Consumers prefer engaging with organisations through a mix of AI and humans says new report

New research from Capgemini’s Digital Transformation Institute has revealed that artificial intelligence (AI) is no longer alien to consumers, with close to three-quarters (73%) indicating they have interacted via AI, and 69% of those who have used AI being satisfied with those interactions. The report, “The Secret to Winning Customers’ Hearts  with Artificial Intelligence: Add […]

Troubled Dixons Carphone suffers big fall in profits

Dixons Carphone has reported a big fall in annual profits as the retailer admitted that it had “plenty of work to do” in revamping its business. Pre-tax profits for the year to 28 April fell to £382m, from £500m a year earlier. The retailer is set to close 92 of its more than 700 stores this year […]

UK attracts £2.3BN in technology firm investments with 1600 new jobs

Technology firms are to invest more than £2bn in the UK, creating 1,600 new jobs, Theresa May has announced. Mrs May hosted a tech roundtable event where three firms announced private investment into the UK economy. The prime minister also announced several government-funded initiatives to help British start-ups and attract foreign talent. One initiative is […]

Conversational economy coming as business use of voice technology set to triple in next 12 months

85 percent of businesses surveyed say will use voice technology – such as Amazon’s Alexa or Microsoft’s Cortana voice-activated assistants – to communicate with customers within the next year according to research from Pindrop, the pioneer in voice security and authentication. Currently only 28 percent of businesses do so, reflecting great ambitions within industry to […]

Amazon and eBay stop selling CloudPets toys citing security reasons

In November last year, Consumer rights group Which? warned people about serious security loopholes in popular Bluetooth-enabled toys such as the Furby Connect, I-Que Intelligent Robot, Toy-fi Teddy, and CloudPets that could pose a major risk to the privacy and safety of children. The group noted that a range of Bluetooth-enabled toys named CloudPets featured serious […]