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About: Engage Customer

Engage Customer

Engage Customer provides its community of over 48,000 leaders with a series of hugely successful live events, which include: industry-recognised Conferences, Director Forums, top-level Roundtable Focus Group Workshops, the must-attend annual Customer Engagement Summit, now in its 9th year, and the Annual Engage Awards.

Over the past decade we have provided our Engage Customer community with a series of hugely successful and industry leading face 2 face live events including Conferences, Directors Forums, Leadership Roundtable Focus Groups including our flagship ‘must attend’ Annual Customer Engagement Summit now in its 9th year, which has grown once again to become a 2 day event, attended by over 1,200 senior industry professionals, the International Engage Awards taking place in the evening after the first day. We are in an enviable position of successfully attracting these C-level, Senior Director-level Management, and Heads of responsible, for the implementation and strategy of their customer and employee engagement. Our conferences enjoy 30% annual year-on-year growth and are  industry-recognised leading events within their sector.

Our case study driven conferences have a laser focus on ensuring we provide current and relevant success-led content relating to the latest industry challenges, our presenters are from world class heavy hitting brands such as Amazon, Barclays, BBC, Google, John Lewis, Mercedes, Liverpool F.C, M&S, Netflix, NHS, Sky, and Virgin to name a few. Quite often we secure new speakers to the stage before they are seen on the circuit elsewhere. Our highly engaged senior end user audiences are the backbone of our events, and their experience when attending our events is of paramount importance to us. We pride ourselves on showcasing thoughtprovoking implementable ‘how-to’ success-driven content, helping  these industry leaders overcome challenges and helping to further educate them with examples of excellence and best practice.

These communities are supported by our dynamic news driven industry recognised website EngageCustomer.com, publishing a weekly newsletter providing a round up of the week news, ground breaking Webinars, podcasts, research, surveys and more – collectively reaching over 250,000 professionals every month.

Joined-up effective customer and employee engagement

  • Live Events
    We are proud to be recognised as organising industry leading live events, boasting world class case study content and enjoying 20% growth each year. Each year we welcome over 5,000 delegates to our conferences, and recruit over 500 speakers providing an enviable line up of household brands from Amazon to Zurich.
  • Focus Groups
    A platform where like-minded professionals come together, voice their thoughts and share experiences in a structured professional environment. These dynamic and highly engaging think tanks stimulate thought leadership discussions and provide valuable ‘take-home’ implementable knowledge. Hosting a focus group forges meaningful relationships, positions you as a market leader whilst providing powerful insights into the key issues within the enterprise.
  • Engage Awards
    The Engage Awards are recognised by the industry as the only Awards programme celebrating excellence in both customer and employee engagement. Now in their fourth year they continue to shine a light on organisational excellence and also recognise individuals who have accomplished significant achievements within the fast evolving customer and employee engagement market.
  • Webinars
    Our hugely popular Digital opportunities include our weekly Webinars, attracting between 200-700 registrations per webinar providing GDPR compliant leads. Our Sponsored Surveys, using our market-leading first-party data to survey our entire community, also providing GDPR compliant contact details of downloads.
  • Surveys
    Individually designed surveys to meet your information needs. The sponsored survey provides a flexible approach to designing, developing and running industry specific research. Using our market-leading first-party data you can survey our entire community; each survey is tailored to your specific needs and requirements.

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