Blog Squad

Top 5 CX habits for 2019: Focus on Innovation and Action

By Claire Sporton, SVP, Customer Experience Innovation, Confirmit Can you believe we are well into February already? Have you recovered from the inevitable round of 2019 kick-off and planning meetings? Are you back in the swing of things? Jolly good. Now, onto more important matters – how many New Year’s Resolutions have you managed to […]

5 ways to balance profit with purpose

By Noel Quinn, Chief Executive, HSBC Global Commercial Banking Influencers of many kinds gathered in Davos again recently to discuss the problems our world faces. More than ever, they looked to business to come up with solutions. Several world leaders dropped out of 2019’s World Economic Forum, but this wasn’t the only reason why attention […]

AI in Business: 2019 Trends and Predictions

by John Williams, Head of Marketing and Research at Instant Offices AI is already being implemented in businesses around the world, and while worries persist over whether robots will be taking over the workplace, some are predicting that it will actually improve and even create jobs in the future. From devices in our homes to mobile […]

How can customer centricity truly become a reality in 2019?

2019 will be the year that marketers focus on enabling journeys, not dictating them, in order to bring customer centricity to the fore Less talk, more action in 2019 2018 was the year the Marketing and CX communities talked extensively about the importance of putting the customer first. 2019 will be the year that this […]

Top 5 CX habits for 2019: Start as you mean to go on

By Claire Sporton, SVP, Customer Experience Innovation, Confirmit Happy New Year! Hopefully everyone has welcomed in 2019 in style and recovered from the celebrations. It’s back to reality now team, and I for one want to make 2019 the year that customer experience (CX) really moved forward. 2018 was a perfectly adequate year for CX, […]