Employee Engagement

Genesys makes waves with more than 570 percent ROI in the last 3 years on it’s PureCloud offering

Genesys says that businesses using the PureCloud® platform, a cloud-based omnichannel contact centre solution, can experience a positive return on investment (ROI), improved productivity, enhanced employee retention, and cost avoidance of previous solutions over a three-year period. The results stem from the Total Economic Impact™ (TEI) study conducted by Forrester Consulting and commissioned by Genesys, […]

Ryanair warns of further disruptions to services ahead caused by worker issues

Ryanair is warning of “localised disruptions” as it recognises unions across the countries it operates in. The airline, which resisted worker representation for years, is also expected to extend union recognition to cabin crew. Last month Ryanair agreed to recognise a union for its 600 UK pilots. That followed a row over pilots’ rotas which […]

Do your employees really know the organisations customers?

Keith Schorah, founder and CEO of customer intelligence platform Maru/Syngro, has 5 tips to aid in employee and customer interaction. Customer churn occurs when a customer stops doing business or ceases his or her relationship with a company. Simply put, a business’s churn rate is its average customer lifespan: all organisations experience customer churn. Less […]

350 PLUS DELEGATES ATTEND OUR JOINT EVOLUTION OF WORK AND INTERNAL COMMUNICATIONS CONFERENCES

More than 350 delegates attended our Evolution of Work and Internal Communications conferences last week with both conference halls full and universally fantastic feedback from delegates, speakers and sponsors alike. Delegates at the conferences, held in tandem at the Park Plaza Victoria, learned from organisations as diverse as Mercedes Benz, Thomson Reuters, OVO Energy, Formica, […]

UBER CHIEF KALANICK RESIGNS FOLLOWING ROSTER OF SCANDALS AT THE TAXI HAILING COMPANY

Travis Kalanick has resigned as chief executive of taxi-hailing firm Uber following a series of scandals. Mr Kalanick, who helped found the company in 2009, is reported to have quit following shareholder unrest over his leadership. Uber has been dogged by questions over its working culture, including sexual harassment, allegations of trade secrets theft and […]

IKEA TO BOOST WORKFORCE BY 1300 AS IT OPENS THREE NEW UK STORES

Furniture retail giant Ikea is to boost its workforce by creating more than 1,300 new jobs in three new stores. A new outlet will open in Sheffield later this year, while stores in Exeter and Greenwich will open in 2018, the firm said. The jobs will increase Ikea’s workforce in the UK and Ireland by […]