B2B Engagement

Google hit with record £3.9bn fine by EU over Android

Google has been fined a record €4.34bn ($5bn; £3.9bn) over Android. The European Commission said the firm had used the mobile operating system to illegally “cement its dominant position” in search. The firm’s parent Alphabet has been given 90 days to change its business practices or face further penalties of up to 5% of its average […]

Accountancy firm gaffe disrupts Mothercare rescue plans

The future of 21 Mothercare stores has been left uncertain after the struggling retailer admitted that its advisers, KPMG, got their sums wrong. Last Friday, the firm said lenders had backed a restructuring plan including store closures and rent reductions. However, it has now emerged that plans for one division had not been approved by […]

CYBG sweetens its offer for Virgin Money

The owner of Clydesdale Bank and Yorkshire Bank, CYBG, has sweetened its £1.6bn offer to buy Virgin Money. Under the new terms, Virgin Money shareholders would own 38% of the new merged business instead of 36%. CYBG and Virgin Money said the move would create “the UK’s first true national banking competitor” as an alternative […]

Suppliers fear price squeeze after Sainsbury’s deal with Asda

Companies that supply products to Sainsbury’s and Asda fear they could be negatively impacted when the two grocery chains merge. Sainsbury’s boss Mike Coupe has pledged to cut prices on everyday products by around 10% after the deal. But suppliers fear they will have to shoulder the cost of those savings. “There will be plenty of losers […]

Firms turn ‘home’ as protectionism bites according to new HSBC report

Businesses are concerned about the cost of rising protectionism, yet are optimistic about their international business prospects, according to a new report from HSBC, ‘Navigator: Now, next and how for business.’ Of the 6,000 firms surveyed globally, three in five (61%) think governments are becoming more protective of their domestic economies. This sentiment is strongest among […]

Lego admits to making too many bricks

The company voted the world’s most powerful brand Lego said sales and profits had fallen for the first time in 13 years, blaming the weak performance on having to sell off excess stock cheaply. A Lego spokeswoman said it had “too much” stock in warehouses and shops. “There wasn’t enough room to get 2017 toys […]

Vendors partner to provide innovative AI solution aimed at improving the customer experience

Diabolocom, an operator and cloud solutions provider for omnichannel customer interactions management, and xBrain, publisher of the satisfaction.AI conversational services technology, have announced a new partnership aiming to boost the development and use of artificial intelligence (AI) to help improve customer relationships. Sharing the conviction that the role of the AI is to increase human […]