Customer Contact (incl BPO)

Thousands of Ryanair passengers hit as pilots strike over pay and conditions

Ryanair pilots will strike on Friday, resulting in the cancellation of 24 flights between the Republic of Ireland and the UK. It is the second of three 24-hour strikes involving Ireland-based pilots directly employed by Ryanair. The pilots’ union said that talks on Wednesday between the two sides did not lead to any “material change”. […]

New research reveals retailers’ missed opportunities through click and collect offerings

Click & Collect solutions have become a staple for omnichannel retailers, but many are still failing to optimise these offerings and are therefore missing out on improved customer interactions, according to the latest research from customer journey experts, Qmatic. New research which surveyed retailers on how they are currently offering Click & Collect services, as […]

AirBnB told to be clearer on total cost of bookings

Airbnb has been warned that its terms and conditions fall foul of EU consumer rules, especially on pricing. The European Commission has told the firm to tell consumers up-front the total cost of renting a property, including service and cleaning charges. When this is not possible, it should at least warn them that there may […]

Mothercare rescue plan means closure of 60 outlets putting 900 jobs at risks

Struggling mother and baby products retailer Mothercare says it will shut 60 stores by June 2019, instead of the 50 previously earmarked for closure. The extra closures mainly come from its Childrens World division, which will go into administration. The closures will put 900 jobs at risk, up from the 800 previously stated. Mothercare also […]

Price cutting in highly competitive supermarket sector hits growth at Sainsburys

Sainsbury’s like-for-like sales growth continued to slow in the first quarter after the supermarket group cut food prices to compete with rivals. The increase for the three months to June compares to 0.9% in the fourth quarter and 1.1% in the three months before. Chief executive Mike Coupe said that “the market remains competitive”. But […]