Employee Engagement

Ryanair trolling of rival British Airways mistake backfires

A Ryanair attempt to make fun of British Airways on Twitter after a flight mistakenly went to Edinburgh instead of Düsseldorf has backfired. Ryanair’s official Twitter account said it had a “present” for BA – a copy of Geography for Dummies. But Twitter users made a number of suggestions of books Ryanair could read, including “Customer Service […]

Thomas Cook to close 21 stores and cut jobs

Travel firm Thomas Cook is closing 21 stores across the country and cutting more than 300 jobs. The company said 102 customer-facing roles would be axed as a result of the store closures, while it planned to cut a further 218 jobs “following a review of the retail workforce”. It said holidaymakers continued to switch […]

Kingfisher boss to go as profits fall further

The boss of struggling DIY group, Kingfisher, which owns B&Q and Screwfix, is to step down amid worsening profits. Veronique Laury, who had been overseeing a turnaround plan, will leave the company, although no date was given for her departure. Profits fell 13% over the last year, with the firm’s French chain, Castorama, dragging down […]

Former Staples chain office outlet in administration

The former Staples stationery chain, Office Outlet, is in administration, putting 1,200 jobs at risk. The retailer has no connection to the online-only business which trades under the Staples UK name. Two partners at business services firm Deloitte were appointed joint administrators on Monday. Office Outlet, which is part-owned by Hilco, the former HMV owner, […]

Domino’s Pizza denies claim IT misled investors

Domino’s Pizza has rejected claims it has been misleading investors over relations with some of the franchisees who own its outlets. Some of the owners who run the chain’s 1,100 stores have been fighting the company for a greater share of profit. According to the Sunday Times, the Domino’s Franchise Association (DFA), accused Domino’s of misinforming the […]

SAS to invest $1bn in Artificial Intelligence over next three years

SAS, driving the future of analytics, is investing $1 billion in AI over the next three years through software innovation, education, expert services and more. The commitment builds on SAS’ already strong foundation in AI which includes advanced analytics, machine learning, deep learning, natural language processing (NLP) and computer vision. Educational programmes and expert services […]

Sir Philip Green’s Arcadia Group seeks to cut costs

Sir Philip Green is working on a restructuring of his Arcadia Group retail empire that includes Topshop and Miss Selfridge. The billionaire’s company said in a statement that it was suffering “an exceptionally challenging retail market” in the UK. Arcadia was therefore “exploring options” to bolster the business. Job cuts and store closures are likely, […]

Eurostar tells it’s customers not to travel this week

Eurostar has told passengers only to travel from Paris to London “if absolutely necessary”. Its services have been hit by delays with long queues due to industrial action by French customs officers. Four trains were cancelled on Sunday. The firm has also cancelled three trains on Monday, two on Tuesday and three on Wednesday. The […]

Brilliant Energy becomes tenth energy firm to fail

Brilliant Energy – which supplied gas and electricity to 17,000 households – has ceased trading, marking the latest casualty in the sector this winter. The business, based in Gosforth, had boasted of providing a “straightforward” service at a “fair and stable” price. Its collapse means energy regulator Ofgem has had to step in again to […]

Finance sector is ‘one court case away’ from Claims Management Company onslaught

After targeting PPI repayments and penalties for Payday Loan Companies, consumer Claims Management Companies (CMCs) will now set their sights on financial organisations that have suffered data protection breaches, customer experience expert Quadient has warned. In the wake of regulation changes, CMCs are currently focusing their attention on the Payday Loan Companies – speeding the […]