How 2020 Has Shaped Customer Experience, And What Lies Ahead

The closure of many businesses, some companies skyrocketing fast due to covid, nationwide lockdowns, and the constant reminders that ill-health lurks around the corner, have fundamentally changed consumer behavior and the way in which businesses interact with their customers.
Whichever way you look at it, 2020 has been a year for the history books. The closure of many businesses, some companies skyrocketing fast due to covid, nationwide lockdowns, and the constant reminders that ill-health lurks around the corner, have fundamentally changed consumer behavior and the way in which businesses interact with their customers.
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