How 2020 Has Shaped Customer Experience, And What Lies Ahead
Posted 10th February 2021
Thought leadership
The closure of many businesses, some companies skyrocketing fast due to covid, nationwide lockdowns, and the constant reminders that ill-health lurks around the corner, have fundamentally changed consumer behavior and the way in which businesses interact with their customers.
Whichever way you look at it, 2020 has been a year for the history books. The closure of many businesses, some companies skyrocketing fast due to covid, nationwide lockdowns, and the constant reminders that ill-health lurks around the corner, have fundamentally changed consumer behavior and the way in which businesses interact with their customers.
Read the full article at: www.forbes.com
