Customer Contact (incl BPO)

UK banks ramp up double-dip recession loyalty efforts

The survey of more than 1,000 British consumers found that 74% have seen firms "wake up to the need to give their customers better, more individual service, attention and offers" as businesses and their clientele have continued to face tough economic conditions in recent years. The research from retail loyalty specialist GI Insight also showed […]

UK TalkTalk call centre set to close

A number of TalkTalk workers from Preston are either losing their jobs or having their contracts transferred to the outsourcing company Careline Services, also based in Preston. At the end of April, Careline, which also provides call centres for consumer goods conglomerate Unilever and the London Olympics, took on 60 TalkTalk staff after winning the […]