Interview

Co-op: How to Position the Contact Centre as a Strategic Asset

  In this podcast our Editor, David Craik, is delighted to be joined by Adrian Morley, Change Consultant at The Co-op and case study presenter at our 2019 Future of the Contact Centre Conference. Adrian is a customer centric strategic thinker with 20+ years experience delivering results in a variety of Marketing and Operations roles […]

Automation, AI and Robotics Forum Speaker Interview – Stuart Stock

With less than two weeks to go until the Automation, AI and Robotics Forum, we sit with speakers to hear an insight into their industry and what you can expect to learn from their case studies. Today, we are joined by Stuart Stock, CIO, Veolia… Tell us more about the customer engagement approach that Veolia […]

Customer Engagement Summit Blog: David Wales

With the flagship Customer Engagement Summit just over a month away, we sat down with some of this year’s speakers to hear more about their industry and what you can expect from their case studies. Today, we took five with David, Customer Experience Manager, Kent Fire and Rescue Service. Tell us more about the customer […]

Customer Engagement Summit Blog: Peter Evia-Rhodes

With the flagship Customer Engagement Summit just a few weeks away, we sat down with some of this year’s speakers to hear more about their industry and what you can expect from their case studies. Today, we took five with Peter Evia-Rhodes, Head of Engagement, Operation and Retention at News UK. Tell us more about […]

Customer Engagement Summit Blog: Julia Barbosa

With the flagship Customer Engagement Summit just a few weeks away, we sat down with some of this year’s speakers to hear more about their industry and what you can expect from their case studies. Today, we took five with Julia Barbosa, Special Projects Lead at Save the Children. Tell us more about the customer […]

Speaker in Focus interview – Julia Barbosa

With the Customer Engagement Transformation Conference just over one month away, we wanted to give you a sneak preview of just some of the content you will expect to hear from our Topic Streams and Case Studies. Today, Julia Barbosa, Special Products Lead at Save the Children joins us to discuss customer loyalty and what she […]