Meet our 2023 winners!
Last night, we held our annual Engage Awards ceremony, celebrating the innovative customer engagement strategies of companies from all over the globe. Our glittering Awards Ceremony took place at The Brewery in London, where the British comedian Hugh Dennis delighted the audience and announced the 2023 winners.
Discover the winners, runners-up, and finalists in each category below!
BEST BUSINESS TRANSFORMATION STRATEGY
WINNER: FRED. OLSEN CRUISE LINES
HIGHLY COMMENDED: SKY UK - GROUP SERVICE MANAGEMENT
BEST CUSTOMER AND EMPLOYEE ENGAGEMENT PROGRAMME
WINNER: PHOENIX GROUP
HIGHLY COMMENDED: NKD + Australia Post
BEST CUSTOMER CENTRIC STRATEGY
WINNER: NATIONAL GRID
HIGHLY COMMENDED: PHOENIX GROUP
HIGHLY COMMENDED: FRED. OLSEN CRUISE LINES
BEST CUSTOMER CONTACT TRANSFORMATION
WINNER: BEAUTY PIE
HIGHLY COMMENDED: NATWEST
BEST CUSTOMER SERVICE TEAM
WINNER: UK POWER NETWORKS
HIGHLY COMMENDED: UTILITA ENEGERY LIMITED
HIGHLY COMMENDED: CROMWELL
BEST USE OF CUSTOMER INSIGHT
WINNER: WHITBREAD AND IPSOS
HIGHLY COMMENDED: UTILITA ENERGY
HIGHLY COMMENDED: BUPA UK INSURANCE
BEST USE OF INNOVATION IN CUSTOMER ENGAGEMENT
WINNER: UTILITA ENERGY
HIGHLY COMMENDED: OVO ENERGY
HIGHLY COMMENDED: CARREFOURSA
BEST USE OF TECHNOLOGY IN CUSTOMER ENGAGEMENT
WINNER: NATWEST
HIGHLY COMMENDED: MALLCOMM
HIGHLY COMMENDED: DAVIES & ESURE
BEST USE OF VOICE OF THE CUSTOMER
WINNER: BELRON INTERNATIONAL
HIGHLY COMMENDED: WHITBREAD AND IPSOS
Considering that the Engage Awards received a record-breaking number of entries this year, we would like to extend our congratulations to the award winners once more!
Read the success stories of the 2023 winners here. Over the coming weeks, we will also be conducting interviews with the 2023 winners and sharing their success stories.
Those interested in entering the 2024 Engage Awards can do so from January 22nd.