Customer Contact (incl BPO)

Merchants offers new contact centre service

Merchants, best known in the UK for its offshore outsourced contact centre services, has launched a radically new and different service to the UK customer management industry.  ‘Contact Centre as a Service’, will give organisations direct access to best-in-class contact centre technology on an ‘on demand’ basis, avoiding the need for large scale capital investment. […]

Obama and Romney trade outsourcing insults

Three weeks ago, the Obama campaign began seizing on a Washington Postreport that US presidential rival Mitt Romney's Bain Capital invested in companies that outsourced jobs to China and India Romney and his campaign have employed a counterattack: They're now saying that President Obama is an outsourcer, too.  The gist: "I'm rubber; you're glue -your […]

Careline Services becomes HGS UK

Careline Services, the UK-based customer management outsourcing business has changed its name to Hinduja Global Solutions UK limited. The change follows the acquisition of Careline Services by HGS in June 2010.  Since then, the company has been able to leverage the global best practices, partner network and management bandwidth of HGS to expand & strengthen […]