B2B Engagement

Yesterday, NICE inContact announced its partnership with Atos, one of France’s top listed compagnies and a global leader in digital transformation with over 110,000 employees in 73 countries. This will make NICE inContact CXone a preferred solution for Contact Centre as a service and bring CXone to the company’s installed base of hundreds of thousands of contact centre agents across the globe as well as new customers.

NICE inContact CXone will be integrated with Circuit and sold by Atos under the name Cloud Contact Centre – powered by CXone, to deliver one unified, digital-first omnichannel cloud customer experience platform, and compliments the OpenScape contact centre solution which Atos will continue to offer for on-premise and hosted requirements.

“Contact centre organisations of all sizes around the world are moving to the cloud to power immersive and engaging customer experiences that drive down costs while building loyalty, advocacy and wallet share,” said Paul Jarman, NICE inContact CEO. “Our partnership with Atos demonstrates NICE inContact’s accelerated international expansion. We’re delighted to work together to bring the benefits of the cloud to thousands of agents and customers.”

Commenting on the partnership, Simon Skellon, Chief Sales Officer for Atos’ UCC division endorsed this view. “For many customers, the move to cloud is a central element of their digital transformation strategy and by offering them NICE inContact’s world-class cloud platform underpinned by Atos’ proven leadership in Workplace Services, they have the perfect opportunity to migrate to a true digital-first omnichannel customer experience – whether served directly by Atos, or via a member of our extensive partner community.”

This partnership affords Atos a market leading contact center as a service (CCaaS) position with CXone.

With an Atos installed base ranging from the smallest businesses to the very largest corporations and governmental agencies, both parties are excited about the potential of the new partnership, which is effective immediately and globally.

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