Employee Engagement

Uber Eats workers join general fast food employees strike

Uber Eats riders and a small number of workers from JD Wetherspoon, McDonald’s and TGI Fridays are striking over pay on Thursday. Walkouts will be held in several UK cities, along with a rally in London. The industrial action is being taken in tandem with strikes by fast food workers on four continents. UberEats, JD […]

Royal Mail shares plunge after profit warning

Royal Mail shares ended 18% lower on Monday after it warned on profits in an unscheduled trading update. The post and parcel firm said cost savings would be just £100m this year rather than the £230m forecast. Addressed letter volume fell by 7% in the first half of the year, while productivity performance was “significantly […]

Barclays profits hit by £2BN of costs

Litigation costs and settlements have made a big dent in Barclays’ profits for the first half of the year. Pre-tax profits fell from £2.3bn to £1.6bn after the bank paid out about £2bn, including a £1.4bn settlement with the US Justice Department. But without the charges, pre-tax profits jumped by 20% to £3.7bn, with the […]

Ryanair meeting pilots union ahead of planned strike

Ryanair has agreed to meet the trade union Fórsa at a neutral venue in an attempt to prevent a planned strike by pilots based in the Republic of Ireland. The pilots have voted to strike for 24 hours on Thursday. Ryanair had indicated that any talks should take place at its headquarters in Airside in Swords. […]

Gartner survey finds Employee Engagement a major concern impacting on delivery of CX

Employee engagement has surfaced as a major concern in delivering improvements in customer experience (CX), with 86 percent of CX executives in a Gartner, Inc. survey ranking it as having an equal or greater impact than other factors such as project management and data skills. “CX is a people issue,” said Olive Huang, research vice president at Gartner. […]