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Video Library
An exclusive interview with Thomas Reby at Google
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An exclusive interview with Anand Roy at The Walt Disney Company
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notonthehighstreet.com Case Study: Earning trust and loyalty in a world post-lockdown – Emilie Mouquot, Notonthehighstreet
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Deliveroo Case Study: Learning from lockdown with Deliveroo – Stanford Swinton, Deliveroo
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Tottenham Hotspur FC Case Study: Customer Engagement the Spurs way – Mathijs Leenhouts, Tottenham Hotspur FC & Nick Brice, Soul Corporations
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BOSE Case Study: Making our customers feel more do more and be more – Jorma Kremser, Bose
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Virgin Money Case Study: The Power of Emotion – Madeleine Linden, Virgin Money
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The Cobra Beer Story: The Power of the Brand – Lord Karan Bilimoria, Cobra Beer
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FA Case Study: Digitisation of grassroots football – Ross Antrobus, The Football Association
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NBC/Universal Case Study: Keeping Up With the Customer – Mark Carter, NBCUniversal Media, LLC
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Volkswagen Group Case Study: From flat to three dimensional stars- to give the stars life via AI and VoC – Carina Ahlberg, Volkswagen Group
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Pizza Hut Case Study: Culture, Technology and the Need for Easier – David Sturdee, Pizza Hut
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NatWest: Changing Customer Expectations
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Gartner Keynote: How Inspirational Organizations Stand Out in Adapting to Customerssode
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Twitter: Lockdown 2020-what social data can tell us about what’s next
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Santander: Embrace the Irrational. Behavioural science breeds better design
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Exclusive Interview: Network Rail – An exclusive insight into Norrie Courts’ role
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BT Openreach: Transform from the inside out
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