In this podcast our Editor, David Craik, is delighted to be joined by Adrian Morley, Change Consultant at The Co-op and case study presenter at our 2019 Future of the Contact Centre Conference. Adrian is a customer centric strategic thinker with 20+ years experience delivering results in a variety of Marketing and Operations roles […]

With less than two weeks to go until the Automation, AI and Robotics Forum, we sit with speakers to hear an insight into their industry and what you can expect to learn from their case studies. Today, we are joined by Stuart Stock, CIO, Veolia… Tell us more about the customer engagement approach that Veolia […]

With just one week to go until the opening of the 2019 Future of Contact Centre conference, we sit with speakers to hear an insight into their industry and what you can expect to learn from their case studies. Today, we are joined by Zane Rudovska, Group Head of Customer Care and Sales at Sun […]

With just one week to go until the opening of the 2019 Future of Contact Centre conference, we sit with speakers to hear an insight into their industry and what you can expect to learn from their case studies. Today, we are joined by Scarlett Bayes, Industry Analyst at the Service Desk Institute… Can you tell […]

With just two weeks to go until the opening of the 2019 Future of Contact Centre conference, we sit with speakers to hear an insight into their industry and what you can expect to learn from their case studies. Today, we are joined by Nicola Millard,  Head of Customer Insight & Futures at BT… Can you […]

With just two weeks to go until the opening of the 2019 Future of Contact Centre conference, we sit with speakers to hear an insight into their industry and what you can expect to learn from their case studies. Today, we are joined by Llaura Hughes, Communications & Development Team Manager at Motability Operations… Can […]

With the flagship Customer Engagement Summit just over a month away, we sat down with some of this year’s speakers to hear more about their industry and what you can expect from their case studies. Today, we took five with David, Customer Experience Manager, Kent Fire and Rescue Service. Tell us more about the customer […]

With the flagship Customer Engagement Summit just a few weeks away, we sat down with some of this year’s speakers to hear more about their industry and what you can expect from their case studies. Today, we took five with Peter Evia-Rhodes, Head of Engagement, Operation and Retention at News UK. Tell us more about […]

With the flagship Customer Engagement Summit just a few weeks away, we sat down with some of this year’s speakers to hear more about their industry and what you can expect from their case studies. Today, we took five with Julia Barbosa, Special Projects Lead at Save the Children. Tell us more about the customer […]

With the Customer Engagement Transformation Conference just over one month away, we wanted to give you a sneak preview of just some of the content you will expect to hear from our Topic Streams and Case Studies. Today, Julia Barbosa, Special Products Lead at Save the Children joins us to discuss customer loyalty and what she […]