Avaya takes customer engagement higher
Avaya has unveiled a set of new software and cloud-based services designed to transform the way enterprises and organisations work. Avaya’s simple, intuitive solutions help employees to work more effectively, engage more easily, and make decisions faster so organisations can experience the advantages of a new age of collaboration.
Key features include:
- New software makes it possible to easily embed collaboration capabilities into other applications
- Enhanced collaboration and communication platform provides a comprehensive midmarket solution with the industry’s smallest footprint
- New cloud service for enabling SMS text messages to any device takes mobile collaboration to the next level
These are the latest developments in Avaya’s transformation: Six years ago the company began a shift from a telecommunications company to a provider of mobile, open, scalable collaboration and communications solutions for companies of all sizes. These new offerings are part of the $2.5 billion investment in R&D made by Avaya during this time to reshape its portfolio for the future of collaboration.
Avaya says it makes it possible for companies and organisations of all sizes to begin collaborating in new ways. Avaya designed out the complexity from its software and cloud-based services so employees can get to work faster and to work smarter. Open platform technology in Avaya’s solutions removes many of the barriers that slow business innovation, customer service and revenue generation and allows employees and partners to act as a team whether they are mobile or in the office.