Customer behaviour

Two in three shoppers have unintentionally bought counterfeit Christmas gifts

Counterfeiters are capitalising on Christmas; this is according to new research by MarkMonitor, the world leader in enterprise brand protection. One in three (30%) consumers has inadvertently bought a fake product, with 68% of the counterfeit items being bought as Christmas presents.    The fear of fakes and online fraud are ever-present, especially over the […]

Royal Mail reveals the UK’s online shopping hotspots for Cyber Week 2018

Royal Mail reveals the top ten areas where shoppers made the most online purchases over Cyber Week this year. Bargain hunters in East London top the list of the UK’s most prolific shoppers in the UK’s biggest cyber shopping event, followed by Kirkwall, Llandrindod Wells and North West London. East London tops the London list, […]

Black Friday: Research reveals rise in online cart abandonment

Annual Black Friday analysis, derived from more than 290 million UK touchpoints across desktop, mobile, and tablets during, reveals that 10.4% more shoppers are abandoning their carts year over year in the UK. With overall consumer interest higher than the previous year, research suggest shoppers are holding out for a better bargain. Whilst more shoppers […]

Four in ten 18-24 year olds have shared their online banking passwords

Santander research reveals that over four in ten (42 per cent) 18-24 year olds (Generation Z’ers) have shared their online banking passwords while 85 per cent have shared potentially sensitive personal information on social media1 ‘Invisible cinema’2 commissioned by Santander to educate under 25s (U25) about the importance of keeping personal details and passwords secret […]

Boots travel insurer faces double investigation over treatment of customers

A firm that claims to be one of the biggest travel insurance providers in the UK is facing two investigations into its conduct. Travel Insurance Facilities (TIF) – which sells through the High Street chain Boots – is being accused of failing to provide proper care to policyholders. According to an investigation in The Times […]

Poor customer service stops six in ten consumers shopping with a retailer

Just two weeks after Debenhams announced it is closing 50 stores across the UK, research reveals that nearly six in ten (59%) consumers have stopped shopping with a retailer due to poor customer service in store, on the phone, or online. That’s according to 8×8, a leading cloud provider of voice, video, collaboration and contact […]