Customer Contact (incl BPO)

New energy suppliers to face tighter rules says regulator

Energy regulator Ofgem is to tighten up the rules for new suppliers of gas and electricity after nine new entrants ceased trading. The latest to collapse was Economy Energy, which ceased trading on Tuesday. Ofgem is looking for a new supplier for its 235,000 customers. Mary Starks, Ofgem’s executive director for consumers and markets, told […]

Morrisons festive season sales rise

Supermarket Morrisons has reported a rise in sales in the crucial Christmas shopping period. The number four supermarket chain said sales had risen 3.6% in the nine weeks to 6 January, driven by a 3% rise in the wholesale division, which supplies Amazon and McColls. In the stores, sales rose 0.6% – more than the […]

Cathay Pacific to honour tickets sold in error for fraction of actual price

Cathay Pacific has said it will honour first-class and business-class tickets that it sold to some lucky passengers for a fraction of the usual price. The Hong Kong-based airline mistakenly sold business-class seats on August flights from Vietnam to New York for about $675 return. Prices on the same route in July and September cost […]

Energy price cap comes into force

A new energy price cap has now come into force – but householders can still get a better deal by shopping around, consumer groups say. Regulator Ofgem has estimated that the new cap will save 11 million people an average of £76 a year. Typically, the cap means that typical usage by a dual fuel […]

Energy regulator plans to cut consumer bills

Energy regulator Ofgem wants to produce a “smarter, fairer and cleaner” energy system that, added to reforms proposed last month, could cut consumers’ bills by £45 a year from 2021. Its plans for revising the energy system would help customers benefit from new technology such as electric vehicles and renewables. Ofgem also wants to ensure […]

Bug in Google+ API exposed personal data of 52.2 million users

Google announced this week that it would expedite the shutting down of the consumer version of Google+ after the company discovered that a freshly-introduced bug in a Google+ API exposed personal information of up to 52.5 million users to app developers and third parties. Earlier this year, Google initiated Project Strobe, an exercise that involved […]

Nuisance call firm directors face fines of up to £500,000

Directors of firms that cold-call consumers can now be fined up to £500,000 under new rules that have come into force. A ban on unsolicited phone calls came into effect in September this year. But some directors whose firms were shut down were able to evade fines by declaring bankruptcy – and then starting up a new […]

Funeral firm boss admits the industry has been taking advantage of people’s grief

The boss of the UK’s largest funeral provider, the Co-Op Group, has admitted the industry has taken advantage of people’s grief in the past. Steve Murrells said price wasn’t on the agenda for people arranging a funeral – which created “the wrong behaviour in the industry”. Last week, the Competition and Markets Authority (CMA) launched […]

Uber fined £385,000 for losing UK customer data

Uber has been fined £385,000 for letting hackers steal data on 2.7 million UK customers. The full names, addresses and phone numbers of users went astray in the 2016 attack. The data had been stolen thanks to “avoidable data security flaws”, said the Information Commissioner’s Office. Uber has also been fined 600,000 euros (£532,000) by […]