With a year that’s so far been filled with GDPR regulations changing the way that every organisation operates, as well as AI becoming more frequently used than ever before, it’s understandable to be at a crossroads in terms of where to go next with your customer engagement strategies.
The big news for 2018? Well, this year’s Summit is a two-day event for the first time ever, meaning that you get to enjoy more world class content than ever before.
Attending the Customer Engagement Summit provides a unique experience that can only be found at Europe’s largest event dedicated to customer and employee engagement professionals. With 90+ speakers across 4 topic halls and 24 topic streams, we’ll be delving deeper into the industry’s hottest trending topics, allowing you to head back to the office equipped to take your own customer experience to the next level.
The overarching theme of this year’s case-study led CPD accredited Summit relates to our people, and how coupling the potential of our workforce with new technology can lead to competitive gain.
So, don’t miss out – you can find out more about the day and secure your seat below.
House of Fraser has settled a legal row with a group of landlords removing one hurdle to a potential rescue deal. The deal means the department store chain can go ahead with its plan to close 31 of its 59 shops in January. The landlords had argued slashing rents on remaining stores was unfair to them, […]
Zendesk today announced an integration with WhatsApp that allows businesses to manage customer service interactions and engage with customers directly on WhatsApp. The integration connects conversations between businesses and their customers on WhatsApp within Zendesk. By extending customer support capabilities to WhatsApp, businesses that use Zendesk can now reach WhatsApp’s 1.5 billion users to provide […]
Litigation costs and settlements have made a big dent in Barclays’ profits for the first half of the year. Pre-tax profits fell from £2.3bn to £1.6bn after the bank paid out about £2bn, including a £1.4bn settlement with the US Justice Department. But without the charges, pre-tax profits jumped by 20% to £3.7bn, with the […]
Apple has become the world’s first public company to be worth $1 trillion (£767bn). The iPhone maker’s market value reached the figure in New York on Thursday and its shares closed at a new record high of $207.39. The stock has been rising since Tuesday when it reported better than expected results for the three […]
HSBC said it was “cautiously optimistic” about global growth as it announced a 4.6% increase in pre-tax profit for the first half of 2018. The bank said Asian economies remained robust despite growing trade tensions between China and the US. It also said its contingency plans for Brexit had not changed, despite growing warnings of […]
Online retail giant Amazon’s UK tax bill fell last year despite a near-trebling of profits. Amazon UK Services’ corporate tax bill was £4.6m, down from £7.4m a year earlier, latest accounts show. But the division, which operates the warehouse “fulfilment centres”, was able to defer £2.9m. It meant that the company paid £1.7m in tax, […]
Royal Bank of Scotland has seen first-half profits fall, but is on course to pay its first dividend in 10 years. The bank said it would be paying 2p a share as an interim dividend as soon as its $4.9bn (£3.8bn) settlement with the US Department of Justice over mortgage-backed securities was completed. The cost […]
By Andy Coghlan, Global Head of MarTech at Wipro Digital As digital marketing takes hold in organisations of all sizes, there is evidence that marketing leaders aren’t totally content with their martech investments. What will the marketing team of tomorrow look like? Andy Coghlan of Wipro Digital shares his views. The explosion of digital commerce […]
Neil Hammerton, CEO, Natterbox Communications today are less likely to involve having a conversation over the phone. A study by O2 gives credence to the stereotype that millennials hate to talk on the phone and reported that telephone apps used to make voice calls on smartphones are only the fifth-most-used app among consumers. When you consider […]
The boss of British Airways has criticised long queues at Heathrow, saying arrivals face two-hour waits to get through border control. Alex Cruz has written a letter to the Times saying queues at the London airport are “significantly worse” than other major hubs across the world. The letter is in response to proposals for “UK-only” lines after […]
