B2B Engagement

Big four accountancy firms face major overhaul under new plans

The UK’s Big Four accountancy firms are facing a major shake-up under reforms proposed by the competition watchdog. The Competition and Markets Authority (CMA) wants to separate audit from consulting services, while also encouraging a wider choice of auditors. The review follows high-profile company collapses such as construction firm Carillion, which was audited by KPMG. […]

Two of the ‘big six’ energy companies scrap merger plan

Energy firm SSE has scrapped its plan to merge its retail business with rival Npower, blaming “very challenging market conditions”. The deal would have created the UK’s second-biggest energy supplier. The two said last month they would have to renegotiate the deal, which had been cleared by the regulator, because of the government’s new price […]

Bupa appoints Kantar TNS to deliver CX excellence with four year partnership

Leading insight agency and CX specialist Kantar TNS has agreed a new partnership with Bupa UK worth £2.5 million to support the healthcare specialist develop its customer experience (CX) programme. The four-year contract will see Kantar TNS working across Bupa UK’s insurance, health services (wellness centres, health clinics, Bupa Cromwell Hospital), care services (care homes […]

Thomas Cook issues second profit warning in two months after UK heatwave

Thomas Cook has warned that its annual profits are set to be about £30m lower than expected, its second profit warning in two months. Earnings at its tour operator unit were £88m lower in the year to September, as people delayed booking holidays because of the prolonged heatwave at home. It also said its bookings […]

Virgin Atlantic in talks to rescue up for sale rival Flybe

Flybe and Virgin Atlantic have confirmed they are in talks about a sale or closer alliance. The move comes after cash-strapped Flybe put itself up for sale earlier this month. The Exeter-based regional airline said that Virgin was “one of the parties” it has been in discussions with. Last month, Flybe warned its full-year losses would […]

Brexit fears fail to put the brake on EasyJet bookings for next year

Fears of Brexit disruption have failed to deter passengers from booking flights next summer with EasyJet. Bookings were “promising” and slightly ahead of summer this year, with half its seats sold for the first half of 2019, the airline said. Pre-tax profits soared 41% to £578m for the year to 30 September. Chief executive Johan […]