Technology

New survey finds business leaders embracing AI and edge technologies to improve the CX

The need to seamlessly fuse online and offline experiences and fulfill anytime-anywhere convenience has retail executives concerned about the maturity of their customer experience and supply chain capabilities, according to new research from JDA Software, Inc. The 2019 Retail C-Suite Viewpoint Survey in collaboration with Microsoft, conducted by retail research firm Incisiv, finds that while […]

Almost nine in ten gaming firms use AI to get closer to punters

88% of UK gaming firms are using artificial intelligence (AI) to get to know customers and increase personalisation, research by global reviews and customer insights technology company Feefo has found. More than half (54%) have been using AI for a year or more, while 34% started using the technology this year. Only 10% of businesses […]

Four in five consumers do not trust security of IoT devices

Approximately 80 percent of IoT device users in the United States, in the UK, and in Canada do not trust their IoT devices to ensure their security and privacy, a survey carried out by BlackBerry has revealed. The survey also revealed that consumers in these three countries are more likely to purchase new IoT devices […]

Tech became ‘darker and more muddy’ in 2018 says EU commissioner

Data abuse has “darkened” technology’s potential, the EU’s Competition Commissioner has warned. In an interview for the BBC’s Today programme, Margrethe Vestager criticised the tech giants for misusing data and failing to respect citizens’ rights. New EU rules governing what could be done with data provided some protection, she said. But she added that the […]

New Facebook bug exposed millions of photos

Facebook has revealed that a software bug exposed the photos of up to 6.8 million users, including pictures they had not posted. It made the announcement a day after hosting its pop-up privacy experience “It’s Your Facebook” in New York’s Bryant Park. It said several third-party apps had access to “a broader set of photos […]

Gartner says four in five legal departments unprepared for digitalisation

Eight in 10 corporate legal departments are unprepared to support their organizations’ digital initiatives, according to Gartner, Inc. “Digital ready” legal departments — those properly prepared and positioned to support digital business efforts — can increase on-time digital project delivery by 63 percent and increase the number of digital projects with appropriate risk management measures […]

Richard Branson’s Virgin Galactic reaches edge of space

The latest test flight by Sir Richard Branson’s Virgin Galactic successfully rocketed to the edge of space and back. The firm’s SpaceShipTwo passenger rocket ship reached a height of 82.7km, beyond the altitude at which US agencies have awarded astronaut wings. It marked the plane’s fourth test flight and followed earlier setbacks in the firm’s […]

Sports Direct owner Ashley calls for online tax to save the high street

Mike Ashley has called for a new tax on online retailers to help revive ailing town centres. The Sports Direct owner told MPs that the “internet is killing the High Street”. His answer is taxing all retailers that make more than 20% of their turnover online – and not just online-only operators. Mr Ashley said […]

Consumers wanting to shop online in the future may need to have a mobile

As millions start their Christmas shopping online, there’s a warning that consumers may need to have a mobile phone, and a decent signal, to make sure their transactions go through. UK banks are starting to introduce a new layer of security, involving passwords sent to your mobile phone. That could be a problem for hundreds […]