Customer behaviour

Sony eyes record profit as gaming hits boost earnings

Sony has forecast a huge jump in annual operating profit as demand for its games, including God of War and Spider-Man, boosted earnings. The Japanese electronics firm raised its annual profit forecast to 870bn yen ($7.7bn; £6.0bn), up 30% from estimates given in July. The upgrade comes after strong sales in its Playstation division drove […]

John Lewis pulls the plug on the once all conquering DVD players

The DVD’s days appear to be numbered after the John Lewis department store chain said it would stop selling the players once found under almost every television. The firm said it would not put more players on shelves when stocks run out. Sales are down 40% as more people watch movies and shows on streaming […]

UK Online Shoppers spend almost £300 making purchases online at Christmas

UK online shoppers spend on average almost £300 (£292) purchasing goods online at Christmas*, according to research commissioned by Royal Mail. Almost a third of online shoppers (30 per cent) start making their Christmas purchases during or before October. However, the majority of online shopping for Christmas takes place between 15th November and 13th December. […]

Contactless payments now more popular than chip and pin transactions

Contactless payments have become more popular than chip-and-pin card transactions for the first time in the UK, according to a major payment processing company. Worldpay said it happened in June, when 51% of in-store card transactions were contactless, rising to 52% in July. Analysis of the company’s data showed that use of the newer payment […]


Netflix soars as it adds seven million new customers in just three months

Netflix added seven million new customers in the three months to September, bringing its global total to more than 137 million. The stronger than expected growth – a record for the third quarter – sent shares up 11% in after-hours trading. The surge came as Netflix premiered a record amount of original programming, including new […]

More than a third of shoppers frequently abandon online shopping carts

Moving items into carts does not mean the purchase is in the bag for UK online shoppers. According to the SAP Consumer Propensity Study focusing on online shopping behaviour, more than a third (38%) discard carts sometimes or all the time, mainly because shipping costs are higher than expected (62%). Price-sensitive UK shoppers also desert carts […]