’s customer engagement strategy.
Upcoming events
Annual Review - A Year Like No Other - Free Download
As we start a new year year, we now start to look back and review. The pandemic has been hugely testing and upsetting, we have seen a seismic unplanned global shift that has affected the entire planet. There have been many reasons to look back on 2020 with sadness but there are also several things that have forced us to do things even better than ever and focus on the things that really do matter. The pace of change with never slowdown but perhaps the direction of focus might.
- – What our partners thought: Fantastic feedback from a number of 2020 partners on recent virtual events.
- – View form the chairs: Our Live Studio chairs provide an insightful review of our three flagship summits, a fantastic way to end the year.
- – New, interactive and live newsroom: A great way to deliver conference content, a real step forward in terms of delegate and speaker experience.
- – A year like no other, unplanned and unprecedented: The pandemic has created a seismic unplanned global shift that has affected the planet
Webinars
A Hybrid Hub and Spoke Model or 100% Work-From-Home?...
19th May 2021
5 reasons to add video to your strategy...
06th May 2021
White Papers
Guidebook: How to create social media content that shines...
18th January 2021
How to Create a Consumer App...
18th December 2020
Enhancing Agent Engagement: 5 WEM Strategies to Drive...
20th November 2020
Case Study Video Library
Watch your favourite case study video presentations from our on demand library.
An exclusive interview with Thomas Reby at Google...
An exclusive interview with Anand Roy at The...
notonthehighstreet.com Case Study: Earning...
Deliveroo Case Study: Learning from lockdown...
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