Customer Contact (incl BPO)

Bank staff saving early elderly customers from scams

An average of nearly £9,000 per case was prevented from being stolen from elderly bank customers owing to a rapid response scheme. Bank staff have been trained to spot when customers appear to have been targeted by fraudsters pushing scams such as unnecessary home improvements. Scams totalling an estimated £38m were prevented last year, according […]

Ryanair posts first loss in five years amid fare cuts

Ryanair posted a net loss of €19.6m (£17.2m) for the last three months of the year, its first quarterly loss since March 2014. The airline carried 32.7 million passengers compared with 30.4 million for the same period a year earlier as revenue rose 9% to €1.53bn. But the airline said “excess winter capacity in Europe” […]

UK cyber crime victims lose £190,000 a day

More than £190,000 a day is lost in the UK by victims of cyber-crime, police statistics show. More than a third of victims in that period fell prey to the hacking of social media and email accounts. Action Fraud said £34.6m was reported to be stolen from victims between April and September 2018, a 24% […]

Lloyds, Halifax and Bank of Scotland customers faced payment problems

Hundreds of thousands of Lloyds, Halifax and Bank of Scotland customers were unable to make payments from their online accounts last week. Some have been facing the frustration of not being able to pay and transfer money online. Others were not able to confirm whether funds were arriving in their account. A spokesperson for Lloyds […]

Card surcharges: Customers still being charged illegally says BBC

Customers are paying hundreds of pounds as retailers are illegally charging for card payments, a BBC investigation has found. Credit and debit card surcharges were banned in January 2018, but retailers, letting agents and even a university have been found breaking the rules. The legislation means customers cannot be charged more for paying by card. […]

UK Housebuilders failing to communicate with their customers

Advertising agency d.fferent has launched the results of its latest consumer research to reveal that a shocking 92% of retirees and 81% of empty nesters feel misunderstood by housebuilders. Astonishingly almost half of empty nesters and pensioners (43% and 48% respectively) state that they see no communications at all. The independent consumer research was conducted […]

Advice for businesses this ‘Get to Know Your Customer’ day

Get to Know your Customers Day is a quarterly reminder to businesses that, at the heart of it, they are nothing without the people who buy their products. This is something that has remained consistent throughout the move from local business to global, online corporation, and almost every organisation recognises that they need to find […]

Advice for businesses this Get to Know your Customer Day

Get to Know your Customers Day is a quarterly reminder to businesses that, at the heart of it, they are nothing without the people who buy their products. This is something that has remained consistent throughout the move from local business to global, online corporation, and almost every organisation recognises that they need to find […]

New partnership to engage global student community

The ISIC Association, the organisation behind the International Student Identity Card (ISIC), and Campus Society, the UK’s leading social network for students, announce a partnership to expand the Campus Society brand internationally and deliver tailored experiences, offers and services to the global student population. The partnership will result in local versions of Campus Society, integrating […]