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Engage Customer

Our mantra is that organisations need to be where their customers are. They need to cut across their own internal silos, take a more holistic view of their customers, both internal and external, and deliver a consistent and appropriate service across all channels, offline, online, social and mobile. The critical role played by employee and customer engagement to business performance and profitability is being increasingly recognised by organisations across the globe.

The Only Constant is Change: The Role of Human Experience and Tech in Transforming CX

We’re living in the most transformational period than many have ever experienced, voice of the customer and the experiential aspect of CX is more important than ever. Exploring the role of human experience and technology as CX becomes increasingly driven by holistic, predictive and precise data solutions, examining how data and analytics are integral to the future.

£50 FLASH SALE + VAT (per On Demand license)
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Upcoming events

International Engage Awards

International Engage Awards

Future of the Contact Centre Conference

Future of the Contact Centre Conference

Customer Engagement Transformation Conference

Customer Engagement Transformation Conference

Knowledge Management Conference

Knowledge Management Conference

<span>Connected Business 2021 in The Times</span> - Free Download

Connected Business 2021 in The Times - Free Download

Engage Business Media are pleased to announce a partnership with Raconteur and The Times in the 2021 Connected Business Special Report, published in The Times. From the rise of ransomware as a service to the burnout caused by video conferencing, connected technology is not without its challenges. However, as our Connected Business report examines, savvy organisations are finding new ways to use this tech to protect, connect and synchronise their workforce to thrive in the new normal

  • – Shaping the future workplace: Five business leaders discuss how the pandemic has reshaped office life.
  • – What it really means to be a connected business: For employers planning to adopt hybrid working after the pandemic.
  • – How connected tech can help throughout the customer journey: With a few judicious technology choices, a company can offer high-quality experiences.
  • – Tough to crack? Poor password habits: When choosing a password, too many of us still use unmixed names and numbers for their simplicity.

Case Study Video Library

Watch your favourite case study video presentations from our on demand library.

An exclusive interview with Thomas Reby at Google

An exclusive interview with Thomas Reby at Google...

Click to View Available to watch when you subscribe
An exclusive interview with Anand Roy at The Walt Disney Company

An exclusive interview with Anand Roy at The...

Click to View Available to watch when you subscribe
notonthehighstreet.com Case Study: Earning trust and loyalty in a world post-lockdown – Emilie Mouquot, Notonthehighstreet

notonthehighstreet.com Case Study: Earning...

Click to View Available to watch when you subscribe
Deliveroo Case Study: Learning from lockdown with Deliveroo – Stanford Swinton, Deliveroo

Deliveroo Case Study: Learning from lockdown...

Click to View Available to watch when you subscribe

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