Which of These 12 Awards Does Your Team Deserve to Win?

To say that the past few years have been difficult for both organisations and individuals would be an understatement, with many leaders having to pivot, twist and turn more than ever before. What’s more important than ever during these times, though, is to recognise your team’s hard work and validate the success of your efforts.

In 2022, our Engage Awards sought to recognise the organisations which have worked hard to overcome the challenges brought about by recent times. Following the success of the 2022 Awards, we have introduced even more categories this year, allowing more companies to reflect on their achievements and celebrate their teams.

“After a record-breaking 2022 for the Engage Awards, 2023 marks a very exciting year for the programme as we take our glittering ceremony to a new venue in the shape of The Brewery, London. We know from our community that there are some fantastic initiatives being implemented within the customer and employee engagement landscape and we can’t wait to celebrate the success of those organisations who put human experience at the core of everything they do,” commented Nicholas Rust, Managing Director at Engage Business Media.

12 AWARDS CELEBRATING CUSTOMER ENGAGEMENT

1. BEST USE OF INNOVATION IN CUSTOMER ENGAGEMENT – SME

This Award will go to the SME organisation (250 employees or under) that can demonstrate how it has introduced innovation to make advances in the field of customer engagement. This innovation can take the form of new technology new working practices or anything else that has made a positive difference to the organisation and the way it operates.

2. BEST USE OF INNOVATION IN CUSTOMER ENGAGEMENT - LARGE ENTERPRISE

This Award will go to the Enterprise (more than 250 employees) that can demonstrate how it has introduced innovation to make advances in the field of customer engagement. This innovation can take the form of new technology new working practices or anything else that has made a positive difference to the organisation and the way it operates.

3. BEST USE OF TECHNOLOGY IN CUSTOMER ENGAGEMENT - SME

This Award will go to the SME organisation (250 employees or under) that can best demonstrate how its use of technology has been instrumental in making advances in the field of customer engagement. The implementation of this technology must be measurable, sustainable and have contributed to the performance and/or profitability of the organisation.

4. BEST USE OF TECHNOLOGY IN CUSTOMER ENGAGEMENT - LARGE ENTERPRISE

This Award will go to the Enterprise (more than 250 employees) that can best demonstrate how its use of technology has been instrumental in making advances in the field of customer engagement. The implementation of this technology must be measurable, sustainable and have contributed to the performance and/or profitability of the organisation.

5. BEST USE OF VOICE OF THE CUSTOMER

This Award will go to the organisation that introduces an effective, sustainable and successful VOC programme that improves its understanding and insight of customer behaviour and needs and has used that programme to improve its customer experience offering. The implementation of the VOC programme must be measurable and have made a positive contribution to the overall customer experience offering.

6. BEST CUSTOMER CONTACT TRANSFORMATION

This Award will go to the organisation that has successfully transformed their customer contact and enhanced the customer experience at each touchpoint throughout the customer journey. The success of the strategy must be measurable and have made a positive contribution to the overall customer experience offering.

7. BEST BUSINESS TRANSFORMATION STRATEGY

This Award will go to the organisation that has turned their customer/employee engagement strategies around and has seen a significant and measurable change in engagement levels. The organisation will have implemented new and innovative strategies, and these will have had a positive contribution to the performance and/or profitability of the organisation.

8. BEST CUSTOMER AND EMPLOYEE ENGAGEMENT PROGRAMME

This Award will go to the organisation that has introduced an effective, sustainable and successful customer and employee engagement programme that improves its understanding and insight of customer and employee behaviour and needs, and uses that strategy to improve both its customer and employee experience offering. The implementation of the programme must be measurable and have made a positive contribution to the overall customer and employee experience offering.

9. BEST CUSTOMER SERVICE TEAM

For customer service teams who create excellent customer experiences via each channel that they operate within. Entries should include evidence of how the team work together to deliver the CX, evidence of a true customer centric culture and evidence of customer satisfaction results.

10. BEST USE OF CUSTOMER INSIGHT

This Award will go to the organisation that best demonstrates an insight into the needs and behaviours of its customers. This demonstration of understanding will have attracted, retained and influenced customers to gain increased customer loyalty and satisfaction. Results will be measurable and will have had a positive contribution to the performance and/or profitability of the organisation.

11. BEST CUSTOMER CENTRIC STRATEGY

This Award will go to the organisation that has successfully implemented a strategy that puts the customer at the heart of everything they do. The success of the strategy must be measurable and have made a positive contribution to the overall customer experience offering.

12. BEST USE OF TRAINING

This Award will go to the organisation that demonstrates how it has used training to help make advances in the field of customer and/or employee engagement. The training strategy or programme implementation must be measurable, sustainable and have made a positive contribution to the performance and/or productivity of the organisation.

HOW TO ENTER

Entering the 2023 Engage Awards is short and easy, consisting of only 3 simple steps:

1. Creating an account on our entry platform
2. Selecting your awards category and answering 6 entry questions
3. Uploading your supporting evidence

If you have a success story you would like to share, make sure you submit your entry here by July 17^th.

Judging will commence on July 24th, and the finalists will be revealed on September 18th.

The winners will be announced at the annual Engage Awards ceremony, which will take place on November 28^th at The Brewery in London.

Need inspiration? Read our round-up of the 2022 Engage Awards to find out what last year’s award winners did.