B2B Engagement

Supermarkets in New Year price war

The UK’s biggest supermarkets have launched a range of price cuts. On Monday, Morrisons said it would cut prices by an average of 20% on 935 products, including tinned tomatoes, cereals and multivitamins. Also on Monday, Tesco, which is celebrating its centenary, said it was cutting the price of hundreds of products this month in […]

John Lewis partnership enjoys double digit pre-xmas trading boost

Retail chain John Lewis Partnership saw an 11% rise in sales in the last week of 2018 compared with a year earlier. The partnership includes both John Lewis department stores and Waitrose supermarkets. John Lewis reported very strong sales on Christmas Eve itself – which was included in the last week of trading – as […]

HMV to honour gift cards despite going into administration

HMV will continue to accept customers’ gift cards so long as stores keep trading, administrators KPMG have said. It comes after the High Court appointed KPMG to run the music retailer, which collapsed for the second time in six years after a sharp fall in sales. In 2013 administrators faced an angry backlash after initially […]

Digital transformation projects will continue to disrupt the CX in 2019 says vendor

Over the last few years, digital transformation has been one of the biggest buzzwords in business and with organisations understanding the benefits that technologies such as AI, IoT and big-data analytics can bring, projects have been executed, bringing improved efficiencies, cost reductions and improvements to business processes. According to Aspect Software, these projects will continue […]

Big four accountancy firms face major overhaul under new plans

The UK’s Big Four accountancy firms are facing a major shake-up under reforms proposed by the competition watchdog. The Competition and Markets Authority (CMA) wants to separate audit from consulting services, while also encouraging a wider choice of auditors. The review follows high-profile company collapses such as construction firm Carillion, which was audited by KPMG. […]

Two of the ‘big six’ energy companies scrap merger plan

Energy firm SSE has scrapped its plan to merge its retail business with rival Npower, blaming “very challenging market conditions”. The deal would have created the UK’s second-biggest energy supplier. The two said last month they would have to renegotiate the deal, which had been cleared by the regulator, because of the government’s new price […]

Bupa appoints Kantar TNS to deliver CX excellence with four year partnership

Leading insight agency and CX specialist Kantar TNS has agreed a new partnership with Bupa UK worth £2.5 million to support the healthcare specialist develop its customer experience (CX) programme. The four-year contract will see Kantar TNS working across Bupa UK’s insurance, health services (wellness centres, health clinics, Bupa Cromwell Hospital), care services (care homes […]