B2B Engagement

Sainsbury’s and Asda vows price cuts if £1bn merger given green light

Sainsbury’s and Asda say their planned merger will save them £1.6bn in cost savings and allow them to pass on £1bn in price cuts to savers. The two supermarket giants are battling to convince the Competition and Markets Authority (CMA) to allow them to join forces, a move that would see them leapfrog Tesco to […]

RBS trials biometric fingerprint bank card

Royal Bank of Scotland is to pilot a biometric bank card which will allow customers to verify a purchase using their fingerprint. Those taking part in the trial will not need to use a Pin code to verify transactions of more than £30. RBS said the technology was designed to increase security and make payments […]

Customer Thermometer hots up with Stevie Award for service

Customer Thermometer, a market leader in survey solutions, has scooped the gold accolade at the 2019 Stevie Awards for Customer Service Department of the Year (Computer Software – Up to 100 Employees). It beat off stiff competition, with 14 companies picking up a silver award and 10 companies getting a bronze recognition in the same […]

Ride hailing company Lyft losses grow ahead of $25bn floatation

Lyft, the ride-hailing company, has revealed that it is yet to make a profit ahead of an initial public offering (IPO) which could value the firm at between $20bn and $25bn. The company is racing its larger ride-sharing rival Uber to list its stock. In its prospectus, Lyft published detailed financials for the first time, […]

B2B e-commerce lagging behind B2C for the CX

Poor product visualisation is preventing almost a quarter of B2B customers from making purchases online, according to a new report by leading full-service e-commerce agency PushON. PushON surveyed 500 key business decision makers from up and down the country and found that, although the majority of B2B customers (78%) actually prefer to shop online, 22% have […]

M&S and Ocado to start home delivery service next year

Marks & Spencer and Ocado have confirmed a deal which will give the High Street retailer a home delivery service for the first time. M&S will buy a 50% share of Ocado’s retail business for £750m. The joint venture will be called Ocado and will deliver M&S products from September 2020 at the latest, when […]

Flybe signs Virgin deal despite criticism of it’s management

Troubled airline Flybe has agreed a deal to continue operating, despite criticism of the arrangement. Connect Airways, a consortium led by Richard Branson’s Virgin Atlantic, paid a total of £2.8m for Flybe’s assets and operations. At least one rival approach for Flybe was rejected. The Exeter-based regional airline put itself up for sale last November, […]

Sainsbury’s Asda merger faces crunch decision

A key decision that could reshape the UK’s supermarket sector is due shortly, with Sainsbury’s and Asda waiting to hear if their proposed merger can go ahead. Should the deal go through, the combined group would knock Tesco off its perch as the UK’s biggest supermarket chain. But concerns over whether shoppers could face higher […]

Online hotel booking sites agree to end “misleading” sales tactics

Expedia, Booking.com, Agoda, Hotels.com, ebookers and trivago have been investigated over pressure selling and misleading discount claims, the competition watchdog says. The Competition and Markets Authority (CMA) was concerned the sites were making rooms seem more popular than they were. The sites will now say if commissions they receive affect the results. They also agreed […]