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CX Today reports on the latest customer experience technology news from around the globe.Read similar Contact Centre news here…

Studies prove that happy employees are up to 12% more productive than their counterparts. A happy staff member is a successful one, which means many companies spend a lot of time and effort finding ways to keep their teams smiling.

One of the best strategies we discovered during 2020 was the option to give your employees the freedom to work from home, or another flexible environment. Studies tell us that around 48% of respondents are working remotely, and those working from home are generally happier. Remote workers scored a 73 out of 100 for happiness.

What’s more, 38% of workers say they’d like to work from home more frequently than they used to once the restrictions of the pandemic have subsided. Another 19% indicated that they would prefer to work remotely all of the time.

Read the full article at: www.cxtoday.com

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