B2B Engagement

Nationwide voted the most trusted financial services provider

Nationwide is the UK’s most trusted financial service provider for 2018, according to new research from experience management company, Qualtrics. The research, which surveyed 1,000 UK consumers about the banks and financial services they use, explored aspects including customer loyalty and trust, and the technology trends that are defining the future of banking. Of the […]

Three in four firms unable to honour GDPR data requests

As many as three in four organisations in the UK are at present unable to fulfil an essential requirement under GDPR that mandates organisations to fulfil data access requests from their customers within 30 days of receiving such requests. According to a report from cloud data integration solutions provider Talend, only 17 percent of organisations […]

Ocado shares rise after M&S deal report

Ocado shares rose as much as 6.7% after a report suggested it may agree a deal with Marks and Spencer to deliver its food and drink. M&S could buy distribution centres and vans from Ocado, the Mail on Sunday reported. It has been exploring options for food delivery online in a bid to catch up […]

Facebook to integrate WhatsApp, Instagram and Facebook

Facebook plans to integrate its messaging services on Instagram, WhatsApp and Facebook Messenger. While all three will remain stand-alone apps, at a much deeper level they will be linked so messages can travel between the different services. Facebook told the BBC it was at the start of a “long process”. The plan was first reported […]

Ryanair issues profit warning as fares fall

Ryanair has cut its profit forecast blaming lower-than-expected air fares. The airline’s chief executive, Michael O’Leary, said Ryanair could not rule out even lower fares, which are expected to fall 7% this winter. He said the low fares were already causing problems for rivals, including Flybe which was rescued last week. Profits are now expected […]

RingCentral to expand customer engagement portfolio with acquisition of Connect First

RingCentral a leading provider of enterprise cloud communications and collaboration solutions, today announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Connect First’s platform is deployed by customers such as the ASPCA, Carnival Cruise Line, Party City, PBS, United Way, and Business […]

Festive season on the high street: The winners and the losers

Many of the UK’s largest shopping chains have reported Christmas sales and it’s a very mixed picture. While the trade body for shops, the British Retail Consortium, said it’s been the worst Christmas for retailers in 10 years, some shops have had a relatively good festive period. “Retail is facing the most disruption it’s ever faced,” […]

Winter likely to finish off some small energy suppliers say analysts

More small energy suppliers are likely to go bust this winter, analysts say, leading to potential disruption and higher costs for customers. Economy Energy was the latest to collapse earlier this month, following customer complaints about service including delayed bills and refunds. It followed a string of similar collapses and analysts say five or 10 […]

Supermarkets in New Year price war

The UK’s biggest supermarkets have launched a range of price cuts. On Monday, Morrisons said it would cut prices by an average of 20% on 935 products, including tinned tomatoes, cereals and multivitamins. Also on Monday, Tesco, which is celebrating its centenary, said it was cutting the price of hundreds of products this month in […]