Technology

NHS organisations asked to replace all paper-based communications with email

Health and Social Care Secretary Matt Hancock has called for all NHS organisations to replace all paper-based and fax-based communications with email to “reduce delays, boost cyber security and cut wastage”. The use of email in all communications by NHS organisations will not only introduce efficiency, but will also enable all NHS organisations to securely communicate with […]

Number of Facebook users continue to grow despite privacy scandals

Facebook users have continued to rise despite a series of data privacy scandals and criticism over its attempt to stem toxic content. The social media giant said the number of people who logged into its site at least once a month jumped 9% last year to 2.32 billion people. Fears the firm’s scandals could put […]

Facebook pledges to do more on self harm

New Facebook vice-president Sir Nick Clegg has told the BBC the firm will do “whatever it takes” to make its social media platforms safer for young people. Sir Nick was responding to the case of 14-year-old Molly Russell, who took her own life after viewing distressing images on Instagram. He added that some experts say […]

New report on how applications of robotics process automation (RPA) are reshaping retail

Leading Enterprise Robotic Process Automation (RPA) software company UiPath has issued a new report ‘RPA: The Next Step in Retail Automation’. This comprehensive report outlines how RPA is actively reshaping the retail sector worldwide. Leading European retailers have contributed their thoughts on their usage of RPA across multiple functions, from finance to HR, marketing and […]

New survey finds business leaders embracing AI and edge technologies to improve the CX

The need to seamlessly fuse online and offline experiences and fulfill anytime-anywhere convenience has retail executives concerned about the maturity of their customer experience and supply chain capabilities, according to new research from JDA Software, Inc. The 2019 Retail C-Suite Viewpoint Survey in collaboration with Microsoft, conducted by retail research firm Incisiv, finds that while […]

Almost nine in ten gaming firms use AI to get closer to punters

88% of UK gaming firms are using artificial intelligence (AI) to get to know customers and increase personalisation, research by global reviews and customer insights technology company Feefo has found. More than half (54%) have been using AI for a year or more, while 34% started using the technology this year. Only 10% of businesses […]