The world of business process outsourcing (BPO) and global business services (GBS) is highly...
An exclusive interview with the Head of Digital and Customer Experience at E.ON Next, Abdul Khaled....
Hello! Please introduce yourself and your current role My name is Dan Gingiss and I am a customer...
An interview with the founder of Rod Jones Contact Centre Consulting
An interview with the CEO and Founder of Customer Experience Consultancy Ltd.
An interview with Amanda Whiteside, Head of GTM Revenue Enablement at Freshworks
An interview with the CEO of the CCMA (Call Centre Management Association)
An interview with the CEO of The Institute of Customer Service
An interview with the winners of the Best Use of Customer Insight award
An interview with the winner of the Best Customer Contact Transformation award
An interview with the winner of two categories in the 2023 Engage Awards
An interview with the winner of the Best Use of Voice of the Customer award
An interview with the author of CustomHER Experience
A pre-event interview with the CEO of The Institute of Customer Service
A pre-event interview with the Customer Experience Manager of Ella’s Kitchen
A pre-event interview with BNP Paribas Real Estate's Head of Experience
A pre-event interview with the Head of Customer Information at Arriva Rail London
An interview with Kramp’s Customer-Centric Culture Manager
An interview with CX enthusiast and keynote speaker, Steven van Belleghem
An interview with the CEO of The Institute of Customer Service (ICS)
An interview with the Founder of BrandLove
More and more brands are offering unique experiences for their customers. As a result, customer...
An interview with the Founder and CEO of Solutioneers
An interview with OneWeb’s Chief of Staff & Head of PMO
An interview with the Head of Worldwide Customer Optimisation and Enablement at Amazon Web Services
An interview with Virgin Media O2’s Director of Sales, Retention & Retail Stores
A post-event interview with NatWest’s Integration and Partnerships Lead (Youth and Families)
Earlier this year, we held our annual Customer Engagement Transformation Conference, where 40...
A post-event interview with the Head of Service at MANUAL
A pre-event interview with the Go-Ahead Group’s Customer and Commercial Director
A pre-event interview with Beauty Pie’s Senior Member Happiness Manager
A pre-event interview with Sky’s Head of Digital: CX & Tech Futures
A pre-event interview with a much-anticipated speaker
Today, organisations are faced with multiple challenges when trying to navigate the current CX...
This February, we had the pleasure of hearing from Michelle Ansell at our Future of Customer...
This week we had the pleasure of chatting with Ekaterina Mamonova, Global Marketing and Customer...
Dale Danville: “Prioritise Customer Experience and Make It a Central Part of Your Company’s Culture”
An interview with Sky’s CX Manager, Dale Danville
An interview with Moneypenny’s Group CEO
Sunseeker International won the Best Use of Innovation in Customer Engagement Award at our 2022...
An interview with Chandni Bhatt – Senior Manager, Member Happiness at Beauty Pie
An interview with Sky’s Service Strategy Manager
An interview with the CEO of the Conversation Design Institute. Earlier this month, we held our...
An interview with Head of Services at Naked Wines
The private bank and wealth manager Coutts earned the Best Use of Technology in Customer Engagement...
With this year’s Knowledge Management Conference just a few weeks away, we’ve decided to sit down...
In this piece, Julien Rio, Marketing Director at RingCentral Engage Digital, talks through five...