Knowledge

Case study Categories: Video Library

An exclusive interview with Thomas Reby at Google

An exclusive interview with Anand Roy at The Walt Disney Company

notonthehighstreet.com Case Study: Earning trust and loyalty in a world post-lockdown – Emilie Mouquot, Notonthehighstreet

Deliveroo Case Study: Learning from lockdown with Deliveroo – Stanford Swinton, Deliveroo

Tottenham Hotspur FC Case Study: Customer Engagement the Spurs way – Mathijs Leenhouts, Tottenham Hotspur FC & Nick Brice, Soul Corporations

BOSE Case Study: Making our customers feel more do more and be more – Jorma Kremser, Bose

Virgin Money Case Study: The Power of Emotion – Madeleine Linden, Virgin Money

The Cobra Beer Story: The Power of the Brand – Lord Karan Bilimoria, Cobra Beer

FA Case Study: Digitisation of grassroots football – Ross Antrobus, The Football Association

NBC/Universal Case Study: Keeping Up With the Customer – Mark Carter, NBCUniversal Media, LLC

Volkswagen Group Case Study: From flat to three dimensional stars- to give the stars life via AI and VoC – Carina Ahlberg, Volkswagen Group

Pizza Hut Case Study: Culture, Technology and the Need for Easier – David Sturdee, Pizza Hut

NatWest: Changing Customer Expectations

Gartner Keynote: How Inspirational Organizations Stand Out in Adapting to Customerssode

Twitter: Lockdown 2020-what social data can tell us about what’s next

Santander: Embrace the Irrational. Behavioural science breeds better design

Exclusive Interview: Network Rail – An exclusive insight into Norrie Courts’ role

BT Openreach: Transform from the inside out